Watching YouTube videos is fun. In fact, many people are now making use of YouTube as stress reliever. A wide variety of videos can be viewed on YouTube and thus, it gives you the luxury to pick the video that suits your current mood.
Nevertheless, the positive viewing experience can also be halted unexpectedly especially when network problems occur. When this happens, different symptoms arise, which also means that you’ve got some problems to fix. The solutions outlined in this post are used to address a problem with YouTube on the Apple iPhone XS device. Read further and learn what to do if YouTube videos suddenly won’t play on your new iPhone.
Before we move on to our troubleshooting, if ever you found this post while trying to find a solution to a different problem, then visit our iPhone XS Help Guides instead since we’ve already addressed some of the most common problems with this device. We may already have published articles that could help you fix your problem.
How to troubleshoot iPhone XS with Youtube app that won’t stream videos
First off, check and ensure that your iPhone isn’t currently paired with or connect to a Bluetooth-enabled streaming device like smart TVs. YouTube videos won’t play on your iPhone is the screen is mirrored. You can rule this out by disabling your iPhone’s Bluetooth feature through settings. If you’re attempting to view YouTube videos from Safari and it doesn’t work, clear the Safari cache and then retry loading the problematic YouTube video. If it’s still not playing, try loading it from the YouTube app itself. If you’re only having trouble playing certain videos, check and ensure that those videos aren’t restricted from playing. Obscene videos as well as those with broken links/paths/URLs usually don’t play as intended.
First solution: Restart your Wi-Fi internet connection.
Random internet problems or network connectivity issues from intermittent to no internet connection are usually the underlying cause. Online apps like YouTube generally require strong and stable Internet connection to carry out their respective functions. To rule out Internet problems from the possible triggers, try this workaround first:
- Go to Settings-> Wi-Fi menu.
- Toggle the Wi-Fi switch to turn it OFF.
- Turn your iPhone off for a few seconds and then turn on again.
- Then go back to Settings-> Wi-Fi menu.
- Tap the switch to turn Wi-Fi back ON.
Alternatively, you can utilize the Airplane mode trick by going to Settings-> Airplane menu, then toggle the Airplane mode switch to enable the feature for a few seconds and then toggle the switch to turn Airplane mode off again. When Airplane mode is enabled, all wireless radios on the phone are disabled and vice versa. This should restart and refresh wireless features and Internet connection on your iPhone XS. Minor issues are likewise eliminated in the process.
Second solution: Clear app cache then restart.
Corrupted files that are stored as cache on the app’s memory can also trigger occurrence of similar issues. In that case, clearing the app cache will likely solve the problem.
If YouTube videos won’t play using the Safari browser on your iPhone XS, force close the Safari browser app and then restart. Clearing the browser cache and cookies can also help.
- To do so, go to Settings-> Safari menu, then select the option to Clear History and Website Data. This will delete your browsing history, cache, and cookies at once.
If the problem occurs when using the YouTube app, clear YouTube cache with these steps:
- Open the YouTube app on your iPhone.
- Tap the Menu option on the top-left corner of the screen.
- Then tap on the Settings (Gear) icon.
- Navigate to Privacy, then select the option to delete YouTube data according to your preferences.
After applying these steps, restart or soft reset your iPhone XS. This will dump junk files from its internal memory and likewise refresh the operating system for faster and smoother system performance. Then reload Safari or YouTube app to see if YouTube videos are already able to play.
Third solution: Update YouTube app to the latest version.
Updates can also be considered problem fixes. Aside from implementing new features and enhanced functions, app updates also offer fix patches to clear the app from any sort of malwares and bugs. Should the problem you’re enduring is attributed to some bugs or malware, then installing the latest update for YouTube can help. Here’s how to get this done:
- Open the App Store.
- Navigate to the Updates section. A list of apps with pending updates will then pop up.
- Find YouTube then tap the Update button next to it. Doing so will install pending updates for YouTube app.
- If multiple app updates are available, tap the Update All button on the upper right side of the screen to update all apps simultaneously.
Wait until the updates are completely installed. Restart your iPhone then retry playing YouTube videos to see if they’re already working.
Fourth solution: Reinstall YouTube app on your iPhone XS.
The YouTube app on your iPhone might have been corrupted and therefore is no longer working. In this case, reinstalling the app would be necessary. This is also means you have to delete or uninstall the app first. So here’s what you should do then:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the YouTube app icon.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot your iPhone XS (soft reset) after deleting YouTube app.
- Then open the App Store.
- Search for the latest version of YouTube app for your iPhone.
- To download and install, tap on the Cloud icon or Get button next to the name of the application.
Follow the onscreen prompts to confirm app download and installation. You may be asked to enter your Apple ID password so just type in the correct information to continue. After installing the app, reboot your iPhone XS then load the app to try playing videos again.
Fifth solution: Reset all settings on your iPhone XS.
Your iPhone settings might be to blame if they are configured in a way to prevents certain types video files from playing. To remove these restrictions, perform these steps to reset and restore the default or original settings on your iPhone XS:
- Open the Settings app from Home.
- Tap General.
- Scroll down to and tap Reset.
- Select the option to Reset all settings.
- If prompted, enter your device passcode.
- Then tap the option to confirm all settings reset.
Wait for the reset to finish and for your iPhone to restart. After it boots up, reconnect to your Wi-Fi network to get your iPhone back online and use Internet services, particularly YouTube and Safari.
Seek more help
Escalate the problem to Google-YouTube Support for further assistance in performing more advanced solutions and get YouTube app to work properly on your iPhone XS. There may be some restrictions that need to be disabled or advanced app settings to re-configure so that YouTube videos play smoothly on your iPhone XS again.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!