Apple iPhone XS Screen Frozen and Can’t Turn Off

If your Apple device screen is frozen or not responding and you don’t know how to turn off iPhone XS, perform a force restart. The problem could be due to a firmware crash and restarting your device using the hard keys can possibly fix the issue. Read more.

Another variant of this problem is when your iPhone XS no longer responds and got stuck on a black screen. While this problem leaves you worrying because the device no longer turns off, the other variant is a bit worse because your phone would no longer turn on. But regardless whether you have this or that, there’s something you can do to make your iPhone respond again. So, continue reading as this article may be able to help you one way or another.

Before we move on, if you’re looking for a solution to a different problem, then drop by our iPhone XS Help Guides for we have already addressed and solved some of the most common problem with this phone. We may already have published articles that could help you fix the problem with your device so take time browsing through that page.

What to do if iPhone XS screen is frozen and won’t turn off?

Previous iPhone models can easily be fixed even with this problem as you simple have to press and hold the Side and Volume Down keys for a few seconds. The new models don’t respond to such combination anymore. But instead, here’s what you’re going to do…

  1. Press and quickly release the Volume Up key.
  2. Press and quickly release the Volume Down key.
  3. Press and hold the Side key until you see the Apple logo.

After doing this, your iPhone XS should already be booting up, I’m certain of that. If the display is frozen on a certain screen and even though the phone isn’t responding, it’s still powered on so there’s no way that this is a hardware issue. Unlike the other problem wherein the phone is stuck on a black screen, you don’t have to worry if your phone turns on or not because it’s already powered on.

So, as far as fixing the frozen screen that won’t turn off is concerned, that’s all you need to do to make your device respond again.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems.

Connect With Us

We aimed to help our readers fix issues with their phones as well as to know how to properly use them. If you are experiencing other issues, please visit our Help Guide page. We have published articles that contain solutions to common issues. We also have a YouTube channel that has video tutorials and troubleshooting content for smartphones. Click this link and don’t forget to subscribe. Thank you for reading!