Internet connectivity issues are inevitable in mobile devices. Problems like this can occur when network outage is transpiring or when the server is experiencing downtimes or network congestion. Software-related factors on the affected devices can also be the underlying cause of the problem and therefore must be ruled out first. Among the usual triggers are random software glitches, network settings errors, bad updates, and firmware crashes on the wireless router or modem in use. Highlighted below are recommended workarounds and potential solutions to a similar issue on the iPhone XS. Read on to find out what to do if your iPhone XS as no Internet access even if it’s connected to WiFi network.
Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone XS Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions.
Troubleshooting iPhone XS that has no Internet access
Before eliminate software-related factors that might have ruined the Internet functions of your iPad XS, try to power cycle or reboot the network equipment (wireless router or modem) you are using. To do this, press the Power button to turn off the equipment and while it’s turned off unplug its AC adapter from the power source. After 30 seconds, plug it back in and then wait for the WiFi signal indicator to become stable. Allow your iPhone to retry connecting to the WiFi network or manually trigger it to connect.
Minor internet symptoms caused by random firmware crashes on the wireless router or modem are typically cleared out in the process so be sure not to miss doing this first.
If that doesn’t solve the problem, then you can move on to these subsequent solutions to rule out factors particularly software-related issues on the iPhone.
First solution: Toggle your WiFi feature off and on, and then restart (soft reset) your iPhone XS.
If your iPhone doesn’t have internet access even if it shows it’s connected to a wireless network, minor system glitches are likely the culprit. These glitches are likely preventing your device from acquiring connection from the server. The same thing can happen if the browser app is glitching. To clear this out, restarting the WiFi function is recommended. Doing so restarts and refreshes your phone’s wireless internet connection. And here’s how it’s done:
- Go to the Settings from your Home screen.
- Select the WiFi menu.
- Toggle the switch to turn the WiFi feature off for about 30 seconds then tap the WiFi switch again to turn the feature back on.
Alternatively, you can also launch the Control Center to access the WiFi icon or control. Just toggle the WiFi icon to turn WiFi off and then back on again.
After restarting WiFi functions, reboot or soft reset your iPhone XS to dump junk files and corrupted temporary network data that might have caused conflicts to your iPhone’s WiFi connection. Here’s how:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- When the Slide to Power off command appears, release both buttons.
- Then drag the power off slider to the right to turn off the phone.
- After at least 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
After the soft reset, wait for your iPhone to re-established its internet connection. When it shows that it is already connected to your wireless network, open any internet-operated apps to see if you already have internet access. Or simply launch the browser app and then navigate through different websites and pages to see if they’re now able to load.
Second solution: Utilize the “Airplane Mode trick” on your iPhone XS.
When the Airplane Mode feature is enabled on your phone, all your wireless radios and relevant features including WiFi, Bluetooth, cellular and the rest of your phone’s wireless transmission functions will be disabled. Different types of wireless issues are also rectified by performing this trick including slow Internet browsing, WiFi drops and no Internet connection at all. If you wish to give it a try, then here’s how the Airplane Mode trick is done on your iPhone XS:
- From the Home screen, go to Settings.
- Select the Airplane Mode menu.
- Toggle the Airplane Mode switch to enable the feature. This will result for your phone’s wireless functions to be disabled at once.
- While the Airplane Mode feature is on, reboot (soft reset) your iPhone XS.
- Then go back to Settings-> Airplane Mode menu. Tap the Airplane Mode switch again to disable the feature. Doing so will also re-enable your phone’s wireless functions including WiFi.
Once your iPhone has already reconnected to your wireless network, try to browse through different websites and see if it’s successful. If you still cannot connect or access any websites, then you need to troubleshoot further and rule out other factors.
Third solution: Forget/Delete the WiFi network from your iPhone XS.
Another possible reason as to why you are not getting internet access is because you are actually using a corrupted wireless network. So even if you’re already connected to the WiFi network, your device still cannot access the Internet. To fix the problem, you need to forget the errant network and then set it up as new. Here’s how you do it:
- From your Home screen, go to Settings.
- Select the WiFi menu.
- Search the WiFi network you wish to delete/forget.
- Then tap the information (i) icon next to its network name.
- Then tap on Forget This Network option.
- Read the warning prompts and then tap Forget to confirm the deletion.
If your iPhone has a lot of saved wireless networks, then you should consider deleting them all of them to prevent any of them from causing conflicts to the WiFi network in use. Just follow the same steps as demonstrated above to forget the rest of the saved WiFi networks from your iPhone XS.
After deleting all the saved wireless networks, reboot (soft reset) your iPhone then set-up your WiFi network again by heading to Settings-> WiFi menu. Then enable the switch to view the list of available WiFi networks within range. Select your preferred WiFi network and then tap the option to Join or Connect. Be sure to enter the correct WiFi password, if prompted.
Fourth solution: Reset network settings on your iPhone XS.
Some of the iPhone network features will not work as intended when invalid network configurations are present. If the wireless connectivity issue on your iPhone is caused by misconfigured network settings, then performing a reset on the network settings would be necessary. This reset will not only delete erratic network configurations but also remove all your saved WiFi networks from your device. Before you proceed, take note of your WiFi password since you’ll need to re-enter it afterwards to reconnect. Then proceed to these steps whenever you’re all set to reset network settings on your iPad XS:
- Go to Settings from your Home screen.
- Select General.
- Scroll down to and tap Reset.
- Then select Reset network settings option.
- When prompted, enter your device passcode to continue.
- Then tap Reset network settings again to confirm the reset.
Your phone will automatically restart after the reset. When it’s back on, head back to Settings-> WiFi menu. Then enable the WiFi feature (if needed) and proceed to setting up your WiFi network again. Be sure to input the correct network password to ensure that the connection is successful. When your phone is already connected to your wireless network, try to browse any websites and see if they’re able to load now. If not, then you may have to consider opting for master reset.
Fifth solution: Do a master/factory reset on your iPhone XS.
Complex system errors are most likely to blame if the internet connection issue persists after exhausting all the aforementioned solutions. Unlike any other resets, the master reset or factory reset will result in permanent data loss as it deletes all saved contents including downloads apps and files saved on the internal memory. That said, be sure to back up all your saved files to iCloud or iTunes prior to the reset. If you’ve already secured all your important files, then you may instigate the reset through these steps:
- Go to Settings from the Home screen.
- Select General.
- Scroll down to and tap on Reset.
- Then select Erase All Content and Settings.
- When prompted, enter your device passcode to continue.
- Then select the option to confirm master/factory reset.
Your iPhone will restart on its own when the reset is finished and then loads up the default settings. To use your device again, you will need to set it up as new. Just follow the set-up wizard to set up features and network functions using automatic settings.
You can also use iTunes to manually erase and restore factory default settings on your iPhone through a computer. This option allows iTunes to check for and download the latest software available for your iPhone, which may be the key to rectifying complex errors affecting the phone’s wireless functions. To proceed with iTunes reset, you will need to secure a computer with the latest version of iTunes and is running on a later or latest OS version. The computer must also have a stable Internet connection for iTunes to sync and access the Apple server the moment it executes software download and installation.
Still has no Internet access on your iPhone XS?
This could be due to a temporary network outage or unexpected network problems transpiring on your Internet service provider. To check on that, contact your Internet service provider/carrier and report your Internet problem. This is a must-do if all your devices are experiencing the same issue. If the modem/router is provided by your carrier, then you can ask them to reset the device remotely. Most, if not all ISPs have dedicated tools to provision modems and wireless routers remotely, when needed. Otherwise, take your network equipment to the nearest authorized service center and have it examined by a technician instead. If it appears to be a post-update problem that could not be remedied by prior fixes, then you better escalate it to Apple Support so that they can make further assessments and develop a dedicated fix patch if necessary.
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