How to fix your iPhone XS that cannot connect to WiFi

One of the most important features of your iPhone is WiFi. Most iOS features and services require the use of WiFi. The same goes for iOS apps. That said, having no WiFi internet connection on your iPhone is definitely a bummer. Nonetheless, wireless connectivity issues among mobile devices are inevitable. So whenever you bump into this problem, you’ve got to try all possible means to fix it in order to regain Internet access and use Internet services on your phone again. Mapped out below are potential solutions to a relevant issue on the iPhone XS. Read on and feel free to try these methods whenever you’re having trouble connecting your iPhone to WiFi.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Troubleshooting iPhone XS that can’t connect to WiFi

Before troubleshooting, make sure that your device is within the WiFi range. As much as possible, stay close to the Internet source — and that is your wireless router or modem. If your iPhone still can’t connect to WiFi even when it’s already close to the wireless access point, then you may proceed to ruling out possible triggers and carry out these workarounds.

First solution: Power cycle your wireless router/modem.

Refreshing the wireless router or modem is usually deemed among the very first solutions to try on when dealing with WiFi issues especially if all the WiFi enabled devices are experiencing the same symptoms. To refresh the router/modem and to eliminate random glitches from minor firmware crashes, power cycle the wireless router/modem with these steps:

  1. Press and hold the Power switch of the wireless router/modem until it shuts off.
  2. While the router is off, unplug the AC adapter from the power outlet/source.
  3. Leave it off for at least 30 seconds then plug the AC adapter back in.
  4. Then press the Power switch again to turn the router/modem back on.

Once the light indicators on your modem/router become stable and the WiFi signal stays strong, connect your iPhone XS again and see if the connection will be successful.

ALSO READ: How to fix iPhone XS Personal Hotspot that’s not working

Second solution: Restart (soft reset) your iPhone XS.

Minor software errors can also affect your iPhone’s wireless functions on your iPhone and may result in the same error connecting to your WiFi network. If all other WiFi enabled devices can connect to your wireless network without having any problems except for your iPhone XS, then the problem is more likely within the iPhone system itself. Often times, random firmware glitches are to blame. To rectify these types of errors, simply restart (soft reset) your iPhone to clear out minor glitches and refresh its system. Here’s how it works:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. When the Slide to Power off command appears, release the buttons.
  3. Drag the power off slider to the right to completely turn off the iPhone.
  4. Wait for at least 30 seconds then press and hold the Side/Power button again until the Apple logo appears.

Once your iPhone is finished rebooting, retry connecting to your wireless network and see if the problem is gone. If it fails again, then troubleshoot further and rule out other factors.

Third solution: Disable WiFi and then enable again.

Minor wireless system errors that are interrupting the phone’s WiFi functions must also be eliminated. And the easiest way to do this is by restarting the phone’s WiFi feature. Here’s how it’s done:

  1. Go to Settings from the Home screen.
  2. Then select WiFi menu.
  3. Tap the WiFi switch to turn the feature off.
  4. While the feature is off, restart (soft reset) your iPhone XS.
  5. Then head back to Settings-> WiFi menu and toggle the switch to turn the WiFi feature again.

Another way to restart and refresh your iPhone’s wireless features including WiFi is by performing the Airplane Mode trick. Doing so will clear out minor software glitches and corrupted network data that trigger occurrence of random WiFi errors. To try this trick, simply follow these steps:

  1. From the Home screen, go to Settings.
  2. Select Airplane Mode.
  3. Tap the Airplane Mode switch to turn it ON. Doing so will disable all the wireless connections on your iPhone.
  4. While the Airplane Mode is ON, restart (soft reset) your iPhone XS.
  5. Then head back to Settings-> Airplane Mode menu and toggle the Airplane Mode switch to turn the feature off again, restoring the wireless features on your phone including WiFi.

Then try to connect your iPhone XS again to your wireless network. If you are able to connect successfully, open your browser and navigate through different websites to see if all pages are loading. If so, then the WiFi issue on your iPhone XS has been resolved. Otherwise, you’ve got to move on and try other options.

ALSO READ: How to fix an iPhone XS that keeps disconnecting from WiFi network

Fourth solution: Forget (delete) WiFi network from your iPhone XS then re-setup and reconnect.

If you are still unable to connect to WiFi after performing the previous methods, it is possible that the WiFi network you’re trying to connect is corrupted or unstable. To fix it, simply delete the WiFi network from the network directory of your iPhone and then set up the network as new to reconnect. Here are the steps:

  1. Go to Settings from the Home screen.
  2. Select the WiFi menu.
  3. Tap the information “i” icon next to the WiFi network’s name that you want to delete or forget.
  4. Then tap Forget This Network option.
  5. Tap Forget when asked to confirm.
  6. If there are multiple WiFi networks saved on your phone’s directory, it is recommended to delete them all to prevent any of them from conflicting with the network currently used on your iPhone.

Once you’re done deleting WiFi networks, restart (soft reset) your iPhone after deleting all the wireless networks. Once your phone is back on, head back to Settings-> WiFi menu. Enable the WiFi feature and your phone will search for available WiFi networks within range. Select your WiFi network and then retry connecting. Be sure to enter the required information like your WiFi network password for access confirmation.

Fifth solution: Reset network settings on your iPhone XS.

Try to reset the network settings on your iPhone XS, if deleting the WiFi network from your phone’s directory doesn’t solve the problem. Doing so will potentially solve the problem especially if invalid network configurations are at fault. Performing this reset will delete the current network configurations on your iPhone and then restores them to the default values. If you wish to give it a try, then here’s how to reset network settings on an iPhone XS:

  1. Go to Settings from the Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Then select Reset network settings from the options.
  5. When prompted, enter your device passcode to continue.
  6. Then select the option to confirm network settings reset.

Your phone should reboot itself after the reset. When it has already finished booting up, set up your WiFi network again and then reattempt to connect.

ALSO READ: How to fix Apple iPhone XS that has no WiFi Internet

Sixth solution: Perform a master reset on your iPhone XS.

Performing a master reset will restore your iPhone to its factory default settings. You should only resort to this option if your iPhone is still unable to connect to WiFi after exhausting all the possible solutions mentioned above. Prior to doing a factory reset, you need to back up all important files saved on your iPhone’s internal memory to either iCloud or iTunes as this method wipes out everything from your phone. Once you’re ready, follow the steps below to start resetting your iPhone XS to its factory defaults:

  1. Go to Settings from your Home screen.
  2. Select General.
  3. Scroll down to and tap on Reset.
  4. Select Erase all content and settings option.
  5. Enter your device passcode if prompted to continue.
  6. Then tap the option to confirm the master reset.

If you opt to restore your iPhone XS through iTunes, you need to secure a Mac or Windows computer that’s connected to the Internet and has the latest version of iTunes app in it. Then proceed to these steps whenever you’re ready to master reset your iPhone XS through iTunes:

  1. Launch iTunes on your computer.
  2. Connect your iPhone XS using the supplied USB cable or Lightning cable to the computer.
  3. Wait until iTunes recognizes your iPhone XS.
  4. Then select your iPhone name and click the Restore button to reset your device.
  5. Click Restore to confirm the action if prompted.
  6. Wait until iTunes has completed to download and install the latest software version for your iPhone XS then follow the onscreen prompts to set up your device as new again.

Major software issues are usually remedied by a factory reset, thus this should be able to solve wireless connection errors on your device. After the reset, you can use the start-up wizard to carry out the initial setup process where you can set up and connect to WiFi automatically.

Still unable to connect to WiFi?

If none of that helps, then you should already escalate the problem to your Internet service provider. This could be a problem with the network base like a temporary network outage or unexpected technical difficulties affecting network services in your place. This is likely the case if all your devices are experiencing the same problem. You can then ask your Internet service provider to reset your wireless router/modem from their end. Otherwise, wait until the outage is over for the network services to resume.

For further recommendations and more advanced iOS solutions, you may escalate the problem to Apple Support.

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