iPhone Displays the Low-Battery Image and Is Unresponsive

When your iPhone displays the low-battery image and becomes unresponsive, charge your phone for at least 20 minutes then try to soft reset your device by pressing and holding the home and power buttons until the white Apple logo appears. If the phone remains unresponsive, try the tweaks we listed below.

A smartphone usually gets stuck on black screen when the battery went empty or dead. Hence that should normally be remedied by charging the phone. However, there are some factors that can trigger occurrence of the same symptoms and so it’s possible for a phone to be stuck on black screen even when the battery isn’t dead or empty. Among other common culprits are errant apps and files, bad updates, and corrupted system data. Even the new and high-powered smartphones aren’t exempted from having flaws like iPhone displays the low-battery image and is unresponsive.

To give you some inputs on how to deal with this issue on your new iPhone, I’ve mapped some helpful solutions and workarounds below. Feel free to refer to this walkthrough when troubleshooting an iPhone XS Max that’s suddenly stuck on black screen.

Before we move on to our troubleshooting, if you’re looking for a solution to a different problem, then visit our iPhone XS Max Help Guides for we have already solved some of the common issues with this device. Take a little time browsing the page to find out if we already have articles that tackle the problem you have.

First solution: Force restart your iPhone XS Max while charging.

Your iPhone might have just ran out of power completely and therefore no longer able to power up until it’s recharged. To clear out rogue apps that trigger your device to abruptly drain power and shut down unexpectedly, force your iPhone to restart while it’s charging. That said, connect your iPhone XS Max to its charger, let it charge for a few minutes and then force restart with these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

Errant files and apps that caused power issues, particularly rapid battery draining should all be cleared out in the process.

If you managed to get your iPhone back up and running properly, then install pending updates for your apps and iOS and reset all settings to prevent the problem for recurring.

If your iPhone is not charging, displays low-battery image and is unresponsive, then you will need to deal with charging problem first. Be sure to use the original charger that comes with your iPhone XS Max. Non-Apple chargers may not be compatible and thus won’t work.

Second solution: Factory reset your iPhone XS Max in iTunes.

If the phone is still stuck on black screen even when it’s fully charged, then it must be a more complex system issue that needs to be resolved. Your next option would be a factory reset. Stuck problems inflicted by complex system errors or major data corruption usually require more advanced solutions that involve full system wipe out and reset. This means, permanent data loss is possible. But then again, you may not have any other option to fix the problem but to do so. Should you wish to proceed, you can try performing a factory reset in iTunes with these steps:

  1. Plug your iPhone XS Max into your computer’s USB port using the supplied USB cable or Lightning cable.
  2. Open iTunes on your computer.
  3. Wait for iTunes to recognize and connect to your iOS device.
  4. Once connected, click on the iPhone icon on the left side of iTunes menu.
  5. Next, click the Restore button. You may choose to Back Up your important files from the iPhone to your computer drive.
  6. If prompted with iTunes to Restore the iPhone and wipe all data and settings from the device, click the Restore button to confirm.
  7. Then wait for iTunes to erase then download and restore the software for your iPhone.
  8. If prompted, select the option to Set Up as a New iPhone then follow the onscreen instructions to set up your iPhone XS Max.

Third solution: Perform a recovery mode restore on your iPhone XS Max.

A recovery mode restore would be the next option to try if a factory reset failed to fix the problem. This method puts your device in a recovery mode state for software repair and iOS restore. To get this done, you will need to use iTunes on your computer. Here’s how it works:

  1. Plug your iPhone XS Max in to your computer using the original Lightning cable to USB port.
  2. While it’s connected, press and quickly release the Volume Up button.
  3. Then quick press and release the Volume Down button.
  4. Next, press and hold the Side/Power button and continue to hold as it restarts. Don’t release the Side/Power button when the Apple logo appears as you need to put the device in a recovery state.
  5. Release the Side/Power button when you see the Connect to iTunes logo on the screen.
  6. Go to iTunes then you should see a message saying that your connected iOS device is in recovery mode and prompts options to update or restore.
  7. Select the Restore option to wipe everything from the phone system and then restore iOS through iTunes.

Allow your device to finish restoring iOS in iTunes. Reboot the phone when the recovery mode restore is finished then disconnect it from the computer.

Fourth solution: Perform a DFU mode restore on your iPhone XS Max.

The last-ditch solution to deal with complicated system problems on an iPhone is a DFU or Device Firmware Update mode restore. It’s the deepest type of iOS restore done on an iPhone. It puts your device in a state where it’s able to communicate with iTunes on a computer, without activating the boot loader. This gives you a chance of repairing corrupted iOS from bad updates or malware.

  1. Connect your iPhone into the computer using the Apple-supplied Lightning cable or USB cable.
  2. While your device is connected, quickly press and release the Volume Up button, then quickly press and release the Volume Down button.
  3. Then press and hold the Side/Power button until the screen becomes black.
  4. As soon as your iPhone screen turns black, press and hold the Volume Down button while continuing to hold the Side/Power button.
  5. After 5 seconds, let go of the Side/Power button but keep holding down the Volume Down button until your iPhone shows up in iTunes.
  6. Release the Volume Down button as soon as it appears in iTunes.

Your phone should now enter DFU mode and be able to communicate with iTunes. At this point, follow the onscreen instructions to restore your iPhone XS Max in iTunes.

A DFU mode restore must only be carried out if you’re certain that your iPhone doesn’t have any sort of physical or liquid damage. There’s a risk of bricking the phone if the DFU mode restore isn’t completed. If your phone has liquid damage, then there’s a chance that the process couldn’t be completed and thereby makes you end up with a totally malfunctioning iPhone. In this case, opting for service would be a safer choice.

Other options

If your iPhone XS Max still displays low-battery image and is unresponsive after performing the previous solutions, it’s more likely enduring some sort of physical or liquid damage that needs repair. In that case, you can take your device to the nearest Apple service center in your area so it can be thoroughly assessed by an iPhone technician. If hardware damage is present, then your iPhone needs service. If your device is still covered by warranty, then you can avail for service warranty. Talk to your device carrier for more details on how to avail for warranties.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. 

Connect With Us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. If you have other issues, you may visit our Help Guide page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our YouTube Channel and please subscribe to it. Thanks.