How to fix Apple iPhone XS Max audio/no sound problem, iphone speaker not working

No sound problems and other audio symptoms on an iPhone can be attributed to software issues or hardware damage. In most cases though, software problems are to blame. There are many ways to deal with sound problems in iOS devices. iPhone speaker not working

The solutions outlined in this post are specifically applied to the new iPhone XS Max handset. If you need help troubleshooting no sound problem on your new iPhone, then read on and try the given solutions before opting for service.

Before we move on to our troubleshooting, if you are trying to find a solution to a different problem, then visit our iPhone XS Max Help Guides for we have already solved some of the most common issues in this phone. We may already have published articles that could help you fix the problem with your device.

First solution: Toggle the Ringer switch off and on.

Make sure your iPhone is not set to silent or mute. Many people seemed to have overlooked this simple thing so don’t make the same mistake. The left side of your iPhone is where the Ring/Silent switch resides. With your iPhone display facing up, flip or move that switch to up to set the phone to ring mode. The orange bar should not be visible in this position. If you see the orange bar, then it means that the switch is down and your iPhone is currently on silent mode, hence has no sound.

If it’s already set to Ring mode but your iPhone still has no sound, flip the switch back and forth. Set it to ring mode and then see if your iPhone speaker works.

Second solution: Soft reset/restart your iPhone XS Max.

No sound problem could be just among the many symptoms of random software glitches transpiring on the iPhone system. Or it could also be just an isolated problem to certain apps. If all sounds were perfectly working on your iPhone XS Max before and suddenly they’re gone, try performing a soft reset or restart your iPhone Xs Max with these steps:

  1. Press and hold the Side/Power button and either Volume button for a few seconds and then release when the Slide to Power Off menu.
  2. Drag the slider to the right to turn your iPhone completely off.
  3. After 30 seconds, press the Side/Power button again until you see the Apple logo and then release.

Corrupted data and errant temporary files that are stored as cache on the phone and apps memory are cleared in the process.

Third solution: Manage sound settings on your iPhone XS Max.

If the problem started after making some changes or customizing some apps, then invalid settings are likely to blame. There may be some enabled options that need to be disabled or the other way around. So that’s what you need to verify and re-configure, if needed.

That said, check and disable Do Not Disturb feature on your iPhone XS Max. With DND enabled, calls, alerts, and notifications you get when your phone is locked are silenced unless you’ve set some exceptions. To make sure this isn’t what’s preventing your iPhone XS Max from rendering audio or sound outputs, turn DND off with these steps:

  1. Tap Settings from the Home screen.
  2. Select Do Not Disturb.
  3. If Do Not Disturb is enabled, toggle the switch to disable the feature.

You can also access and manage DND settings from the control center.

  • To do so, simply launch the Control Center then locate the crescent moon-like icon. Tapping on that icon turns Do Not Disturb on or off.

Another setting to check or manage on your iPhone XS Max is the ringer and alerts. You can access and make necessary adjustments to your iPhone’s sound volume using the Volume buttons or through the Control Center. To adjust the volume level from the control center, simply drag the volume slider to the right to increase the volume or sound level.

Alternatively, you can access your iPhone settings menu then adjust the ringer and alerts slider with these steps:

  1. Go to Settings.
  2. Tap Sounds & Haptics.
  3. Then drag the Ringer and Alerts slider up or down a few times.

Then open an app that has music or sound functions to check and see if sounds are now audible.

Fourth solution: Disable Bluetooth on your iPhone XS Max.

You won’t be hearing any sound coming from your iPhone speaker if it’s currently paired with or connected to a Bluetooth-enabled audio device/accessory. This can be the case if Bluetooth is enabled on your iPhone XS Max. When enabled, your iPhone sounds are routed to the paired Bluetooth device, thus your iPhone has no sound. In this case, all you have to do is remove the pairing by turning Bluetooth off or deleting the Bluetooth connection. To turn off Bluetooth on your iPhone XS Max, refer to these steps:

  1. Tap Settings from the Home screen.
  2. Scroll to and tap Bluetooth.
  3. Toggle the Bluetooth switch to turn the feature off.

To forget/delete Bluetooth connections on your iPhone XS Max, follow these steps:

  1. Go to Settings.
  2. Tap Bluetooth to view a list of Bluetooth connections or paired devices.
  3. To forget a connection, tap the information “i” icon next to the paired device then tap the option to Forget this Device.
  4. Confirm action when asked to continue.

When you’re done deleting all Bluetooth devices, restart your iPhone and then open an app that renders sound. Use that app to test if your iPhone speaker sound works.

Fifth solution: Reset all settings on your iPhone XS Max.

To clear out all invalid customized settings and misconfigured options that caused the iPhone’s speaker or audio function to fail, reset all settings with these steps:

  1. Tap to open the Settings app from Home.
  2. Tap General.
  3. Scroll to and then tap Reset.
  4. Select Reset all settings from the given options.
  5. Enter your device passcode when asked.
  6. Tap the option to confirm reset.

This reset does not affect internal data saved on the phone memory, so you are not required to create backups. What it does is basically to delete all customized options then restores the original or default system configurations. Any incorrect settings made on the phone including those associated with the audio system will therefore be cleared.

After the reset, your iPhone should reboot automatically. Just wait for it to boot up and then re-enable Wi-Fi or cellular data network on your device.

Other options

You may opt to further troubleshoot complex software issues affecting sound functions if your iPhone XS Max is still not rendering sound or audio problem persists. Factory reset, recovery mode restore, and DFU mode restore are among the last options and possible solutions you can try on. Just don’t forget to back up all critical data you saved on the phone memory beforehand since performing these methods results to data loss.

Also try plugging headphones into your iPhone XS Max. If you can hear sound through the headphones but not through the built-in speaker of your phone, unplug the headphones and clear any debris or dust from the headset port of your device.

If none of that works, then you may need to opt for service. There’s a higher chance that your iPhone Xs Max has no sound due to damaged audio components. In that case, your iPhone likely needs some physical repair. You can visit the nearest Apple service center and ask an iPhone technician to examine your device and fix any damaged component, if necessary.

For other recommendations, contact your device carrier or Apple Support instead.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!