How to fix an iPhone XS Max with no sound [Troubleshooting Guide]

If your Apple iPhone XS Max has no sound or doesn’t emit audio, it’s possible that the volume is set to low or lowest level. It also possible that your iPhone is silenced or muted. Thus pressing the Volume Up control and flipping the ringer switch up should be the first things to do. After working on the obvious reasons, test the phone’s sound functions by loading up some sound-enabled apps or placing a phone call to your phone using a different device. If your iPhone XS Max still has no sound, then that’s when you should rule out software-related factors. Read on to learn what options to try on when you hear no sound from your iPhone XS Max.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Max Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Solution #1: Check the Mute switch and turn it on and off.

Many iOS users tend jump into a conclusion that their phone is malfunctioning since it has no sound. But only to realize that the Mute switch has been turned on. To save time and to avoid unnecessary troubleshooting, make it a habit to check the Mute/Ringer switch. The Mute/Ringer switch is located at the left side edge of your iPhone. If you see a red/orange line on the switch, it means that your phone is silenced or muted. In this state, you won’t hear any sound for notifications from your iPhone. To hear your iPhone sound, simply flip the switch back to Ring mode. For starters, here’s how it’s done:

  • With the phone screen display facing up, flip the switch up to change the phone from Mute to Ring mode.
  • If the orange/red line is no longer visible, this means that your phone is already in Ring mode and therefore sounds are activated.

If the phone is still having no sound even after flipping the switch back to Ring mode, rule out software-related factors from the underlying causes. Just continue to the next possible solutions.

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Solution #2: Perform a soft reset (restart) on your iPhone XS Max.

If your iPhone has been exposed to some malwares, it could start acting up. Sound problems that are inflicted by malwares and minor firmware glitches are often cleared out by performing a soft reset or rebooting the device. Cached files and temporary sound data that were corrupted are likewise eliminated in the process. Just follow these steps to soft reset your iPhone XS Max:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. When the Slide to Power Off menu appears, release both buttons.
  3. Drag the slider to the right to completely power off your iPhone.
  4. Leave the phone off for at least 30 seconds, then press the Side/Power button again until the Apple logo appears, then release the button.

Once the phone is already turned back on, check if the speaker of your iPhone is already working. If you have an alternative phone on hand, try to make a test call or create a sample text message then send it to your iPhone to see if the notification sounds for call and text are now audible. For further testing, load up a sound-enabled app and try playing sound through that application. If your iPhone still has no sound, then move on to the next solution.

Solution #3: Check and manage the sound settings on your iPhone XS Max.

If your phone started to have sound issue after updating its settings, then you need to re-check the sound settings and make necessary changes. If Do Not Disturb is turned on, try turning it off and see if it makes a difference to your phone’s sound functions. When DND feature (Do Not Disturb) is enabled, calls, alerts, and notifications are silenced unless you’ve set some exceptions. To rule this out, just turn the feature OFF for a moment then test your iPhone sound while it’s disabled. Here’s how:

  1. From the Home screen, go to Settings.
  2. Select Do Not Disturb.
  3. If Do Not Disturb feature is enabled, toggle the switch to have it disabled.

Alternatively, you can launch the Control Center to manage the DND settings. To access the Control Center:

  1. Swipe down from the upper-right corner of your iPhone XS Max screen.
  2. Then tap the crescent moon-like icon to turn the Do Not Disturb on/off.

After turning Do Not Disturb Off, check the volume of your phone again and make adjustments if necessary.

  • To do this, simply press the Volume Up key on the side of your phone or drag the volume slider from the Control Center to increase the sound level on your phone.

You can also adjust the ringer and alerts through your iPhone XS Max settings.

  1. From the Home screen, go to Settings.
  2. Tap Sounds & Haptics.
  3. Drag the Ringer and Alerts slider up/down. In this case, drag it to the right to increase the volume.

After your set the Ringer and Alerts slider to its maximum level, open an app with sound functions and check if your device still has no sound because if so, try the next solution.

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Solution #4: Turn off the Bluetooth feature on your iPhone XS Max.

If your phone is currently paired or connected to a Bluetooth-enabled device or accessory, the sounds from your iPhone speaker or microphone is bypassed and routed straight to its paired device. To hear the sound on your iPhone speaker, disconnect the Bluetooth device from your iPhone or simply turn off Bluetooth through settings. Here’s how it’s done:

  1. From the Home screen, tap the Settings app.
  2. Scroll down to and tap Bluetooth.
  3. Toggle the Bluetooth switch/indicator to turn it off.

Or you can also forget or delete saved Bluetooth connections to prevent your unexpected auto-connects. Sometimes, your iPhone will automatically connect to a Bluetooth-enabled device in range after restarting. To prevent this from happening, forget Bluetooth devices from your iPhone XS Max with these steps:

  1. Tap the Settings app.
  2. Then tap on Bluetooth.
  3. Tap the information “i” icon next to the paired device.
  4. Then tap Forget this Device option.
  5. Follow the onscreen command to confirm the action.

If you have multiple paired devices on your phone, it is recommended to delete all those Bluetooth devices to avoid future conflicts. After deleting all saved Bluetooth devices, open a sound-enabled app and test if your iPhone sound is already audible.

Solution #5: Reset all settings.

Invalid settings configuration is one of the possible reasons for the sound or audio function to stop working. However, it is difficult to point out which option or value needs to be changed or reconfigured. As resolution, you can reset all settings on your iPhone to erase all customized settings and restore the default values and options. Just follow these steps:

  1. From the Home screen, go to Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Then select Reset all settings option.
  5. Enter your device code when prompted.
  6. Then tap Reset all settings option to confirm.

Your phone will restart automatically after the reset. Once it’s turned back on, you can enable any device features such as mobile data or Wi-Fi network. Then, check if the sound issue has been corrected by the reset process.

Still not hearing sounds from your iPhone XS Max?

The problem at hand could be due to hardware damage like a broken microphone, defective headphone jack or other damaged audio components on your iPhone. If this is the case, then your iPhone XS Max needs service. You can take it to an Apple-authorized service center nearby and ask a technician to examine your device and fix whatever damage that needs fixing.

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