Does your iPhone XS randomly powers off after installing the iOS 13.3 update? Read further and this article might be able to fix your problem.
In today’s generation, smartphones are already considered as basic necessities rather than accessories. We need smartphones for business and personal purposes. And nobody can afford to lose access with their phones—even a single hour without a phone can cause a total discomfort. Thus, having a working phone is a must.
In this post, we will tackle the things that you can do in case your iPhone XS keeps shutting down randomly after installing the latest iOS 13.3 update. We will also determine the factors that trigger this symptom to become visible.
Root causes for the iPhone XS to shut off unexpectedly after iOS 13.3 update
When your phone runs out of battery, a notification will appear on your phone screen entailing that your battery is empty. Then, your iPhone turns off automatically. But if the problem persists even if the phone still have ample battery life, this symptom is a bit unusual and needs serious attention. Various software glitches and iOS bugs can be considered as the main culprit. Otherwise, hardware damage on your battery component can also be among the underlying causes.
Before you set an appointment for a possible service repair, try first the workable tweaks we have mapped out below that can help eliminate software-related factors that triggered the phone to shut down randomly. The workarounds we have listed below should only be applicable if your iPhone has ample battery life. If needed, charge your iOS device for at least 30 minutes. Then start troubleshooting you device.
First solution: Hard reboot iPhone XS. (force restart)
Your iOS device may suddenly crash due to existing apps and services left on standby mode. Once these running background apps and services become rouge and corrupted, it will totally affect your phone’s entire system. Which thereof trigger this relevant symptom to occur. To rule this out, perform a hard reboot or known as the force restart using these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then press and hold the Side or Power button and release when the Apple logo appears.
Wait for the phone to boot up completely. By then, your phone’s operating system should be refreshed. Thus, eliminating minor glitches affecting your system.
Second solution: Check your iPhone’s Battery Usage for the in-apps.
Bad battery can also be the underlying cause. If your iPhone’s battery has gone bad, it is possible that there are apps that are draining your phone’s battery quickly resulting it to abruptly shut down. Viewing your phone’s battery usage for the apps will help you determine which app is draining your battery quickly and manage this app when necessary. Here’s what you need to do:
- Go to Settings from Home.
- Select Battery menu.
- Scroll down to the Battery Usage section to view the breakdown of the individual battery consumption of the apps.
With these information, you will be able to determine which app has huge battery consumption while on the screen and while on standby mode. If you see multiple apps that are consuming large amount of battery life when running in the background. Might as well disable these apps using the next attainable solution.
Third solution: Disable Background Apps on your iPhone XS.
The Background App Refresh enables apps to refresh and update automatically in the background as long as your phone has Wi-Fi or cellular data connection. And this setup could result in a quick battery draining and that your phone will shut off randomly. Thus, turning off this feature will help preserve your phone’s battery life and fix the shutting down issue on your iOS device. Check out these steps:
- Launch the Settings app on your iPhone XS device.
- Select General.
- Tap Background App Refresh menu and toggle the switch to disable the feature.
After making necessary changes, reboot your iOS device. Here is how:
- Press and hold the Side or Power button and either Volume button until the Slide to Power Off command appears.
- Drag the slider to the right to shut down your phone.
- Wait for 30 seconds, then press and hold the Side or Power button again and release when the Apple logo appears.
Wait for your phone to finished booting up. Then check if this post-update error no longer persists.
Fourth solution: Check for and install pending apps updates to fix iPhone XS that is shutting down randomly after iOS 13.3.
Out-dated apps can also cause massive battery draining. Being said, you need to check for and install pending apps updates on your iOS device using these steps:
- Launch the App Store from the Home screen.
- Scroll down to the Updates section to view the list of pending apps updates.
- Then tap Update All to install all pending apps updates at once.
Reboot your iPhone to ensure that the recently updated apps will be properly implemented. Then use your iOS device as you normally do to see if it no longer powers off by itself.
Fifth solution: Restore your iPhone to factory default settings to fix shutting down randomly issue.
If the previous workarounds fail to fix the shutting down problem on your iOS device, try to restore your phone to its factory default settings. Doing so will wipe everything from your phone’s internal memory including those fatal bugs and complex system errors that are affecting your phone’s system. Back-up your files with iCloud or iTunes beforehand, then follow these steps:
- From Home, go to Settings.
- Select General.
- Scroll down to and tap Reset.
- Then select Erase all content and settings option.
- If prompted, enter your device passcode and then continue.
- Then select the option to confirm the factory reset.
Wait for the process to be completed. Then follow the onscreen prompts to set up your phone as new again.
Last resort: DFU Mode restore your iPhone XS to fix shutting down issue.
DFU Mode restore or also known as Device Firmware Update/Upgrade is known to fix major software issues including the random shutting down of your iOS device. This method will initiate a clean and fresh iOS re-installation. To get this done, you’ll need to have a Mac or Windows computer with the latest iTunes software installed. Then follow these steps:
- Connect your phone to the computer using the Apple-supplied USB cable.
- Then put your iOS device into DFU Mode using these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Press and hold the Side or Power button and continue holding down when the screen turns black.
- When the screen becomes black, press and hold the Volume Down button while still holding down the Power button.
- After 5 seconds, let go of the Power (side) button but continue holding down the Volume Down button.
- Once iTunes recognizes your iOS device, release the Volume Down button.
Your phone has now entered DFU mode. Then follow the onscreen prompts to restore your iOS device through iTunes. Once iTunes completed the iOS restoration process, force restart your iOS device to exit from DFU mode.
Contact Apple Support
If your iOS device still powers off randomly up to this point, it is possible that the problem is tied to hardware damage. To confirm if it is indeed a battery issue, you can escalate the problem by contacting Apple Support. You can also visit your nearest local office and check if you need a battery or a complete phone replacement.
