How to fix iMessage that suddenly stopped working on iPhone XS Max

Don’t know how to fix iMessage that has suddenly stopped working on your iOS device? Read this post.

One of the cool features offered by Apple devices is iMessage. It’s the company’s very own free instant messaging service that allows users to send texts, documents, photos, contact details, videos and other files between Apple devices using Wi-Fi or cellular data network. The service can be accessed through the pre-installed messaging (Messages) app.

Aside from Internet connection, a valid Apple ID is also required to set up and use iMessage on your device. Highlighted in this post are helpful workarounds and potential solutions to deal with iMessage problems affecting the iPhone XS Max. Feel free to refer to these walkthrough in case you will have some troubles with iMessage on your new iPhone.

If you’re trying to find a solution to a different problem, then visit our iPhone XS Max Help Guides for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix the problem with your iPhone.

How to troubleshoot iPhone XS Max with iMessages that stopped working?

Before troubleshooting, check your Internet connection and make sure your iPhone XS Max has stable Internet access. If you’re relying on Wi-Fi for iMessage, then make sure it’s connected to your Wi-Fi network. If you’re relying on mobile data, make sure your iPhone is getting good signal from your cellular network and that Cellular Data is enabled. You can open a browser app then navigate through different websites to see if you can connect.

First solution: Turn iMessage off and on then restart your iPhone XS Max.

If iMessage was working perfectly fine on your iPhone and suddenly it failed, then it may be just a random glitch affecting the Messages app or iMessage service. To clear this out, restarting the iMessage and the phone system can help. Here’s what you should then:

  1. Open the Settings app from Home.
  2. Tap Messages.
  3. Toggle the switch to turn iMessage off.
  4. Soft reset/restart your iPhone XS Max. To do this, simply press the Power/Side button until the Slide to Power off button appears. Drag the slider to the right to turn off your device. Then after 30 seconds, press the Power/Side button again to reboot your phone.
  5. When your iPhone is done rebooting, go back to Settings-> Messages.
  6. Then tap the switch to turn iMessage on again.

To find out if that fixes the problem try to create a sample message and send it to yourself via iMessage. If this didn’t fix the iMessage issue, try the next solution.

Second solution: Adjust date and time settings on your iPhone XS Max to fix iMessage issue.

Incorrect date and time settings may also affect the way how iMessage operates on your device. Some users who have had troubles with iMessage particularly receiving iMessages that are out of order or scrambled later found that incorrect date and time settings on their iPhone caused the problem. To make sure this isn’t what’s transpiring on your end, verify and ensure that your iPhone has the correct date and time. Here’s how:

  1. Tap to open the Settings app from the Home screen.
  2. Tap General.
  3. Tap Date & Time.

If the date and time are not set to automatic, then tap to enable Automatic date and time settings. Otherwise, manually set the date and time based on your location and time zone.

To determine the correct time zone, set your iPhone XS Max to use its current location. Here’s how:

  1. Go to Settings.
  2. Tap Privacy.
  3. Select Location Services.
  4. Tap System Services.
  5. Then select the option to Set Time Zone.

To see if your iPhone is showing the correct time zone, do these:

  1. Go to Settings.
  2. Tap General.
  3. Select Date & Time.
  • Tap Time Zone.

Again, ensure that your iPhone XS Max is using the correct date and time.

Third solution: Sign out of iMessage then sign in again.

To rule out account-related issues, signing out of iMessage and signing back in is recommended. Like other account-based services, iMessages can also give into random flaws that somehow make your current login session invalid. Here’s how to sign out and in of iMessage on your iPhone XS Max:

  1. Open the Settings app from the Home screen.
  2. Tap Messages.
  3. Go to the Send & Receive section.
  4. Tap on Apple ID:[your Apple ID].
  5. Select the option to Sign Out.
  6. Reboot/soft reset your iPhone XS Max after you’ve signed out from iMessage successfully.
  7. Then sign back in to iMessage using the same Apple ID you used when logging in to the Apple ID account page.

Make sure you enter the correct account credentials this time.

Fourth solution: Reset network settings to fix iMessage problem on your iOS device.

Network problems can also be the underlying cause of the problem. Note that iMessage relies on network systems to work. Even minor network problems like slow Internet connection or Internet drops can cause iMessage or any other-network services to fail. And this is when network settings reset plays its role. Default network options are restored in the process so any invalid network configurations that caused major and minor network problems on the phone will likewise be rectified. Here’s how it’s done:

  1. Open the Settings app from Home.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset network settings from the given options.
  5. Enter your device passcode when asked to continue.
  6. Then tap the option to confirm network settings reset.

When your iPhone is finished resetting the network settings, it will reboot by itself. Wait until it’s done booting up then reconnect to Wi-Fi or Cellular Data to use Internet services including iMessage on your phone again. If the iMessage is still not fixed up to this point, you need to wipe everything out from your device. Check the next solution.

Fifth solution: Factory reset your iPhone XS Max and set up iMessage as new.

Major system issues usually require more advanced solutions, which often involve complete system wipe out. In other words, you will lose personal information in return. But what matters most is that the problem is permanently resolved. The fact that these methods result to data loss makes them be regarded among the last-ditch solutions to deal with persistent software issues. That said, you may consider resorting to a master reset among the last options to try. Just don’t forget to back up all important files you saved on the phone memory beforehand so you can still recover them later. Once you’re ready, follow these steps to perform a master reset and get iMessage to work as if it’s newly set up on your iPhone XS Max:

  1. Open the Settings app from Home.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and settings. This will wipe all contents, customized settings and data from your iPhone Xs Max.
  5. Enter your device passcode when asked to continue.
  6. Then tap the option to confirm network settings reset.

Allow your device to finish resetting. You will know when it’s done if it reboots by itself then factory default settings are loaded. By then you can continue with the initial setup process and set up your device as new.

If you have setup multiple Apple IDs and that they’re all valid, try switching to a different Apple account for iMessage and other iCloud or iTunes services instead.

Seek more help

If iMessage is still not working on your iPhone XS Max after performing all prior troubleshooting methods, then there’s a chance that the problem is not on your end. If the problem is on sending and receiving iMessages, make sure that your recipient is using an iOS device and that it’s properly set up for iMessage functions.

Or you can also contact your service provider or carrier to escalate the problem if none of the given solutions is able to fix it. There’s a chance that the problem isn’t on your end given that you’ve already set up iMessage on your iPhone XS accordingly. You can also report the issue straight to Apple Support and verify if iMessage service is up.