How to fix Apple iPhone XS apps that are randomly freezing or closing unexpectedly?

Application errors are among the easy-to-solve problems in mobile devices. That fact that the symptoms are only transpiring on the application makes it less complicated to trace and easier to troubleshoot. The chance of the problem is also high given that the problem is attributed to software errors.

Among the common app problems affecting iOS devices is on random app freezing and crashing. The symptom can occur on individual app or multiple apps at some point. The troubleshooting methods outlined in this post are generic solutions to a relevant issue on the iPhone XS apps that are randomly freezing or closing unexpectedly. Consider this a free reference whenever you bump into this problem on your new iPhone.

Before we move on to our solutions, if ever you’re looking for a solution to a different problem, make sure to drop by our iPhone XS Help Guides for we have already addressed some of the most common issues with this iPhone. Maybe we’ve already published articles that provide solution to your problem.

First solution: Clear all background apps then reboot your iPhone XS.

Errant background apps are usually among the possible triggers. Background apps are apps you’ve previously opened/used but not closed. They continue to run in the background but in standby mode. While background apps are important in terms of multitasking or same apps reloading, they can also cause problems. To fix the problem clearing all background apps would be necessary. Here’s how it’s done:

  1. Go to the Home screen.
  2. Swipe your finger up and then pause.
  3. Swipe right or left to navigate through the apps card/preview.
  4. Then swipe up on the app’s preview to close it.

Once you’re done clearing all background apps, reboot your iPhone XS to dump junk files and cache from its memory for better and smoother operations afterward. To reboot/soft reset your iPhone XS, simply follow these steps:

  1. Press and hold the Side/Power button and either Volume Up or Down buttons simultaneously and then release both buttons when the Slide to Power Off menu appears.
  2. Drag the power off slider to turn off your iPhone completely.
  3. After about 30 seconds, press and hold the Side/Power button until the Apple logo appears.

Alternatively, you can do a force restart to force close apps and clear any errant background apps on the phone. Here’s how a force restart is done on an iPhone XS device:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Finally, press and hold the Side button until the Apple logo appears.

Performing a soft reset and force restart won’t result to data loss as none of them affects your iPhone data. All they clear are random software glitches and errors that caused minor issues on certain apps or iOS itself.

Second solution: Check for and install pending app updates on your iPhone XS.

Apps that are out-of-date are usually prone to glitching. This is likely the case if you haven’t set your apps to auto-update. To make ensure all your apps are updated, follow these steps to manually check for and install pending app updates on your iPhone XS:

  1. Tap the App Store icon from the Home screen.
  2. Scroll to and tap the Updates icon at the bottom right side of the App Store main screen. A list of apps with pending updates will then populate.
  3. Tap the Update button next to an app to update individual apps. Otherwise, tap the Update All button on the upper-right to update all apps simultaneously.

Reboot your iPhone when all your apps are finished updating. Doing so ensures that all new app changes are properly applied on individual apps.

Third solution: Reinstall errant apps on your iPhone XS.

Apps that continue to crash up to this point are likely corrupted and therefore need to be reinstalled. But before you can reinstall, you still have to delete them from your iPhone system. Reinstalling the application is another way to clear out errant cache from the app’s memory, thus preventing the application from going rogue again. Here’s how to uninstall and reinstall apps on your iPhone XS:

  1. Lightly touch and hold on an app icon until it jiggles. Don’t press the app too firmly because doing so will open the Quick Actions menu instead.
  2. Then, tap the X symbol on the upper-left corner of the app you want to uninstall. A confirmation message will then show up.
  3. To confirm deletion of the app, tap Delete.
  4. Reboot your iPhone XS when you’re done uninstalling rogue apps. As soon as the phone boots up, open the App Store then search for the latest version of apps you want to reinstall. Read previous app reviews and the system requirements to ensure that the app is compatible with iOS 12.
  5. Tap the Cloud icon or Get button to download the app.
  6. The follow the rest of the onscreen instructions to completely install the app on your iPhone XS.

Reboot your iPhone when you’re done reinstalling apps then try and see if that fixes the problem.

Fourth solution: Reset all settings on your iPhone XS.

Resetting the phone settings to their default values can also be the key to resolving the issue if invalid settings are to blame. Doing so will delete all your customized options and restores the original configuration. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all Settings. This will delete all customized settings from your iPhone XS system without affecting any saved information on the phone memory.
  5. Enter your device passcode when asked.
  6. Then tap the option to confirm all settings reset.

Your iPhone should reboot automatically when the reset is finished. Just wait until it boots up and then you can start enabling necessary features individually.

Fifth solution: Restore your iPhone XS to factory default settings (master reset).

A factory reset or master reset is usually among the last options and possible solutions to consider if your apps continue to crash or freeze. Recurring symptoms usually denotes a more complex software issue and therefore requires a more advanced method to fix. Should you wish to proceed, back up all your critical files because they will all be deleted in the process. Then follow these steps to master reset your iPhone XS through settings:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase All Content and Settings. This will delete everything from your iPhone XS system including personal information, customized settings, and downloaded applications.
  5. Enter your device passcode when asked.
  6. Then tap the option to confirm factory reset.

Wait for your iPhone to finish wiping data and then restores factory defaults. You will know when the reset is done if your iPhone reboots by itself. After it boots up, set up your device as new and enable necessary features including Wi-Fi. Reconnect to your Wi-Fi network to re-download your apps.

Software-related issues are typically resolved after performing a master reset thus, all your apps should be working properly by then. Otherwise, you will need to escalate the problem. If all apps are showing the same symptoms, then that must be a more complex system issue on the phone. And major problems like this are often resolved by an iOS restore.

Meanwhile, if the symptom only occurs to a certain app while other apps are working just fine, then the problem must be isolated to an application. In this case, you may report the issue to the app developer for prompt solutions.

I hope that we’ve been able to help you through this post. Had you found this helpful, please help us spread the word by sharing this post to your friends who may also have similar issues. Thanks for reading and your time!