How to fix App Store not working on iPhone 11

The App Store is where you can find, download and install new apps and so it’s deemed among the most significant features of your iPhone. In order to use App Store services, a valid Apple or App Store account must be set up on your device. Furthermore, your device must also have a stable internet connection. In case you’re having trouble using the App Store on your new iPhone, I’ve demonstrated some simple solutions you can try on. You can refer to this straightforward walk-through when dealing with similar issues on your iPhone 11 App Store services. Read on to learn more.

Apple iPhone 11 App Store problems - cannot use App Store services

Possible causes

To help you get started, I’ve listed the common factors that can trigger App Store problems on an iPhone. Online services like the App Store will usually encounter errors due to the following factors:

  • Misconfigured settings. If you’ve missed to configure or reconfigure some settings on your iPhone such as restrictions, you may have trouble using the service.
  • Software-related issues. Random app glitches can also be the main reason why App Store isn’t working as intended.
  • Server downtime. When the Apple server is experiencing temporary downtime, relevant services including App Store are likewise unavailable.
  • Account problems. The use of invalid or incorrect Apple credentials such as incorrect Apple ID or password entered can also be the underlying cause of the problem.
  • Network connectivity issues. You won’t be able to use online apps and services like App Store, if your iPhone is experiencing some internet problems from slow browsing to intermittent or no internet access at all.

Troubleshooting App Store problems on an iPhone

Ruling out software-related factors is by far the best thing you can do on your end to fix the problem before seeking for more help. Like many other apps, system apps like the App Store can also succumb to random glitches and thus various types of errors could arise. To give you some inputs on where to start, here are a few basic tweaks you can try.

First solution: Force close the App store then restart your iPhone.

To eliminate random in-app glitches, quitting and restarting the App Store can help. This is usually needed if you’ve left the App Store open or running in the background for long and then the app had crashed. So here’s what you should try first:

  1. Swipe up from the bottom of the Home screen and then pause slightly in the middle of the screen. Doing so will show the app cards or previews of the recently used apps.
  2. Swipe right or left to find the App Store card or preview.
  3. Then swipe up on the app’s preview to close it.

Also consider clearing all other background apps to prevent any of them from interfering with the App Store, the next time you launch it. And when you’re done closing all apps, restart or soft reset your iPhone to clear and refresh its internal memory and system functions. Just follow these steps to continue:

  1. Press and hold the Side button and either of the Volume Button at the side of your phone for a few seconds.
  2. When the Slide to Power Off appears on your screen, release both buttons.
  3. Slide the Power off command to the right to turn off the phone.
  4. Wait for about 30 seconds then press and hold the Side Button until you see the Apple logo.

Allow your phone to finish rebooting and then reconnects to the Internet. Once it’s connected, relaunch the App Store and see if the problem is fixed.

Second solution: Refresh your internet connection on  your iPhone 11.

For online services like App Store to work, a stable internet connection preferably Wi-Fi is required. Hence, if your iPhone is enduring some sort of internet problems, then you’ll likewise have trouble using the service. This is when you need to refresh your iPhone’s internet connection. And there are various ways for you to do it.

You can refresh the internet using the Wi-Fi toggle, as depicted with the following steps:

  1. From the Home screen, tap Settings.
  2. Select Wi-Fi.
  3. Toggle the Wi-Fi switch to turn the feature OFF.
  4. After 30 seconds, toggle the Wi-Fi switch again to turn Wi-Fi back on.
  5. Wait for your iPhone to reconnect to your Wi-Fi network.

Another way is through the Airplane mode toggle, otherwise known as the Airplane Mode trick. A lot of people have resorted to this method when faced with random wireless issues on their iOS devices. If you wish to try this trick, then simply do these:

  1. From the Home screen, tap Settings.
  2. Select Airplane Mode.
  3. Toggle the Airplane Mode switch to turn it ON. Wireless radios and relevant features of your iPhone will then be disabled.
  4. While Airplane Mode is enabled, perform a soft reset or restart your iPhone.
  5. After your phone reboots, go back to Settings-> Airplane Mode menu.
  6. Then toggle the switch to turn Airplane Mode off again.

It will take a few moments for your iPhone to re-establish wireless signal so just wait until it does. You may have to consider re-enabling Wi-Fi and reconnect to your Wi-Fi network like the first time you do.

Deleting and re-adding the current network or switching to another Wi-Fi network available may also solve the problem if a corrupted Wi-Fi network is the underlying cause.

Third solution: Sign out and back into your App Store & iTunes account on your iPhone.

Account-related issues can also be the main reason why you can’t connect to the App Store or use App Store services on your device. This is usually what happens after installing software updates and then your login session to the App Store has expired or been voided. To deal with such problems, logging out and back into your App Store is recommended. Just follow these steps:

  1. From your Home screen, tap on Settings.
  2. Select iTunes & App Store.
  3. Select your Apple ID on the upper side of the screen.
  4. Then tap Sign Out, if prompted to proceed.

After signing out, restart your iPhone to clear cache and then go back to Settings to sign back into the App Store using the correct Apple credentials.

Fourth solution: Check and manage App Store restrictions on your iPhone 11.

Another possible reason as to why the App Store may not work as intended is because it’s restricted. One of the newest iOS features is the so-called Content & Privacy Restrictions. When enabled, it can prevent certain apps from running on your device, for security and privacy reasons. To make sure that this isn’t barring the App Store from working on your iPhone 11, follow these steps to check and manage restrictions through settings:

  1. From your Home screen, tap Settings.
  2. Select Screen Time.
  3. Tap Content & Privacy Restrictions.
  4. Toggle the switch to disable the feature.
  5. If you wish to keep restrictions enabled except for the App Store and iTunes, just be sure to set it to Allow.

Retry launching the App Store after making necessary changes. If your iPhone connects and all App Store features are working, it means that the problem is fixed.

Fifth solution: Update your iPhone 11 software to the latest version.

Installing the latest update is also recommended. Not only that it delivers new features, every iOS update Apple releases also integrates important fix patches that are programmed to get rid of stubborn bugs on various devices. To check for the latest iOS update available for your iPhone through settings, just follow these steps:

  1. From the Home screen, tap on Settings.
  2. Select General.
  3. Then tap Software Update.

A notification will show up if a new iOS version is available for your device. Be sure to read and review the information before you download and install the update on your phone.

In the case where the App Store doesn’t work because your iPhone’s internet connection is unstable, using iTunes to check, download and install available software update would be a better option. Just make sure that your computer has a stable internet access. Once everything is set, continue with these steps:

  1. Open iTunes on your computer.
  2. Connect your iPhone to the computer using the original Lightning cable or USB cable that came with it.
  3. Wait for your iPhone to appear in iTunes then select it.
  4. Click on the Summary tab.
  5. Then click the button to Check for Update.

This will prompt iTunes to start check for available software update for your iPhone. Just follow the onscreen commands to finish updating your iPhone in iTunes.

Sixth solution: Reset all settings on your iPhone 11.

System settings errors can also be the underlying cause of the problem and therefore they must be ruled out too. And the best way to do it is through an all settings reset. This will erase all your current system settings and preferences without affecting any saved information on your iPhone’s internal memory. Here’s how it’s done:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset all settings.
  5. Enter your passcode if prompted to continue.
  6. Then tap Reset all settings again to confirm that you want to reset your iPhone’s system settings to defaults.

After the reset, your iPhone restarts on its own and then loads up the original values and options. This means the need for you to re-enable the features you’d like to use on your device including Bluetooth, cellular data, Wi-Fi, and other disabled functions.

Last resort: Factory reset then set up your iPhone as new.

Resorting to a full system reset or factory reset is usually deemed among the last options when dealing with recurring symptoms. If none of the prior methods solves the problem, then there must be something more from within your iPhone system that’s stopping the App Store from working. If you wish to troubleshoot further, then you can try a factory reset next. Just don’t forget to back up all critical data from your iPhone storage beforehand, so you won’t lose them permanently. Once you have the backup saved, you can proceed with these steps to instigate the system reset:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. Enter your device’s passcode if prompted to continue.
  6. Tap the option to confirm factory reset on your iPhone 11.

Your iPhone will restart automatically when the reset is finished. By then you can start setting up everything as new.

Is App Store still not working on your iPhone 11?

Contact Apple Support for further assistance if your iPhone still couldn’t connect to the App Store after performing all the given solutions. The problem may be from the Apple Server and so there’s now way for you to fix it on your end. You can also view Apple’s service status page through the Apple Support website and see if the App Store server is experiencing some downtime problems.

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