How to fix an iPhone 11 that has no sound after iOS 13.2 update

Some iPhone 11 owners have reported that shortly after the iOS 13.2 update, they could no longer hear their devices sound off when notifications pop up. Others even said that it seems like the loudspeaker is no longer working as their units just won’t emit sound even if they play some tracks. When a high-end smartphone like this has no sound but doesn’t have any signs of physical or liquid damage, then it’s probably just a minor one. 

While Apple already did a good job is implementing new iOS updates seamlessly, there are still isolated issues that occur every now and then after an update. But most of the time, those issues aren’t really that serious and you may be able to fix them but doing some troubleshooting procedures. That’s what we’re going to do here; we will tackle this problem and see if we can get the iPhone 11 to sound off. 

Troubleshooting an iPhone 11 that has no sound after iOS 13.2 update

While it’s possible that the cause of this ‘no sound’ issue is a busted loudspeaker, there’s still a bigger chance that it’s an issue with the firmware or other things. Loudspeakers don’t get damaged easily unless you poke them with sharp objects and the electric current inside the device is well-refined so it’s impossible to get a damaged loudspeaker due to over voltage. Needless to say, if this issue started after an update, then it’s more likely just a firmware problem. Here’s what you need to do about it…

First solution: Make sure your iPhone is not set in Silent Mode

It is always possible that the Silent Mode on your iPhone was accidentally enabled because of the physical switch. Thus the first thing that you have to do is make sure it’s not muted. 

  1. Flip the ringer switch. 
  2. If it says that Silent Mode is enabled, then flip the switch back to disable it. 
  3. After this, press the volume up to turn the volume to the maximum level. It’s best to turn the volume all the way up while you’re troubleshooting this problem. 

If your iPhone still has no sound after this, then move on to the next solution. 

ALSO READ: Fix an iPhone 11 with poor WiFi reception, weak signal after iOS 13.2

Second solution: Reset all the settings of your iPhone 11

If the first solution didn’t fix the problem, then bring your iPhone back to its factory settings or default configuration, by resetting all the settings. This is one of the most effective solutions against firmware-related problems that occurred without apparent reason. This is how you do it: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Touch Reset All Settings. 
  5. If prompted, enter your security lock. 
  6. Tap Reset All Settings at the bottom of the screen, and then tap Reset All Settings again to confirm. 

Your iPhone will reboot after this, once it has finished rebooting, try to see if the audio is now working properly. If it still has no sound, then it’s time to troubleshoot the firmware itself. 

ALSO READ: What to do if YouTube can’t play videos after iOS 13.2 on iPhone 11

Third solution: Factory reset your iPhone that has no sound

If the problem continues after the previous solution, then it’s time to reset your iPhone. A reset should be able to fix this problem, but before you actually do that, make sure to create a backup of your important files as they will be deleted. When ready, follow these steps to reset your iPhone: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Tap Erase All Contents and Settings. 
  5. Tap Erase Now. 
  6. If prompted, enter your security lock. 
  7. Tap Erase iPhone at the bottom of the screen.  
  8. Tap Erase iPhone again to proceed.  
  9. Now enter your Apple ID password, and then tap Erase to proceed with the reset. 
  10. Wait until your iPhone has finished the reset, and then set it up as a new device. 

If your iphone 11 still has no sound even after the reset, then the problem is more serious than it usually is. You need to do the next procedure and see if that fixes it. 

ALSO READ: Fix delayed touchscreen response on iPhone 11 after iOS 13 update

Fourth solution: DFU Restore your iPhone 11

After doing the first three procedures and your iPhone 11 still has no sound or audio, then it’s time that you restored the firmware via DFU. If this is just one of those firmware issues that affected some of the core services, a DFU restore should be able to fix it. Follow these steps to restore your phone…

  1. Connect your iPhone to the computer then launch iTunes or Finder.
  2. While your device is connected, quickly press and release the Volume Up button.
  3. Then, quickly press and release the Volume Down button. 
  4. Finally, press and hold the Side button until your iPhone screen turns black.
  5. Keep holding the Side button when the screen turns black and then press the Volume Down button.
  6. Hold both buttons for 5 seconds.
  7. After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.

As far as troubleshooting is concerned, you’ve done what you need to do to get the issue fixed to no avail. So, it’s time to schedule an appointment at the Genius Bar so that a technician can check the device for you. 

I hope that this troubleshooting guide has been able to help you one way or another.