Face ID not working on iPhone 11 after iOS 13.2.2. Here’s the fix.

iphone 11 face id issueAfter the recent iOS 13.2.2 update, a lot of users complained about getting error message, “Face ID not available,” when trying to use Face ID on their iPhone 11. Others said that the feature is not working at all. There are various reasons as to why Face ID is not working properly after iOS 13.2.2.

In this post, I will walk you through in fixing your iPhone 11 with Face ID that’s not working anymore. While this may seem like a serious problem, as long as the firmware on your iPhone has not been modified, you can always fix this issue. If you’re an iPhone owner and are currently being bugged by a similar issue, continue reading as we may be able to help you one way or another. 

Troubleshooting an iPhone 11 with Face ID that’s not working

In this post, we will look into all possibilities and rule them out one after another until we can figure out what the problem really is and what needs to be done to fix it. With that being said, here’s what I suggest you do about this issue…

First solution: Force restart your iPhone

If the Face ID has been working properly prior to the update, then the problem could be just due to a pretty minor firmware issue. The first thing that you have to do is the forced restart. It’s a simulated battery removal that has been proven effective against issues like this. Here’s how it’s done: 

  1. Quickly press and release the Volume Up button, and then the Volume Down button.
  2. The moment you release the Volume down button, press and hold the Side or Power key for 15 seconds or until the Apple logo shows on the screen. 

Your iPhone will continue the usual boot process. When the reboot is complete, try to see if the Face ID is now working properly. 

Second solution: Reset Face ID and set it up again

Perhaps the current Face ID has not been set up properly, or it might have been corrupted. The best thing to do is to delete the existing Face ID and set it up again. While you can rest assured that your face’s data aren’t saved on the servers somewhere, they’re prone to corruption as they’re saved locally. But the good thing is that you can always set it up again. So, follow these steps to reset and set up a new Face ID on your iPhone 11…

  1. To access Face ID, launch Settings from the Home screen. 
  2. Scroll down to find Face ID and Passcode, and then tap on it. 
  3. If prompted, enter your security lock or passcode. 
  4. Tap Reset Face ID, but if you’ve already done that, touch Set Up Face ID instead. 
  5. Now, follow on-screen instructions to set up Face ID on your iPhone. 

If for some reason, Face ID still does not work properly after this, then move on to the next solution. 

Third solution: Factory reset your iPhone

If the problem continues after the previous solution, then it’s time to reset your iPhone. There could be an issue with the firmware itself and the Face ID issue might have been just an effect of the said problem. That’s why a reset is necessary at this point.

 A reset should be able to fix this problem, but before you actually do that, make sure to create a backup of your important files as they will be deleted. When ready, follow these steps to reset your iPhone: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General
  3. Scroll down to the bottom of the screen, and then touch Reset
  4. Tap Erase All Contents and Settings. 
  5. Tap Erase Now. 
  6. If prompted, enter your security lock. 
  7. Tap Erase iPhone at the bottom of the screen.  
  8. Tap Erase iPhone again to proceed.  
  9. Now enter your Apple ID password, and then tap Erase to proceed with the reset. 
  10. Wait until your iPhone has finished the reset, and then set it up as a new device. 

Fourth solution: DFU Restore your iPhone 11 with Face ID issue

The Face ID that’s not working is just a minor problem. Many users have encountered it and majority were able to fix it. However, if the issue continues after the reset, or occurs every now and then, the best thing you have to do next is to restore your iPhone 11. Here’s how…

  1. Connect your iPhone to the computer then launch iTunes or Finder.
  2. While your device is connected, quickly press and release the Volume Up button.
  3. Then, quickly press and release the Volume Down button. 
  4. Finally, press and hold the Side button until your iPhone screen turns black.
  5. Keep holding the Side button when the screen turns black and then press the Volume Down button.
  6. Hold both buttons for 5 seconds.
  7. After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.
  8. If the screen turns completely black, your iPhone enters DFU mode. Shortly after, you will see an iTunes prompt saying that it has detected your iPhone in recovery  mode and that it needs to be restored.

Just follow the rest of the onscreen commands to restore your device.

I hope that this troubleshooting has been able to help you. Thanks for reading.


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