How to fix an Apple iPhone 11 that keeps losing signal

Some owners of the new Apple iPhone 11 have been complaining about a network problem wherein their device reportedly keeps losing signal. As a result, they can no longer send or receive text messages, or make and receive phone calls. This is a very frustrating problem if not taken care of immediately. 

But the thing is, this issue is seemingly not common because after the iOS 13.2 update, what most of the users were complaining about was that many of the apps in the background are killed by the system. Nonetheless, it’s a problem that needs to be addressed, although it could be just a minor one. 

In this post, I will walk you through in troubleshooting your Apple iPhone 11 that keeps losing signal. We will look into all possibilities as to why this issue occurs and we’ll rule them out one after another until it becomes clearer to us what the issue really is all about. That way we can formulate a solution to fix this problem. Continue reading this post as you may find it helpful one way or the other. 

Before anything else, if you are looking for a solution to a different problem, then drop in on our iPhone 11 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar to yours and feel free to use our workarounds and solutions. 

What to do if your iPhone 11 keeps losing signal

Network-related issues can be fixed by doing one or a couple of procedures provided that your device does not have any signs of physical or liquid damage. That said, here’s what I suggest you do about this issue: 

First solution: Perform the Forced Restart

If this is the first time that you encountered this problem, then it’s probably just due to a pretty minor system glitch. You must begin your troubleshooting by doing the forced restart. It’s a simulated battery removal that refreshes your device’s memory and reload its apps and services. Here’s how it’s done: 

  1. Quickly press and release the Volume Up button, and then the Volume Down button.
  2. The moment you release the volume down button, press and hold the Side or Power key for 15 seconds or until the Apple logo shows on the screen. 

Once your iPhone has successfully rebooted, continue using it as you normally do to know if it still keeps losing signal. If it still does, then move on to the next solution. 

ALSO READ: How to fix an Apple iPhone 11 that won’t turn on

Second solution: Reset the network settings of your iPhone 11

Most of the time, if a network issue occurs without apparent reason or cause, some of the network services in your phone may have crashed or stopped working. You need to refresh those services by simply resetting all the network settings. Don’t worry, this procedure won’t delete any of your files and data. Here’s how it’s done: 

  1. From the Home screen, tap Settings. 
  2. Tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Touch Reset Network Settings. 
  5. If prompted, enter your security lock. 
  6. Tap Reset Network Settings at the bottom of the screen. 

Your iPhone will reboot after this, once it has finished rebooting, try to see if the problem is fixed. If your device still keeps losing signal after this, then try the next solution. 

ALSO READ: How to fix iPhone that’s stuck on black or blank screen after iOS 13 update

Third solution: Factory reset your iPhone that keeps losing signal

At this point, a factory reset would be necessary. This will rule out the possibility that this is just one of those firmware issues that affected some services. This is also your last resort and if your iPhone still keeps losing signal after this, then you should have it checked. 

But prior to the reset, make sure to backup your important files and data so that you won’t lose any of your files. After the backup, follow these steps to reset your iPhone: 

  1. From the Home screen, tap Settings. 
  2. Find and tap General. 
  3. Scroll down to the bottom of the screen, and then touch Reset. 
  4. Tap Erase All Contents and Settings. 
  5. Tap Erase Now. 
  6. If prompted, enter your security lock. 
  7. Tap Erase iPhone at the bottom of the screen.  
  8. Tap Erase iPhone again to proceed.  
  9. Now enter your Apple ID password, and then tap Erase to proceed with the reset. 
  10. Wait until your iPhone has finished the reset, and then set it up as a new device. 

After doing the reset, try to see if your iPhone 11 still keeps losing signal because if it does, then you should set up an appointment at the Genius Bar so that an Apple tech can check the device for you. 

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