When a popular application like Snapchat keeps crashing on a high end device like your new Apple iPhone 11, it’s almost expected that the problem is with the app only. It means that you should be able to fix it easily and make the app work perfectly again. However, there’s also a possibility that it’s just a result of a firmware problem and there could be other apps that also crash.
But the thing is that this problem can be pretty annoying as you would only be able to know about the problem when you’re about to use the app. So, if you badly need to take some snaps, you can because the app just won’t let you. In fact, you may not be able to open the app at all. But don’t worry, this kind of problem is not really that serious.
In this post, I will walk you through in troubleshooting your iPhone 11 Snapchat app that keeps crashing. We will try to look into all possibilities and rule them out one by one. But actually, I think you really have to do one or a couple of procedures to make Snapchat work perfectly. If you’re an owner of this phone and are currently being bugged by a similar issue, continue reading this post as you may find it helpful.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone 11 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing Snapchat that keeps crashing on Apple iPhone 11
There are three procedures below but you may only need to do the first two as the last solution is intended to prevent any occurrence of this problem again. But of course, if the first two procedures failed to fix the problem, then the third one will surely fix it. Here’s what you need to do:
First solution: Quit Snapchat and re-open it
Most of the time, app crashes can be fixed by simply closing it and re-opening it. That’s that most basic yet effective solution to this problem.
As you know, applications aren’t really closed when you swipe up from the bottom of the screen to go back to the Home screen. They’re being ‘minimized’ so that all the data you’ve collected while you were using it will still be displayed. For instance, if you’re browsing a website or reading some contents online, then you have to reply to a text, switching from Safari to Messages won’t close the former. So when you switch back to using it, you’d still be reading the contents you’ve been reading.
Now, here’s what you need to do to rule out this possibility:
- Swipe up from the bottom of the screen and stop at the middle. This will show you the app previews.
- Now, swipe up on the Snapchat preview to close it. Do the same to other apps.
After doing this, try opening Snapchat and see if it still keeps crashing. If it does, then move on to the next solution.
RELEVANT POST: What to do if Facebook crashes on your Apple iPhone 11
Second solution: Uninstall Snapchat and reinstall it
Another possibility as to why third-party apps crash more often after an update is that their old versions may no longer be compatible with the new iOS. Developers often roll out updates to patch things up with their apps. That’s why updating an app may be able to fix this problem. However, the best way to address this is to remove the app from your phone completely to also remove its associations with the firmware and other apps. After which, download a fresh copy from the App Store so that you can rest assured you’re using the updated version. Here’s how you do those things:
- Go to the screen where the Snapchat icon is located.
- tap and hold on its icon until the icons start jiggling. Do not release your hold even if options show halfway through.
- Tap the X on the Snapchat icon.
- Tap Delete to confirm the deletion of the app.
- Once the app is successfully uninstalled, tap Done.
- Go back to the home screen.
- Launch the App store.
- Search for Snapchat, and then tap the Install icon.
- Wait for the app to be successfully installed on your iPhone.
- When the installation is finished, tap Open to launch it.
More often than not, this problem can be fixed by either of these procedures. However, if the problem continues after this or if the issue occurs every now and then, a reset will be necessary to fix this issue completely.
Third solution: Factory reset your iPhone 11 with Snapchat that keeps crashing
A reset will fix any app-related issues including this one. However, before you reset your device, make sure to create a copy of your important files and data as they will be deleted and you may not be able to retrieve them after the reset.
Once the backup is finished, follow these steps to reset your iPhone 11 with Snapchat that keeps crashing…
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed.
- Now enter your Apple ID password, and then tap Erase to proceed with the reset.
- Wait until your iPhone has finished the reset, and then set it up as a new device.
I hope that we’ve been able to help you fix your iPhone 11 with Snapchat app that keeps crashing. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
Connect with us
We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.