Some owners reported that their iPhone 11 started to have ghost touch after the iOS 13.5 update. There are users who said their problem is that when the screen is unlocked, it will move or its own as if someone is touching it. There are also owners who complained that the ghost touch randomly launches an app, which is apparently annoying.
Most of the time, this problem isn’t serious provided that the device does not have any signs of physical and liquid damage. So assuming that it started shortly after the iOS 13.5 update, then continue reading as this post may be able to help you.
iPhone 11 Started To Have Ghost Touch
Time Needed : 9 minutes
First off, make sure that the screen is clean. You can wipe it off with a dry tissue just make sure there are no smudges. If that doesn’t help, then here’s what you need to do:
- Perform the Forced Restart
The first thing you should do if you’re dealing with the ghost touch issue is to force restart your device. This will refresh the memory and reload all services. Needless to say, it brings your iPhone back to its normal operation. Here’s how it is done:
1. Quickly press and release the volume up, then do the same to the volume down.
2. Immediately after releasing the volume down button, press and hold the side key for 10 seconds. This will trigger the iPhone to shut down and power back on.
3. When the Apple logo shows, release the side key and wait until the device finishes the reboot.
After this, try to see if the ghost touches still occur.
- Reset all the settings on your iPhone
If the forced restart failed to fix the problem, the next thing you have to do is to reset all the settings. This is to rule out the possibility that the ghost touches is caused by some inappropriate settings on your device. Here’s how it’s done:
1. From the Home screen, tap Settings.
2. Find and tap General.
3. Scroll down to the bottom of the screen, and then touch Reset.
4. Touch Reset All Settings.
5. If prompted, enter your security lock.
6. Tap Reset All Settings at the bottom of the screen, and then tap Reset All Settings again to confirm.
Your iPhone will reboot after this, once it has finished rebooting, try to see if the problem is fixed.
Most of the time, these are the only procedures you need to do to get rid of the ghost touches.
- iOS 13.5
- iPhone 11
However, after doing the first two solutions and your iPhone still has the ghost touches, then it’s time that you reset it. A factory reset will be able to fix this. However, make sure to backup your important files. When ready, follow these steps to reset your device:
- From the Home screen, tap Settings.
- Find and tap General.
- Scroll down to the bottom of the screen, and then touch Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase iPhone at the bottom of the screen.
- Tap Erase iPhone again to proceed with the reset.
- Enter your Apple ID password, and then touch Erase to proceed with the reset.
After the reset, set up your iPhone as a new device and don’t install anything yet. If the ghost touches still occur, then it’s a possible hardware issue. With that, you need to set up an appointment at the Genius Bar, or bring the iPad to a reliable technician.
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