Problem on random app crashes are usually attributed to minor in-app glitches and software-related errors on the device. If the problem transpires on network-related devices, Internet connectivity issues are more likely to blame. Generally, the underlying cause is on the software which means it can be resolved at home by performing some necessary workarounds. Lined up below are potential solutions to a similar issue on the YouTube app that keeps crashing or not working properly on an iPhone XS. Read on to learn how to deal with this problem whenever you bump into it in the future.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.
Troubleshooting iPhone XS with Youtube app that keeps crashing
Before troubleshooting, check your Internet connection and make sure that your iPhone has a stable Internet access. Otherwise, you will need to deal with Internet problems first for you to use online apps and services without bumping into some troubles. If the Internet is working perfectly fine but YouTube does not, then you can move on and start ruling out software-related culprits.
First solution: Quit YouTube and other background apps then restart your iPhone XS.
Corrupted app becomes unstable and eventually may no longer be able to work as intended. Oftentimes, apps could become rogue and erratic when they are left running in the background for quite some time already or while installing software updates. If this happens, there’s a tendency for other system functions to become adversely affected. To clear this out, start by clearing all background apps including YouTube on your iPhone XS using these steps:
- On your Home screen, swipe up from the bottom and then slightly pause until the previews of all background apps appear.
- Swipe up on each app preview including YouTube until all of them are closed.
After clearing all the background apps, reboot (soft reset) your iPhone to clear out random software glitches and refresh your phone’s internal memory. Here’s how it’s done:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release both buttons once the Slide to Power off command appears.
- Drag the power off slider to turn off your iPhone.
- Wait for 30 seconds then press and hold the Side/Power button again until the Apple logo appears.
Wait for your iPhone to completely boot up then open YouTube app and see if the crashing issue has been corrected by this method. If not, try the next option.
Second solution: Install all pending apps updates including YouTube app.
App-related issues are most likely to be fixed by installing the updates. These updates also provide fix patches and system enhancements that are programmed to eliminate random bugs and glitches that might have been halting certain app from functioning properly. If you wish to try this tweak, simply follow these steps:
- From your Home screen, tap the App Store icon.
- Scroll down to and then tap the Updates icon located at the bottom right of the screen. Doing so will prompt you with a list of apps with pending updates.
- Search for YouTube app and then tap the Update button next to the app’s name.
- Otherwise, tap Update All button if multiple apps updates are available. This will install all the pending apps updates at once.
Right after installing all the pending apps, restart your iPhone XS to make sure that the recent changes will be applied properly including YouTube app update. Then launch the YouTube app when your phone has booted up completely to see if you are able to play videos without any problems.
Third solution: Reset all settings on your iPhone XS.
Network-related information on your phone settings that are incorrectly configured can also affect online apps and services like YouTube app. If the crashing symptoms started right after you modified network settings on your phone, then reverting those changes will likely solve the problem too. But if it’s not possible for you to remember which options and values need to be modified, you can resort to an iOS reset called reset all settings on your iPhone XS. Just follow these steps whenever you’re ready:
- From the Home screen, open the Settings app.
- Select General.
- Scroll down to and tap on Reset.
- Select Reset all settings from the given options to delete all customized settings and restore the original values on our iPhone settings. Thus, a backup won’t be necessary as any saved files on your phone’s memory will remain intact after the reset.
- Enter your device passcode when prompted to continue.
- Then tap Reset all settings again to confirm the reset.
Your phone should reboot by itself after the reset and then loads up the original or default settings and values. To reconnect to the Internet, you need to set up your Wi-Fi network like the first time you did. Once you’re iPhone is connected, try to launch YouTube app and see if it is already working stable.
Fourth solution: Uninstall then reinstall the YouTube app on your iPhone XS.
If the YouTube app becomes unstable or unresponsive at all, it might have been inflicted by complex software glitches or the app has been totally corrupted and dysfunctional. In that case, deleting the corrupted app and installing the latest version of YouTube app for your iPhone is recommended. This is what you should do then:
- From the Home screen, tap and hold any apps icon for a few seconds.
- Tap the X icon on the YouTube icon when the icons start jiggling. Doing so will uninstall the YouTube app from your phone.
- Then tap Delete to confirm the deletion of the app.
- Reboot (soft reset) your iPhone once the YouTube app has been uninstalled completely. Then launch App Store to search for and download YouTube app’s latest version.
- Follow the onscreen instructions to complete the installation process, and then reboot your iPhone once again.
Then launch the newly installed YouTube app to make sure that the crashing problem has been fixed by the process.
Fifth solution: Restore your iPhone XS to its factory default settings.
If the YouTube app still crashes even after reinstalling it, then you’re most likely dealing with more complex system errors not only within YouTube app but also on the iPhone system. This is when performing a master reset or iOS restore are recommended. You can carry out a factory reset first to erase everything from your iPhone and then restore its factory defaults. But before you begin, back up all your important data to iTunes or iCloud so you can still recover them later. Then, you can proceed and follow these steps to perform a factory reset through your phone’s settings menu whenever you’re ready:
- From the Home screen, go to Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select Erase all content and settings from the given options.
- Enter your device passcode when asked to continue.
- Then tap the option to confirm the factory/master reset.
When the factory reset is done, your iPhone should reboot automatically. Then follow the onscreen instructions to set up your iPhone as new again.
Alternatively, you can also initiate a full system reset using iTunes on a computer. This option is suitable if your iPhone becomes unresponsive as YouTube app crashes. To get started, you need to secure a Windows or Mac computer that runs on a compatible operating system as tat with your phone, and has the latest version of iTunes app installed. If you are set to start the reset in iTunes, then simply follow these steps:
- Using the provided USB or Lightning cable, connect your iPhone XS to the computer.
- Then open iTunes app on your computer.
- When iTunes recognizes your iPhone, click on the iPhone icon on the left side of iTunes menu.
- Click on the Restore button. You can select Back Up to backup important files from your iPhone device to the computer drive.
- Click the Restore button to confirm, if prompted with iTunes to Restore the iPhone and wipe all data and settings from the device.
- Doing so will command iTunes to erase, download and restore the software for your iPhone XS. Then choose Set Up as a New Phone to load factory settings. Follow the initial setup wizard to complete the process.
Be sure not to disconnect your iPhone from the computer until the reset process is complete so as to avoid possible system data corruption.
Is your iPhone XS YouTube app still crashing or not working properly?
The problem you’re dealing with could be an isolated problem with the YouTube app or YouTube URL (resources) that you’re trying to access. In other words, there is no problem with your iPhone XS at all. With that said, you can escalate the problem to Google-YouTube support for further assistance in performing more advanced in-app troubleshooting procedures. Just let them know exactly on how the problem on YouTube app crashes instigated on your device. If you see any warning prompts or error codes, be sure to relay that information to the support people because that will serve as additional clues in determining the actual cause and finding ultimate solutions.
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