This post highlights potential solutions to no sound problem on an iPhone XS. Feel free to refer to this troubleshooting guide if ever you don’t hear your iPhone sound for alerts, incoming calls and sound-enabled apps.
Sound problems in iOS devices are usually attributed to a damaged audio component. But there are also some cases where software errors are the main triggers. Software-related audio problems are usually transpiring in new iOS devices and the common culprits are bad apps, misconfigured settings and sometimes, iOS bugs. And performing the following procedures will eliminate each of the possible triggers. Don’t forget to test your iPhone’s audio functions after performing each procedure so that you’ll know when to stop troubleshooting. You can use any sound-enabled apps or place a test call to your iPhone XS using a different phone and see if the sound for incoming call alert is audible.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our iPhone XS Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Troubleshooting iPhone XS that has no sound
Before performing the following solutions, press the Volume Up control on the side of your iPhone several times to ensure that the volume level is set to a higher, if not the highest level. Also don’t forget to check the ringer switch on the upper left side of your iPhone and make sure that it isn’t set to mute. If you see an orange bar, then that’s an indication that the phone is set to mute or silenced. In that case, you need to flip the switch up to switch it back to ring mode. The orange bar will then disappear.
If that doesn’t solve the problem, then you may proceed and try these methods to rule out software-related attributes that might have ruined the phone’s audio functions.
First solution: Soft reset your iPhone XS.
If your iPhone doesn’t produce sounds when receiving calls and texts, or to any of your apps even if it isn’t muted, random software glitches are usually transpiring. Your iPhone’s audio feature must have been flawed and likely needs a refresh. Thus the very first potential solution to try is a soft reset, or system restart on your iPhone XS. If you haven’t already, then follow these steps to soft reset your iPhone XS:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- When the Slide to Power off command appears, release both buttons.
- Then drag the power off slider to the right to turn off your iPhone.
- After at least 30 seconds, press and hold the Side/Power button again until the Apple logo appears.
After the soft reset, cached files and corrupted temporary audio data are deleted and your iPhone’s internal memory is refreshed. At this point, you can test your iPhone’s audio functions using any of the aforementioned methods to find out if the problem is fixed. In the event that the symptoms persist after performing the soft reset, move to the next solution.
Second solution: Disable DND (Do Not Disturb) feature on your iPhone XS.
DND (Do Not Disturb) feature is an iOS function that prevents any notification sound alerts and mutes your iPhone with some exceptions. If this feature is enabled, it could be the main reason why you aren’t hearing any sound coming out from your iPhone for incoming calls and messages alerts. To make sure that this isn’t the underlying cause, check your phone’s settings and disable DND feature when needed. Here is how:
- From your Home screen, go to Settings.
- Select Do Not Disturb.
- If Do Not Disturb is enabled, tap the switch to disable the feature.
Alternatively, you can access the DND shortcut icon from the Control Center. To do this, simply launch the Control Center on your iPhone to access and manage shortcut icons and settings. From the Control Center, search for the crescent moon-like icon or DND icon. If the icon is highlighted, it means that the feature is currently enabled and thus, you need to toggle the icon to turn the Do Not Disturb feature off.
Reboot (soft reset) your iPhone after applying the necessary changes. Then check the audio functions to see if the issue has been corrected.
Third solution: Manage the Ringer and Alerts settings
If the physical Volume Up control is already on its maximum level yet some of your apps are still having audio problems, adjustments on both the hardware and software volume controls may be necessary. The software volume control can be modified or adjusted through the settings menu of your iPhone. Here’s how to get there:
- From the Home screen, go to Settings.
- Scroll down to and tap on Sounds & Haptics menu.
- Drag the Ringer and Alerts slider to the right to increase your phone’s volume level.
Open an app that has sound functions and then check if the audio function is now restored. If you still don’t hear any sound coming from your iPhone, then it’s time to move on and rule out other factors.
Fourth solution: Disable the Bluetooth feature
A phone which is currently paired to a Bluetooth-enabled device does not make any sound as its audio outputs are bypassed through the connected device. In short, the sound played from your iPhone will be heard on its paired Bluetooth device. If this is the case, then you need to disable Bluetooth feature or forget all saved Bluetooth connections from your iPhone’s Bluetooth directory. To disable Bluetooth on your iPhone XS, just follow these steps:
- Go to Settings from your Home screen.
- Scroll down to and tap Bluetooth.
- Tap the Bluetooth switch to disable the feature.
If you see any other saved Bluetooth devices from your iPhone’s Bluetooth directory, follow these steps to forget/delete these connections to prevent your device from automatically connecting to any of them when turned on. Here’s how to forget Bluetooth devices from your iPhone XS:
- From the Home screen, go to Settings.
- Tap the Bluetooth menu and enable the Bluetooth switch to view the list of Bluetooth connections or paired devices.
- Tap the information “i” icon next to the name of a paired Bluetooth device.
- Then tap Forget this Device option to confirm that you want to delete the selected Bluetooth device.
- Follow the same steps to forget the rest of other saved Bluetooth connections/devices from your iPhone XS.
After making all the necessary changes, restart (soft reset) your iPhone XS. Then open any sound-enabled app to see if the audio functions are back.
Fifth solution: Reset all settings on your iPhone XS.
Customizing your phone’s settings to your preferred setup is indeed cool, but might as well can cause you some trouble if something is misconfigured. If the audio problem started after you made such changes to your device settings, then it you may have to consider wiping all customized settings and restore the default values and options. Doing so eliminates any errors tied to invalid or incorrect configurations on your iPhone. Here’s how to get this done:
- From the Home screen, select Settings.
- Then tap General.
- Scroll down to and tap on Reset.
- Select the Reset all settings option.
- Enter your device passcode if prompted to continue.
- Then tap the Reset all settings option again to confirm the reset.
No saved data from your iPhone storage will be deleted in the process so there’s no need to back up files beforehand. All it deletes are customized settings and options as they will be restored to their original values.
Your iPhone will restart by itself after the reset. Once it is back on, proceed to enable the features that you will be using again like Wi-Fi or cellular data. Audio settings and values are also restored to default so take a quick look on the volume level through your phone’s sound settings or simply press the Volume Up control on the side of your iPhone if there’s a need to increase volume level.
Still hearing no sound from your iPhone XS?
At this point, hardware issues are the next thing to rule out. Performing the above procedures are usually suffice to get rid of common software attributes that can cause conflicts to audio functions but since the symptom continues, there must be something else that’s halting the sound from playing on your iPhone XS. For other options and more advanced solutions, you may opt to escalate the problem to Apple Support instead.
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