Gmail is one of the most trusted email platforms for both Android and iOS devices. The fact that it supported and maintained by the Internet giant, Gmail users expect smooth and hassle-free email processing experience. Nonetheless, being backed by a giant entity isn’t a guarantee that the app would become totally problem-free. Like any other apps, Gmail app also has its own fair share of random glitches and downtimes. One of the common issues concerning Gmail app on iOS devices like the iPhone XS is on unexpected crashes. This is when the Gmail app would suddenly stop working and then crashes.
If by any chance you’re here because you are facing the same dilemma with the Gmail app on your iPhone XS, then this post is for you. Read on to learn what to do if Gmail app has stopped working or won’t load up on your iPhone XS.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our iPhone XS Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting iPhone XS with Gmail app that keeps crashing
Before troubleshooting, check your Internet connection. Network-based apps like Gmail require a stable Internet access for them to be able to work as they should. If the Internet connection is intermittent or not stable, then there’s a tendency for online apps like Gmail to stop or fail to work as intended. To check your Internet connection, open a browser app then navigate through different websites and pages. If all websites are loading properly, then your Internet connection isn’t the problem. To rule out other possible triggers, you can troubleshoot your iPhone software using any of the following methods.
First solution: Restart (soft reset) your iPhone XS.
When an app starts to act up or suddenly stops working, it is a possible indication of something wrong going on your device. It could be due to the presence of some errant files including corrupted cached files that trigger occurrence of random glitches on your iPhone system. And the simplest yet very effective way to rectify such problems is to restart (soft reset) your device. If you haven’t already, then follow these steps to restart and refresh your iPhone system and fix any associated problems it might have inflicted to the Gmail application:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release both buttons when the Slide to Power off command appears.
- Then drag the power off slider to the right to completely turn off your iPhone.
- Leave it off for about 30 seconds then press and hold the Side/Power button again until the Apple logo appears.
Once your phone has finished booting up, launch your Gmail app to check if it is already working and running properly again.
In the case where the screen of your iPhone becomes unresponsive when the Gmail app crashed or stopped working, performing a forced restart would be necessary. This method provides the same positive output as that with a soft reset but the difference is how it’s carried out. To force restart an iPhone XS, simply follow these steps:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Lastly, press and hold the Side/Power button until the Apple logo appears.
Re-launch the Gmail app once your iPhone is finished booting up and then see if the problem is fixed. If the app continues to crash or stop working, rule out other culprits using the next workarounds.
Second solution: Close the Gmail app and the rest of the background apps.
One of the reasons why a certain app becomes rogue and unstable is because it was left running in the background for so long and eventually crashed. If this happens, that particular app would no longer be able to function properly unless it’s restarted. This is when clearing all background apps on your iPhone XS is recommended. Just refer to these steps whenever you’re all set to give it a try:
- On your Home screen, swipe your finger up and then pause.
- Swipe right or left to search for the Gmail app preview.
- Then swipe up the app’s preview to close it.
Follow the same steps to close out any other background apps to prevent them from causing conflict to Gmail. After clearing all background apps, reboot your iPhone one more time to clear and refresh its memory cache.
Third solution: Reset network settings on your iPhone XS.
Any invalid or misconfigured network values on your phone settings may also interfere with the network system and relevant services. If the Gmail app problem occurs after modifying your phone’s network settings, then reverting the previous settings will likely solve the problem. To see if this method will work some wonders, continue with these steps to reset network settings on your iPhone XS. This reset does not affect any saved information on the iPhone storage so creating backups won’t be necessary. You can start whenever you’re ready:
- From the Home screen, go to Settings.
- Select General.
- Scroll down to and tap on Reset.
- Then select the Reset Network Settings option.
- Enter your device passcode when prompted to continue.
- Then tap Reset Network Settings option again to confirm the reset.
Your phone will reboot automatically after the reset and loads the default network settings options. Then proceed to re-enable your Wi-Fi and connect to the wireless network available. Once your iPhone has re-established its connection, launch the Gmail app and see if it’s able to load properly. If not, then continue troubleshooting your phone software.
Fourth solution: Verify if IMAP is enabled on your Gmail (webmail) account.
IMAP (Internet Message Access Protocol) plays a vital role when it comes to fetching emails on an iOS device or computer. Note that you won’t be able to receive any emails from the server if this option is disabled on your Gmail account settings. To make sure that this isn’t the underlying cause of the problem, try to access your Gmail account through the webmail and see if the IMAP feature is enabled. Just refer to these steps:
- Access your email account on the Gmail website on your computer.
- Enter your correct email address (Gmail account) and password. However, if you are trying to access your Gmail account using your iPhone, you will be prompted with a message to download the app. Just select the option Go to the mobile Gmail site to continue.
- Once you are logged into your email account, scroll down to and find the link next to View Gmail In: and then select Desktop.
- Tap on Settings and then select the option Forwarding and POP/IMAP. If the feature is not yet enabled, tap the radio button to turn it on.
Restart (soft reset) your iPhone XS after updating your Gmail account settings through webmail. Then launch the Gmail app again to check if the problem has been rectified.
Fifth solution: Delete the Gmail app from your iPhone XS then reinstall it.
If none of the given method is able to resolve the Gmail app problem, it is possible that the application has been totally corrupted and no longer functional. In this case, the only way to get Gmail app to work on your iPhone XS again is to delete the corrupted version and then install the latest version of the app from the App Store. Just follow these steps to delete the Gmail app from your iPhone XS straight from the Home screen:
- From the App screen, tap and hold the Gmail app until it starts to jiggle.
- On top of the Gmail app preview, tap the X icon.
- Then tap Delete to confirm the app deletion.
Another way to remove the Gmail app from your iPhone is through settings menu.
- To delete Gmail app from your iPhone storage, navigate to Settings-> General-> iPhone Storage menu and then select the Gmail app. Tap Delete app to confirm the deletion of the Gmail app.
Once you have successfully deleted the app, restart (soft reset) your iPhone XS. Then proceed to these steps to download and install the latest version of Gmail app for your iPhone on the App Store:
- Tap to open the App Store from the Home screen.
- Search for the latest version of Gmail app for iOS.
- Tap the Cloud-like icon or Get button to download the application.
- Then follow the onscreen instructions to download and install the app on your iPhone device.
After you have successfully re-installed the Gmail app, reboot your phone one more time to refresh its memory and operating system. A reboot also ensures that all recent software changes are saved and properly implemented. After the phone boots up, launch the recently installed Gmail app and see if the problem is gone.
Seek more help
If your iPhone XS Gmail app still crashes or stops working, then you should now consider reporting the issue to Google-Gmail Support for further recommendations and more advanced solutions. There might be some complex errors that caused Gmail services to stop working on your iPhone XS and that require tougher solutions. It is also possible that the Gmail server is currently unavailable or experiencing technical problems. In that case, there’s not much can be done on your end but to wait until the problem is fixed and Google’s email service to get back up and running properly again.
If Gmail app is working perfectly fine on your other devices except on your iPhone XS, then it’s more likely an isolated problem to your iOS device. In that case, you can try performing more advanced solutions to rule out complex system errors that might have caused conflicts to Gmail. Among the last option and possible solutions you can try on would be a master reset and iOS restore.
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