Mobile data is the default method of your Google Pixel 3 to connect to the internet. Out of the box, cellular data is already enabled and all you need to do is add credits to your SIM card or account to be able to actually connect to the internet. However, there are times when this feature won’t work leaving your phone unable to browse the web.
Most of the time this problem is minor but there’s always a possibility that it’s a hardware problem affecting your phone’s radio functions. You need to troubleshoot your phone to be able to know what the issue really is. So, in this post, I will guide you on how to troubleshoot your Pixel 3 to fix mobile data that’s not working.
Before we proceed, if you have another issue with your phone, visit our Pixel 3 Help Guides for we have already solved some of the most common problem with this device. Odds are that we have already published articles that could help you fix your problems so take time to browse the page and look for similar issues.
Now, going back to our troubleshooting, here are the things you can do on your Google Pixel 3 with mobile data that’s not working…
- Perform the forced reboot procedure
- Toggle mobile data off and on
- Make sure your have enough credits
- Check the APN Settings
- Perform the Master Reset
- Call tech support
The first thing you need to do when dealing with this problem is the forced restart which will refresh your phone’s memory as well as reload all its apps and services. Most of the time it’s enough to fix problems like this especially if they’re caused by some glitches in the system or some services. For the Pixel 3, you just have to press and hold the power key for 30 seconds or more. It will restart like it normally does but after that, its memory is refreshed and that could be the end of the problem.
If the forced reboot cannot fix the issue, then try toggling the mobile data switch off and back on again. This refreshes the connection of your phone to the network. Since this kind of issue is actually minor, doing this procedure has a higher chance of fixing it. Disable mobile data for a minute or two before turning it back on and then try to browse the web to verify if the problem is fixed. If not, move on to the next procedure.
Make sure your have enough credits to connect to the internet using mobile data. As we all know mobile data usage is far more expensive than when you’re on a Wifi network so it goes without saying that if you have unsettled bills or you don’t have enough credits on your prepaid plan, you can never connect to the Internet using this method. You also have to make sure you haven’t used up your monthly data allowance.
The Access Point Name (APN) Settings in your phone is very important as it allows your phone to be able to connect to your provider’s network. All settings must be correct and while APN updates nowadays are done automatically, there are still times when you have to manually configure it. If you don’t know the correct APN settings for your phone and if it’s provided by your carrier as part of your plan, then you just have to do the next procedure to bring everything back to factory defaults.
Perform the master reset if there are things you don’t understand about your phone especially if you don’t know or you can’t confirm if the APN in your device is correct or not. Phones that are provided by your carrier as part of your plan are configured to work seamlessly with the network. They bear those APN Settings out of the box so resetting the device will bring the default settings back and it might just make mobile data work on your device. But make sure to backup your important files and data before the reset as they will be deleted during the process.
After the reset and the phone still can’t connect to the internet using mobile data, then call tech support to ask for help. Or you may bring the phone back to the store so that your carrier or provider can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!