Mobile internet not working issue on a Samsung Galaxy Note 8 can be due to poor cellular network coverage. And to fix this issue, you should see to it that you are within your network coverage. If the phone has a stable signal but still unable to connect to the internet, read this post for more troubleshooting options.
Troubleshooting Mobile Internet not Working Samsung Galaxy Note 8
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Solution
If your mobile internet isn’t working on your Samsung Galaxy Note 8, then you can try the following steps to fix problems with your mobile internet:
- Power off your device completely, then power it back on.
- Make sure you have a network connection (if you have No Service click here).
- Go to Settings > Connections > Data usage and make sure mobile data is checked ☑ and there is no data limit blocking you.
- Once you’ve verified your data is on, go to Settings > Connections > Mobile networks.
- Tap on Access Point Names.
- In this window make sure you have your APN settings configured for your Carrier (you will see your network name). If you don’t see your network name and can’t discern any APN settings, you might have to configure them manually. To do so you can check if they are available here for your Carrier or a simple google search for your Carrier’s APN settings should yield the proper result.
- If you still can’t access mobile internet from your Samsung Galaxy Note 8, contact your network provider and see if you can confirm your APN settings with them, or have them reset your network connection.
If your mobile internet remains down or not working after exhausting all the troubleshooting methods provided above, we recommend you contacting your internet service provider. There might be an ongoing outage in the area affecting your mobile data service.
I hope that we’ve been able to help you fix the mobile internet problem with your device. We would appreciate it if you help us spread the word so please share this post if you found it helpful.
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