The Samsung Galaxy S10 Plus Black Screen of Death (BSoD) issue may seem like a very serious problem with the hardware but the fact is that it’s actually just a minor issue with the firmware. That is if the phone doesn’t have any signs of physical and/or liquid damage. Needless to say, you may not need a technician to help you fix this problem but everything depends on how serious it is.
In this post, I will guide you in troubleshooting your new Galaxy S10 Plus with a black and unresponsive screen. We have encountered this issue several times with the Galaxy S9 and Note 9 so we already know a thing or two that could help you make your phone respond again. So, continue reading as this article may be able to help you, somehow.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Fixing Galaxy S10 Plus black screen of death issue
Your phone is still new and still has a warranty. We don’t need to do the complicated troubleshooting procedures for it. All we need to do is rule out the possibility that it’s just a minor issue with the firmware and after that if the problem isn’t fixed, then you need to bring it back to the store so that a technician will fix it for you. However, based on our experience, the following are the most effective solutions for this problem…
First solution: Force reboot your Galaxy S10 Plus
The forced reboot is a simulated battery removal procedure that is often used on phones with non-removable batteries. It will refresh the phone’s memory and reload all apps and services as long as it’s done properly. And for devices whose firmware crashed, it’s also the most effective solution to make them respond again.
To do this, press and hold the volume down button and power key for 10 seconds or more. Your phone will reboot like it normally does but its memory will be refreshed and its apps and services reloaded. However, if it’s still not responding, try doing the procedure a couple more times to make sure you’re doing it correctly. After that and the phone is still stuck on the black screen, then try this:
- Press and hold the volume down button first and don’t release it yet.
- While holding down the volume down button, press and hold the power key as well.
- Keep both keys held down together for 10 seconds or more.
If your Galaxy S10 Plus is still not responding after doing this procedure, then move on to the next.
Second solution: Charge phone and force restart again
As long as this problem isn’t due to a hardware issue, then you can always fix it with a forced reboot but there’s a chance that such issue may have been caused by a drained battery. When the battery becomes low, some apps, services and hardware components are turned off to conserve battery. If you allow the phone to completely drain its battery, there’s a chance the firmware will crash. As a result, you’ll be dealing with a couple of very minor issues that both result to an unresponsive device.
Here’s what you need to do to address this possibility:
- Plug the charger to a working outlet. It’s best to use the original charger.
- Using the original cable, connect the phone to its charger.
- Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so.
- After such time, press and hold the volume down and power keys simultaneously for 10 seconds or more while the device is still connected to the charger.
If the phone boots up, then problem solved and you don’t have to worry too much about it as it wasn’t a complicated issue. But then again, there’s no guarantee that the same issue won’t happen again in the future. At least now, you know what to do and if it keeps happening, you may as well reset the phone to bring it back to its factory settings. Make sure to backup all your files and data first and then follow these steps:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
On the other hand, if your Galaxy S10 Plus is still stuck on the black screen, then you will have to bring it back to the store so that a technician can check it for you. At this point, it’s very much possible that the problem is with the hardware.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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