What to do if your Samsung Galaxy S10 is unresponsive or frozen

If your new Samsung Galaxy S10 is unresponsive or frozen for some reason, it could be due to a firmware crash or an issue caused by an app. Most of the time this problem will start out as a lag and then progresses into a freeze or random reboot until one day, while you’re using your phone, it just freezes on a certain screen and would no longer respond no matter what you do. Some may be stuck on a black screen which may seem like the phone has turned off and would no longer power on while others may be stuck on an app they use.

In this post, I will walk you through in troubleshooting your Galaxy S10 that is unresponsive or frozen. I will share with you the most effective solution to make your unresponsive device respond again and then we’ll proceed on troubleshooting the device to determine the cause of the problem so that we can fix it. If you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.

Before anything else, if you are looking for a solution to a different problem, then drop in on our Galaxy S10 Help Guides page for we have already solved some of the most common problems with this device. Try to find issues that are similar with yours and feel free to use our workarounds and solutions.

Fixing Galaxy S10 that’s unresponsive or frozen

We have actually encountered this problem in the past a few times so we already know what to do or how to make your phone respond again. Don’t worry, most of the time it’s just a firmware issue unless there are signs of physical damage. Needless to say, you can fix it on your own without having to go to a shop and have a technician check it for you. With that being said, here are the things you need to do…

First solution: Forced Reboot your phone

If your phone got stuck or frozen on any screen, the first thing you must do is make it respond again and this is the best solution, so far. A forced reboot is a simulated battery removal which forces your phone to turn off and power back on. It will also refresh its memory as well as reload all its apps and services. Here’s how it’s done…

  1. Press and hold the volume down button and don’t release it.
  2. While holding down the volume button, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or even more.

Your device will reboot after this and get out from being unresponsive or frozen. If you don’t want to troubleshoot the problem, you may continue using your phone and just do this very same procedure if the same problem happens. However, if you have time and you want to fix the issue so that your phone would no longer become unresponsive or frozen, then move on to the next procedure.

ALSO READ: Samsung Galaxy S10 keeps losing signal. Here’s how to fix it…

Second solution: Observe your phone in Safe mode

Depending on how frequent the problem occurs,  you may be able to isolate it immediately by going into Safe mode. This will temporarily disable all third-party applications so if the phone works perfectly fine while in this mode, then it means that the cause of the problem is a third-party application. You may continue your observation in normal mode and be mindful of the apps you use to know which of them is caused the phone to become unresponsive or frozen. If you already have an idea as to which of your apps is the culprit, then you may uninstall it or just reset. Here’s how to run your phone in safe mode:

  1. Press and hold the power key until options show on the screen.
  2. Tap and hold the Power off option until the icon changes into safe mode.
  3. Tap Safe mode to restart your phone.
  4. When the phone has booted up, you will see the text ‘Safe mode’ on the lower-left corner of the screen.

Third solution: Reset all settings

Another thing you can do to prevent your phone from becoming unresponsive or frozen is to reset it’s settings. It has a factory reset-like effects but none of your files and data will be deleted. All the settings in your device, however, will be brought back to default. It’s one of the most effective solutions against firmware issues. Here’s how it’s done:

  1. From the Home screen, swipe up on an empty spot to open the Apps tray.
  2. Tap Settings > General Management > Reset > Reset settings.
  3. Tap RESET SETTINGS.
  4. If you have set up a PIN, enter it.
  5. Tap RESET SETTINGS.
  6. The device will restart to perform the reset of settings.

ALSO READ: What to do if your Samsung Galaxy S10 can’t connect to WiFi

Fourth solution: Delete the system cache

It is also possible that the system cache itself got corrupted or are already obsolete. That could be the reason why your Galaxy S10 has become unresponsive or frozen on a certain screen. You also need to rule this possibility out by wiping the cache partition off of its contents. Here’s how it’s done on your S10:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your phone will continue to boot up into the recovery mode. Once you see the black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Fifth solution: Backup your files and reset your phone

This is the ultimate solution to any firmware-related issues. However, we are often hesitant to suggest this solution without first exhausting all possible solutions. If all else failed to fix the problem and your phone still becomes unresponsive or frozen from time to time, then you really have to do this procedure. However, make sure to create a backup of your important files and data as they will be deleted. After that, remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset. Once everything is in order, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10 logo shows, release all three keys.
  4. Your phone will continue to boot up into the recovery mode. Once you see the black screen with blue and yellow texts, proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10 that turned out to be unresponsive or frozen. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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