Is a persistent voicemail notification driving you up the wall? You’re not alone. Many Samsung Galaxy users have experienced this issue, where the voicemail notification remains even after all voicemails have been listened to or deleted. This can be incredibly frustrating, especially if you rely on your voicemail for important messages.
If you’re dealing with this annoying glitch, fret not. There are several proven fixes that can help you clear away the stuck voicemail notification and restore peace to your Samsung phone.
In this comprehensive guide, we’ll walk you through seven effective methods to resolve this issue. Whether you’re a tech-savvy user or a novice, we’ve got you covered.
Fix 1: Check Your Voicemail
Before delving into more complex solutions, it’s essential to rule out the possibility that you actually have unheard voicemails. Sometimes, the notification may persist due to a temporary sync issue between the phone and your voicemail service.
There are two main ways to check your voicemail on a Samsung Galaxy smartphone:
Method 1: Using the Phone App
- Open the Phone app on your Samsung Galaxy smartphone.
- Tap on the Voicemail tab at the bottom of the screen.
- If you have any unheard voicemails, a list of them will appear. Tap on a voicemail to listen to it.
- If you have no unheard voicemails, you will see a message that says “No new voicemails.”
Method 2: Using the Visual Voicemail App
- If you have Visual Voicemail enabled, you can also check your voicemail using the Visual Voicemail app. To open the Visual Voicemail app, swipe up from the bottom of the screen and tap on the Visual Voicemail icon.
- A list of your voicemails will appear. Tap on a voicemail to listen to it.
- You can also use the Visual Voicemail app to delete voicemails, forward voicemails, and manage your voicemail settings.
If there are unheard voicemails, listen to them or delete them. This should clear the stuck notification.
Here are some additional tips for checking your voicemail on a Samsung Galaxy smartphone:
- If you have a password for your voicemail, you will be prompted to enter it when you first check your voicemail.
- You can also check your voicemail by dialing your voicemail number from your phone. Your voicemail number is usually *86.
- You can change your voicemail greeting and settings by going to Settings > Voicemail.
Fix 2: Clear Cache and Data for Phone and Related System Apps
If the voicemail notification problem persists even after checking your voicemail, it’s time to clear the cache and data for the Phone app and related system apps. This can often resolve minor glitches and bugs that may be causing the issue.
To clear the cache and data for the Phone app, follow these steps:
- Open the Settings app on your Samsung phone.
- Tap on Apps.
- Scroll down and tap on Phone.
- Tap on Storage.
- Tap on Clear Cache and Clear Data.
Repeat the same process for the following system apps:
- Visual Voicemail
- Visual Voicemail Service
- Call Settings
- Messages
Fix 3: Update the Phone App
An outdated Phone app can also lead to persistent voicemail notifications. Ensure you’re running the latest version of the Phone app to eliminate this possibility.
There are two ways to update the Phone app on a Samsung Galaxy phone:
Method 1: Using the Google Play Store
- Open the Google Play Store app on your Samsung Galaxy phone.
- Tap on your profile picture in the top right corner of the screen.
- Select Manage apps & device.
- Tap on Updates available.
- Scroll down and find the Phone app.
- If an update is available, tap on Update.
- Once the update has downloaded and installed, tap on Open.
Method 2: Using the Galaxy Store
- Open the Galaxy Store app on your Samsung Galaxy phone.
- Tap on the Menu icon (three lines) in the top left corner of the screen.
- Select My apps & games.
- Tap on Updates.
- Scroll down and find the Phone app.
- If an update is available, tap on Update.
- Once the update has downloaded and installed, tap on Open.
Fix 4: Customize Voicemail Notifications
Sometimes, the notification may be stuck due to incorrect notification settings. Check your voicemail notification settings to ensure they are configured as desired.
To customize voicemail notifications, follow these steps:
- Open the Phone app.
- Tap on the three dots in the top right corner.
- Tap on Settings.
- Tap on Voicemail.
- Tap on Notification settings.
Ensure that the notification toggle is turned on and that the desired notification sound and vibration are selected.
Fix 5: Reset Mobile Network Settings
Corrupted network settings can also cause voicemail notification issues. Resetting your network settings can often resolve these problems.
To reset your network settings, follow these steps:
- Open the Settings app.
- Tap on General management.
- Tap on Reset.
- Tap on Reset network settings.
- Tap on Reset settings.
- Enter your PIN or password, if prompted.
- Tap on Reset settings to confirm.
Fix 6: Disable and Re-enable Visual Voicemail
Visual Voicemail is a convenient feature that allows you to view your voicemails as transcripts. However, it can sometimes cause notification issues. Disabling and re-enabling Visual Voicemail can often fix the problem.
To disable and re-enable Visual Voicemail, follow these steps:
- Open the Phone app.
- Tap on the three dots in the top right corner.
- Tap on Settings.
- Tap on Visual Voicemail.
- Toggle off the Visual Voicemail option.
- Restart your phone.
- Once your phone has restarted, open the Phone app again.
- Tap on the three dots in the top right corner.
- Tap on Settings.
- Tap on Visual Voicemail.
- Toggle on the Visual Voicemail option.
Fix 7: Contact Your Carrier
If none of the above fixes work, you may need to contact your mobile carrier for assistance. They may have specific troubleshooting steps or settings that can resolve the issue.
A stuck voicemail notification can be a frustrating experience, but with these proven fixes, you should be able to clear it away and restore peace to your Samsung phone.