The Black Screen of Death is becoming more common even to owners of the new Samsung Galaxy S10. Some owners actually panic if their phones only show a black and unresponsive screen thinking it’s a serious hardware-related problem. But the fact is that it’s often just a minor firmware issue that you can fix by performing a simple troubleshooting procedure or two.
In this post, I will walk you through on how to troubleshoot your Galaxy S10 that’s stuck on the black screen of death. I will share with you the solution we’ve been using in fixing this kind of issue. It’s not the first time we encountered this problem so we already know a thing or two that could help you make your phone respond again. So, if you’re one of the owners of this device and are currently having similar symptoms, continue reading as this article could help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing Galaxy S10 with Black Screen of Death issue
Most of the time, when your phone turns off by itself or if you found out that it’s powered off and would no longer respond when you hold the power key, it’s just due to a firmware crash. This may occur if there are a lot of apps running in the background or if there are some inconsistencies in your device. When this issue occurs, here’s what you need to do to fix it:
First solution: Force restart your Galaxy S10
This must be the first thing you have to do if your phone has the so-called black screen of death issue. The thing is it could be the only thing you have to do and your phone may respond and boot up successfully after this.
What this procedure does is simulate battery pull procedure. In other words, it’s effect is like you’re pulling the battery out of your device. It will refresh your phone’s memory as well as reload all apps and services. It’s a very effective solution to the black screen of death issue and that’s based on the responses we received from our readers about this procedure. Here’s how you do it:
- Press and hold both the volume down button and the power key at the same time for 10 seconds or more.
There are times when the phone responds after 15 or 20 seconds to hold both keys long enough. However, if your device still won’t respond after doing such procedure, then try this:
- Press and hold the volume down button first and don’t release.
- Now, press and hold the power key while holding the volume down button.
- Keeps both keys held down together for 10 seconds or more.
I need to stress it out that you need to simultaneously press and hold the volume down button and the power key or press the former first before pressing the latter. It’s because pressing the power key first won’t give you the result.
After trying these procedures and you phone is still stuck on the black screen of death, then try the next procedure.
Second solution: Charge your phone and do the forced restart while charging
After performing the first procedure and your phone is still stuck on black screen of death, then it’s possible that the battery has been drained completely. Try connecting the phone to its charger using the original cable and see if it responds. If it does respond to the charger, then it’s clear that there’s no issue with your phone. Just give them a few minutes and you can turn it on after that. However, if it doesn’t respond to the charger, it’s still possible that the battery got drained and that the system crashed just before the phone turned off.
Basically, having a drained battery isn’t really a problem because most of the time the phone responds when connected to its charger. But there are times when the firmware would crash as the battery nears 0% and it’s becomes some services and hardware components aren’t properly shut down. As a result, you’d be dealing with a couple of minor issues that both result to the black screen of death. But don’t worry, you can still make your phone respond and here’s what you need to do:
- Plug the charger to a working wall outlet.
- Connect your phone to its charger using the original cable.
- Regardless whether the phone shows the charging symbol or not, leave the phone connected to the charger for at least 10 minutes.
- After a few minutes of charging and while the phone is still connected to the charger, press and hold the volume down button and don’t release it.
- While holding down the volume button, press and hold the power key.
- Keep both keys held down together for 10 seconds or more.
Assuming that the problem is actually just due to a drained battery or firmware crash, your Galaxy S10 with Black Screen of Death issue should already be booting up by now. However, if it continues to have the black and unresponsive screen, then it’s more than just a firmware issue. This is the perfect time to bring your phone back to the store or shop so that a technician can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!