Firmware issues occur from time to time but they’re not really that serious especially if you have a phone as powerful as the Samsung Galaxy S10 Plus. The most common reason as to why a phone refuses to turn back on is because the firmware crashed. It’s always been the case with smartphones a few years ago and until now.
In this post, I will walk you through in fixing your Galaxy S10 Plus that won’t turn on. I will share with you the solution that has been proven effective in fixing problems like this. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Plus Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
What to do with Galaxy S10 Plus that won’t turn on?
If you’re familiar with the Black Screen of Death issue, this is one of the variants and while it may seem like a complicated hardware problem, it’s actually just a minor firmware issue. Assuming there are no signs of physical and/or liquid damage, then just go straight to our troubleshooting. Here’s what you need to do…
First solution: Force restart your Galaxy S10 Plus
This is the most effective solution for a system crash. This should be the first thing you should do as it may save you from the trouble of performing further troubleshooting procedures. It will refresh your phone’s memory and reload all apps and services. Here’s how it’s done…
- Press and hold the volume down and power keys at the same time for 10 seconds or more.
If your phone turns on and boots up successfully after this, then problem solved! However, there’s no guarantee it won’t happen again in the future but at least, you know what to do. On the other hand, if the phone is still not responding, then try this…
- Press and hold the volume down button first and don’t release it.
- While you’re holding down the volume button, press and hold the power key as well.
- Now hold both buttons for 10 seconds or more.
If your phone is still not responding after doing this, then move on to the next solution.
Second solution: Charge Galaxy S10 Plus and force restart it
You need to perform the forced restart while your phone is connected to the charger because it’s possible that the battery got drained. While it’s not really a problem, there are times when the firmware crashes just before the power is lost. As a result, you will be dealing with a couple of minor issues that both leave your phone unresponsive. To address this, here’s what you should do:
- Plug your charger to a working wall outlet.
- Connect the phone to the charger using the original cable.
- Regardless whether the charging symbol is showing or not, leave the device connected to the charger for 10 minutes or so.
- After that, press and hold the volume down and power keys at the same time for 10 seconds or more.
If it’s just a minor problem, these procedures will fix it. However, if the device is still not responding, then you have no choice but to bring the device back to the store so that a technician can check it for you.
If you were able to make the phone respond but the problem occurred after a few days, then backup your files and data and then reset your device as it’s a firmware problem. Here’s how to reset your device:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Accounts and backup > Backup and restore.
- Tap the following sliders to desired setting:
- Back up my data
- Automatic restore
- Tap the Back key (bottom right) until you reach the main Settings menu.
- Tap General Management > Reset > Factory data reset.
- Scroll to the bottom of the screen, then tap RESET > DELETE ALL.
- If you have screen lock turned on, enter your credentials.
- If prompted to verify your Samsung account, enter the password, then tap CONFIRM.
- Wait for the device to reset.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!