The black screen of death (BSoD) issue that seems to be bugging some of the owners of the Samsung Galaxy S10 Plus could be a sign of either a minor firmware issue or a serious hardware problem. But most of the users would think it’s the latter because aside from the fact that the phone has a black screen, hence the name, the phone also won’t respond or turn on no matter how long you hold the power key. The device may seem like it’s completely dead because it also won’t respond if you connect it to its charger.
However, the fact is that it’s actually just a minor firmware issue, at least that’s what it is most of the time. The most important thing for you to check is whether the phone exhibits signs of physical or liquid damage. If you dropped it on a hard surface or left submerged in water for a long time and then this problem happened, you can almost expect it to be a hardware problem. However, if the phone acted out like this without apparent reason, then you may be able to fix it on your own and that’s what I want to share with you in this post. So, continue reading as this article may be able to help you one way or another.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10 Plus Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Fixing Galaxy S10 Plus with Black Screen of Death
In this troubleshooting guide, what we’re gonna do is rule out the possibility that this is just a firmware issue by doing a couple of procedures. If your phone is still stuck on the black screen of death after this article, then I suggest you bring it to the store or shop so that a technician can check it up for you. Now, here are the things you need to do to fix this problem…
First solution: Perform the Forced Restart to fix black screen of death
A forced restart is actually a simulated battery removal. Back in the day when our phones hang or stop responding, we would simply pop open the back cover and pull the battery out. After the putting the battery back in, the phone would boot up and work perfectly again. Phones these days, however, have non-removable batteries so we couldn’t just pull them out and that’s why Samsung added this feature so that you can make your phone respond again if it freezes or gets stuck on the black screen of death.
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This must be the first thing you have to do because more often than not this issue is just due to a firmware crash. It’s not really a serious problem but will leave your device to become unresponsive. To address this, try this procedure first:
- Press and hold the Volume Down button and the Power key for 15 seconds or more.
Most of the time your phone would respond if this procedure is done correctly. However, if it’s still stuck on the black screen of death after this, then try doing the same procedure a few more times. If it won’t respond after that, then try the following:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10 Plus logo shows on the screen.
Here’s the thing, the moment you see the S10+ logo on the screen, you can expect that the problem is fixed already. After all, what we’re trying to fix here is a phone that no longer responds or got stuck on Black Screen of Death.
But let me explain briefly why we need to do those procedures. Basically, both procedures are the same. The first is that I suggested you simultaneously press and hold the Volume Down and Power keys. In the second procedure, I suggested that you press and hold the volume button first followed by the power key because doing the other way around won’t give you the same result.
Now, if your Galaxy S10 Plus is still stuck on the black screen of death after this, then it’s possible that the battery got drained. Move on to the next solution.
Second solution: Charge your phone and perform the Forced Restart
You may have already attempted to charge your phone a few times but to no avail. At this point, it’s still logical to think that it’s just a matter of a firmware crash why this problem occurred. However, the cause might be a drained battery. Naturally, a drained battery isn’t really a problem because any device will respond immediately if connected to the charger. But the thing is, if you let the phone run out of battery, the firmware may have crashed just before the Galaxy S10 Plus powered down. That could be the reason why your phone remains unresponsive even if you connect it to its charger and still has the black screen. Don’t worry, there’s always something you can do about it.
- Plug the charger to a working wall outlet. It’s best to use the wired charger and make sure it’s the original adapter you’re using.
- Using the original cable, connect your phone to its charger.
- Regardless whether your phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or more.
- After which, press and hold the Volume Down button and the Power key for 15 minutes or more.
If this is just a minor problem caused by a system crash or drained battery, your Galaxy S10 Plus should already be booting up by now. However, if it’s still stuck on the Black Screen of Death, then it’s time you brought it back to the store or shop so that a technician can check it for you.
On the other hand, if you were able to make your phone respond but the problem occurs every now and then, the best thing you could do is reset your phone as it’s clearly just an issue with the firmware. Please be warned that resetting your phone will delete all your personal files and data so make sure you create a backup. Also, it’s best to remove both your Google and Samsung accounts before the reset so that you won’t be locked out. This is how to effectively reset your Galaxy S10 Plus to prevent the Black Screen of Death issue from happening again…
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Galaxy S10 Plus with Black Screen of Death issue. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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