To fix the black screen issue on a Samsung Galaxy, first try holding down the power button for at least 20 seconds. If this doesn’t work, try charging the phone for at least 30 minutes.
If the phone still won’t turn on, it may be necessary to perform a hard reset by holding down both the volume down button and the power button for at least 10 seconds.
If none of these solutions work, contact Samsung customer support or take the phone to a certified repair center.
First solution: Perform a Soft Reset
A soft reset can often resolve simple issues by restarting your device without erasing any data.
- Press and hold the Volume Down button and the Power button for around 7-10 seconds.
- Release both buttons when the Samsung logo appears.
- Allow the device to boot up normally.
However, if this doesn’t fix the problem, try the next solution.
Second solution: Charge the Device
Charging the device is important because a completely depleted battery could be the reason behind the black screen issue. By connecting your Samsung Galaxy to a charger for at least 30 minutes, you ensure that the device has sufficient battery power.
This helps in ruling out low battery as the cause of the problem and allows you to proceed with other troubleshooting steps if necessary.
- Connect the appropriate USB cable to your device’s charging port (typically located at the bottom of the phone).
- Plug the other end of the USB cable into a wall charger or a computer USB port.
- Allow your device to charge for at least 30 minutes, providing it with enough power to properly boot up and perform other troubleshooting steps if the black screen problem persists.
Third solution: Boot into Safe Mode
Safe mode allows you to run your device with only essential system apps loaded. This can help identify whether a third-party app is causing the issue.
- Power off your device.
- Press and hold the Power button until the Samsung logo appears.
- Immediately after releasing the Power button, press and hold the Volume Down button.
- Keep holding the Volume Down button until the device finishes booting up.
- You should see “Safe mode” in the lower-left corner of the screen.
If you’ve successfully restarted your phone in safe mode, uninstall any recently installed or updated apps, as they might be causing the problem.
Fourth solution: Wipe Cache Partition
Wiping the cache partition helps resolve any system-related issues by clearing temporary data that the system uses during regular operations. Here’s how to do that on a Samsung Galaxy device:
- Power off your device.
- Press and hold the Volume Up button, the Bixby/Power button, and the Power button simultaneously.
- Release all buttons when the Samsung logo appears.
- Use the Volume Down button to highlight “Wipe cache partition” and press the Power button to select it.
- Confirm by highlighting “Yes” and pressing the Power button.
- After the process is complete, highlight “Reboot system now” and press the Power button to restart your device.
Fifth solution: Perform a Factory Reset
Assuming you’ve successfully started your phone in Recovery Mode, cleared the cache partition and the problem persists, the next thing you have to do is to reset it.
This will delete all the files and data on your phone but it’s often enough to fix the black screen issue.
- Power off your device.
- Press and hold the Volume Up button, the Bixby/Power button, and the Power button simultaneously.
- Release all buttons when the Samsung logo appears.
- Use the Volume Down button to highlight “Wipe data/factory reset” and press the Power button to select it.
- Confirm by highlighting “Yes” and pressing the Power button.
- After the reset is complete, highlight “Reboot system now” and press the Power button to restart your device.
Sixth solution: Check for Hardware Issues
If the issue still persists after trying the above steps, your device might have a hardware issue. In this case, it’s best to take it to an authorized Samsung service center for further diagnosis and repair.
Remember, these steps are general guidelines for fixing black screen issues on Samsung Galaxy devices. Some steps may vary slightly depending on your specific device model.
FAQs
What causes the black screen issue on my Samsung Galaxy device?
The black screen issue can be caused by various factors, including a drained battery, software glitches, problematic apps, or underlying hardware problems.
Does performing a soft reset erase any data from my device?
No, a soft reset simply restarts your device without erasing any data. It helps in resolving simple issues by providing a fresh start to your device’s software.
How do I know if a third-party app is causing the black screen issue?
Booting your device into Safe Mode allows you to run the device with only essential system apps loaded. If the black screen issue doesn’t appear in Safe Mode, it’s likely that a recently installed or updated third-party app is causing the problem.
Will wiping the cache partition delete my personal data?
No, wiping the cache partition only clears temporary system data, and it doesn’t affect your personal files, apps, or settings.
What should I do before performing a factory reset to fix the black screen issue?
Before performing a factory reset, ensure that you have a backup of your important data, as a factory reset will erase all data from your device.
I’ve tried all the troubleshooting steps, but the black screen issue still persists. What should I do next?
If none of the suggested solutions work, your device may have a hardware issue. In this case, it’s best to contact Samsung customer support or visit an authorized Samsung service center for further diagnosis and repair.
