The Google Play Store error 492 happens where there’s a problem downloading or updating an app and this could happen to all Android smartphones even high-end devices like the Samsung Galaxy S9. When this occurs, the download or update will be stopped and you’ll be prompted with the error.
This problem isn’t serious and can be fixed without having to do some complicated procedures. I will walk you through on how to troubleshoot Play Store on your Galaxy S9 that keeps showing the error 492. So, continue reading as this article may be able to help you one way or another.
However, before we continue with our troubleshooting, if ever you’re looking for a solution to a different issue, please drop in on our Galaxy S9 Help Guides for we have already solved several problems with this device. We may already have published some articles that could help you fix the problem with your device so spend a little time browsing through that page.
Now, to troubleshoot your phone that’s plagued with this error, here’s what you need to do…
- Perform the Forced Reboot procedure first. Before doing anything else, make sure you take time rebooting or doing the forced reboot procedure because it could just a minor glitch in the system or Play Services. Press and hold the volume down button and the power key simultaneously for 10 seconds or more. This will reboot the phone as well as refresh its memory and reload its apps and services. After that, open Play Store and try to update or install the app you were having an issue with. If the problem persists after this, then try the next solution.
- Open Play Store on the web. This is a workaround and if this works, then you won’t have to deal with the same error on your phone. I suggest you open the Play Store via a web browser and it’s better if you use a PC for this. Of course, log into your Google account that you’re using on your phone. Once you’ve successfully logged in, search for the app you were trying to download or update and hit that download or update button. The app will be downloaded onto your phone (as long as you chose the right device) or get updated. If this works, then you don’t have to deal with the error anymore.
- Reset Play Store. It means that you will have to clear its cache and data because there are times when these files get corrupted and result to this kind of problem. This is a pretty easy procedure but if you don’t know how to do it yet, then go to Settings > Apps and then display the contents of ALL tab. From there, find and tap Google Play Store and then touch Clear Cache and Clear Data buttons. Don’t worry, none of your apps and files will be deleted. After doing this, try to download or update the app you were having problems with and if you still get the error message, then try the next procedure.
- Reset your phone. We’ve actually tried almost every procedure that we thought could fix this problem but only the reset was successful enough in making the phone work perfectly again. So, in this post, I will omit all the procedures that haven’t worked and recommend a reset after the first three procedures failed because apparently it’s an issue with the core service or app that’s embedded in the firmware. Since the problem continues to bug you even after those procedures, then you have no other choice but to do this. However, make sure to backup your important files as they will deleted during the process.
Here are the step-by-step instructions of the procedures I mentioned above…
How to Clear Cache and Data of Google Play Store
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > Apps.
- To display preinstalled apps, tap Menu > Show system apps.
- Find and tap on Google Play Store.
- Tap Storage > CLEAR CACHE > CLEAR DATA > DELETE.
How Master Reset your Galaxy S9
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!