Random shutdowns or reboots is one of the most common performance issues many Android device owners have encountered. Some owners of the Samsung Galaxy S9, however, complained about the same problem that started to occur after being updated to Android 9.0 Pie. Could it be because the Pie update is bad?
So far, there were no reports of serious issues so we really can’t tell if it’s a problem with the new firmware. What we know is that majority of those who downloaded the update haven’t encountered problems. So, if you have this kind of issue, it could be one of those isolated cases that occur every now and then. The good news you can actually fix these kinds of issues by yourself. Continue reading as this article may be able to help you one way or another.
Before we move on, if you are looking for a solution to a different problem, then visit our Galaxy S9 Help Guides page for we have already solved many issues with this phone. Odds are that we’ve already published an article that offered a solution to the problem you currently have. Take a little time browsing through that page and see if you can find something helpful.
Now, here’s what you need to do if your Galaxy S9 started to randomly turn off after the Android Pie update…
- Use your phone while it’s connected to the charger.
- Use your phone in safe mode.
- Factory reset your phone.
Plug the charger to a working wall outlet and then connect your Galaxy S9 to it using the original cable. Make sure the phone charges and then continue using it or wait if it still shuts down on its own. The reason for this is for us to know if the battery is failing. If the phone is connected to the charger, it has a stable power source and if it doesn’t shut down by itself in this state, then it could mean that the battery is already failing on your Galaxy S9. However, if the phone is still shutting down randomly even if it’s connected to the charger, the problem could be just with the firmware. Move on to the next procedure.
Running your phone in safe mode will tell you if the cause of the random shutdowns is due to some third-party applications. There are times when apps create inconsistencies in the system and when this happens, performance issues may occur including random reboots and shutdowns. So, reboot your Galaxy S9 in safe mode to temporarily disable all third-party applications and services and then continue using it to know if the shutdowns continue. If it still does even if the phone is in safe mode, then you have no other choice but to reset your phone.
After doing the first two procedures and the problem continues, then backup all your files and data especially ones that are saved in your phone’s internal storage. At this point, it’s necessary to perform the factory reset to bring your phone back to its default settings and configuration as well as replace all data files and caches. If it’s an issue with the firmware, a reset will be able to fix it. You may use the reset in the Settings menu or run your phone in recovery mode and perform the master reset from there.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!