Samsung Galaxy S9 touchscreen is not working after Android 9 update

When the touchscreen is not working on your Samsung Galaxy S9 shortly after an update is installed, then it could be a sign of a firmware issue, especially if the problem started without apparent reason or cause. If that’s the case, then it means that your can be able to fix this on your own without having to bring the phone to the shop. 

In this post, I will walk you through in troubleshooting your Galaxy S9 with it touchscreen that’s not working anymore. We will try to rule out each possibility and see if we can make the screen to respond again. If the touchscreen is not working even after the troubleshooting, then it could be a hardware problem, and that’s the time you brought the phone to the tech. 

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy 9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar to yours and feel free to use our solutions.

Fix Galaxy S9 when its touchscreen is not working

Here’s the thing, if the problem is with the hardware, you need a technician to fix it for you but if it’s with the firmware, then you can probably fix it on your own without any help from a technician. With that said, here are the things you can do to fix your Galaxy S10 with its touchscreen that’s not working…

First solution: Force restart your Galaxy S9

It is very much possible that the cause of the problem is a minor firmware issue or a glitch. These things happen all the time and while they may seem like some serious hardware problems, they’re actually pretty minor and you can surely fix them on your own even with this procedure…

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. Keep both keys held down together for 15 seconds or until the Galaxy S9 logo shows on the screen.

The moment the phone has successfully rebooted, try to see if you can swipe up on the screen because if the touchscreen is not working still, then you must do the next procedure. 

ALSO READ: My Samsung Galaxy S9 keeps losing signal. Here’s the fix.

Second solution: Restart your phone in Safe mode

There are times when third-party apps cause some issues or inconsistencies with the firmware which may result in various problems including this one. We need to isolate the problem and see if we can make the touchscreen respond in this environment. Restarting in safe mode should be easy when the touchscreen is working but since it’s not, here’s what you should do: 

  1. Press and hold the Volume Down button and don’t release it yet. 
  2. While holding down the volume button, press and hold the Power key as well. 
  3. When the phone vibrates, release the power key but continue holding the volume down button until the phone boots up. 
  4. The device will continue the boot process and enters safe mode.

While in this mode, try to see if the problem is fixed because if the touchscreen is not working still, then move on to the next method. 

ALSO READ: Samsung Galaxy S9 blacked out and won’t turn on after an update

Third solution: Bring phone to the store or shop

At this point, there’s no other way you can continue troubleshooting your phone because the touchscreen is not working. You can’t even power it off and start it up in recovery mode. Therefore, the only thing left for you to do is bring the phone back to the store or shop so that a technician can check it up for you as it could be a hardware problem.

However, if your phone already has low battery, wait for it to shut down by itself and then try doing the master reset to see if the touchscreen works after that. Here’s how it’s done on a phone with a touchscreen that’s not working: 

  1. Allow the phone to run out of battery.
  2. Once it turns off, connect it to the charger for 5 minutes but do not turn in back on yet. 
  3. When there’s sufficient battery, press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  4. When the Galaxy S9 logo shows, release all three keys.
  5. Your Galaxy S9 will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step. 
  6. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  7. Press Power button to select.
  8. Press the Volume down key until ‘Yes’ is highlighted.
  9. Press Power button to select and start the master reset.
  10. When the master reset is complete, ‘Reboot system now’ is highlighted.
  11. Press the Power key to restart the device.

Please note that this procedure will delete all your personal files and data and while we don’t want you to lose them, there’s no other choice but to do this. If the phone’s touchscreen is not working even after this, then it’s really time to bring it to the shop. 

I hope that we’ve been able to help you fix your Galaxy S9 when it’s touchscreen is not working. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

Connect with us

We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.