Facebook comes as a pre-installed app on the Samsung Galaxy S9. Needless to say, you can uninstall it without full admin permission to your device. If it crashes, then the problem could be just with the app. We’ve already seen a lot of similar issues in the past and majority of those cases were all minor problems which you can fix easily without asking for assistance from anybody.
In this post, I will help you troubleshoot your Samsung Galaxy S9 as well as the Facebook app that keeps on crashing. We will try to rule out every possibility until we can determine the cause or reason why the app closes on its own. So, read on as this article may be able to help you one way or another.
Before we move on, if you are looking for a solution to a different problem, make sure you drop by our Galaxy S9 Help Guides for we have already addressed some of the most common problems with this device. We may already have published articles that could help you with your problem.
How to troubleshoot Facebook that keeps crashing on Galaxy S9
App crashes and similar issues are actually pretty minor. A couple of procedures and you may be able to fix it. With that being said, here’s what I suggest you do about this issue with your device…
- Reboot your device first – if it’s the first time you encountered the problem, don’t do any complicated troubleshooting procedures yet. Instead, take time rebooting your phone as it could be just a result of a minor firmware glitch. Glitches happen more often than you think and you can fix them by simply rebooting your phone. Or better yet, try the forced reboot which refreshes your phone’s memory better; just press and hold the volume down and power keys at the same time for 10 seconds.
- Clear Facebook cache and data – by doing this, you’re actually resetting the app back to its default configuration as well as delete possibly corrupt caches and data files. If this is just an issue with the app, this procedure is more than enough to fix it. You just have to go to the Settings menu and look for Application Manager. From there, find and tap on Facebook and once you’re in Facebook’s settings page, you can clear its cache and data from there.
- Try updating Facebook – this is optional and it may not work on everyone because the app may already be updated to the latest version. But even so, try to find out if there are available updates for the app by opening Google Play Store and going to My Apps.
- Run your phone in Safe Mode – this is one of the most important procedures you shouldn’t miss. By doing this, you’re temporarily disabling all third-party application and it’s important because it will tell you right off the bat if the problem is caused by a third-party app or not. If Facebook works without crashing in Safe Mode, then there’s an app that causes it to crash. Find that app and uninstall it to fix the problem. However, if Facebook still crashes even in Safe Mode, you must try the next procedure.
- Perform the Master Reset – a master reset is necessary if Facebook still crashes even after doing the abovementioned procedure. As I said earlier, it is a pre-installed application so it’s also embedded in the firmware. Make sure you backup your important files and data prior to the reset as you may lose them.
To perform the Master Reset, try to follow these steps but it’s imperative that you know your Google ID and password since you’ll be using that to setup your phone after the reset.
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!