What to do if Google Maps keeps crashing on Samsung Galaxy S9

Right after the Android 9.0 Pie update, some Samsung Galaxy S9 owners said Google Maps keeps crashing shortly after the update was installed. Could it be a problem with the firmware or just the app, some asked. We don’t know for sure what the issue is but knowing that it’s one of the pre-installed applications, there’s always a chance that it’s a firmware problem.

So, in this post, I will help you in troubleshooting your Galaxy S9 that keeps showing the “Unfortunately, Google Maps has stopped” error. We will try to look into every possibility and rule them out one by one until we can figure out what the problem is all about and hopefully fix it. If you’re one of the owners of this phone who recently updated their and got this problem, continue reading as this article may be able to help you one way or another.

Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.

Troubleshooting Galaxy S9 with Google Maps keeps crashing issue

Some users may get the “Google Maps has stopped” error while others may experience having the app close on them the open they open it. Others, on the other hand, may encounter this problem while using navigation or workout apps that uses the GPS service as well as the Maps app. But regardless of the how this problem shows on your device, here are the things you can do to try and fix it…

First solution: Perform the Forced Restart

The very first thing you have to do when troubleshooting problems that seem to have occurred without apparent reason or cause is the forced reboot. For your Galaxy S9, it’s actually a simulated battery removal which refreshes your phone’s memory as well as reloads all its apps and services. In other words, if this is a problem caused by a minor firmware or app issue, then this procedure is enough to make it work again. With that said, here’s how you do it:

  1. Press and hold the Volume Down button and don’t release it yet.
  2. While holding down the volume button, press and hold the Power key as well.
  3. Now, keep both keys held down together for 15 seconds or until the Galaxy S9 logo shows on the screen.

Once the phone has restarted, open Google Maps or any navigational app you’ve been using and triggered the error. If Google Maps keeps crashing even after this, then move on to the next procedure.

ALSO READ: Samsung Galaxy S9 can’t send MMS after Android Pie update

Second solution: Clear the cache of Google Maps

After the first solution and your Galaxy S9 is still showing the error or if Google Maps still crashes, then the next thing you have to do is delete its cache so that it will be replaced with a new one. Every app has a cache and it’s actually just a small, temporary file but when it gets corrupted, it will result to some performance issues including app crashes. It could be the case with your phone so follow these steps and see if the problem gets fixed:

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Google Maps and tap on it.
  5. Tap Storage.
  6. Touch Clear cache.

After doing this, open the app that triggers the error to see if Google Maps keeps crashing still and if it does, then you have no other choice but to do the next procedure.

Third solution: Delete Google Maps data files

Doing this will reset the app back to its default settings and configuration. If it’s just a minor issue with the app, then this procedure should be enough to make it work perfectly again. It’s very effective and very easy to do. Here’s how…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Google Maps and tap on it.
  5. Tap Storage.
  6. Touch Clear data and then tap OK.
  7. After this, restart your phone to refresh it’s memory.

Once the phone has restarted, open the apps that you’ve been using and if Google Maps keeps crashing even after this procedure, then it’s time to troubleshoot the settings of your phone as well as the firmware.

ALSO READ: Samsung Galaxy S9 stuck on black screen of death after Android 9 Pie

Fourth solution: Reset all settings

It is also possible that some settings have been changed in your phone and caused some inconsistencies. This happens more often than you think and since we really don’t which settings need to be changed back to default, it’s best to just reset all settings at once and you can do so with this procedure.

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon on the upper-right corner of the screen.
  3. Scroll to and then tap General management.
  4. Tap Reset.
  5. Touch Reset settings.
  6. Tap Reset settings again.
  7. If prompted, enter your PIN, Password or Pattern.
  8. Finally, tap Reset.

After this, try to trigger the problem again to see if Google Maps keeps crashing still even after the settings have been reset. If it still does, then try the next solution.

Fifth solution: Delete the system cache

Here’s the fact, caches are always prone to corruption and when it happens, performance issues will always occur including app crashes. It is possible that some of the cached files have been corrupted so it’s best to try and delete your phone’s system cache so that it will be replaced with a new one. Here’s how you do it:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S9 logo shows, release all keys.
  4. Your phone will continue to boot up to the recovery mode. Wait until your phone reaches the black screen with blue and yellow texts on it before you proceed.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

Your phone may take a little time it rebooting after this procedure as it rebuilds the cache. Once it becomes active, try to see if Google Maps keeps crashing still and if it still does, then move on to the next procedure.

ALSO READ: What to do with your Samsung Galaxy S9 with Black Screen of Death?

Sixth solution: Backup your personal files and reset your phone

After doing the previous solutions and Google Maps keeps crashing when you use it or open other applications that also use its services, then it’s time for the ultimate solution. A master reset will be able to fix any firmware or app issues. However, you must take a little time in creating a copy of your important files and data as they will be deleted during the process. Also, make sure to remove your Google and Samsung accounts prior to the reset so that you won’t be locked out of your device. Here’s how you reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S9 logo shows, release all keys.
  4. Your phone will continue to boot up to the recovery mode. Wait until your phone reaches the black screen with blue and yellow texts on it before you proceed.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Samsung Galaxy S9 with Google Maps keeps crashing issue after the Android 9.0 Pie update. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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