When a high-end smartphone like your Samsung Galaxy S9 freezes or gets stuck on a certain screen and would no longer respond, you can almost expect it to be an issue with the firmware. It may seem like a very serious hardware problem but in reality it’s just a minor firmware issue which you can fix on your own without any help from a technician or anyone else. That is if the firmware hasn’t been modified in any way.
In this post, I will help you in troubleshooting your Samsung Galaxy S9 that got frozen for some reason. I will share with you the solutions we’ve been using in fixing similar issues that we’ve encountered in the past. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this article may be able to help you one way or another.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S9 Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Making your frozen Galaxy S9 respond again
There’s always something you can do about this problem and that’s what I’m going to share with your in this post. So, continue reading as one of the procedures below may help you one way or another…
Perform the Forced Restart procedure
You will have to do a combination to simulate battery disconnect. This will refresh your phone’s memory, close all apps running in the background and reload all core functions and services. Your Galaxy S9, provided there’s enough battery left and that the integrity of its hardware components remains intact, will respond to his solution because it’s hard-wired to the device. To do this, press and hold the volume down and power keys at the same time for 10 seconds or until the phone boots up.
If the device won’t respond, try doing it a couple more times. If it still won’t respond after that, try this:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S9 logo shows on the screen.
This is basically the same as the first procedure above only that we’re making sure you’re pressing and holding the Volume Down button first before doing the same for the Power key because doing it otherwise won’t simulate battery disconnect. If, however, the phone is still not responding after this procedure, then you should try the next one.
- Plug the charger to a working wall outlet.
- Connect your Galaxy S9 to the charger using the original cable.
- Leave it connected to the charger for a few minutes.
- Now, press and hold the Volume Down button and the Power key at the same time for 10 seconds or until the device’s screen turns on.
Your phone should be booting up now but if it still remains unresponsive, then it’s time to bring it back to the store so that a technician can check it up for you. It’s possible that the reason why this problem occured is due to either physical or liquid damage.
This optional but I suggest you try running the phone in recovery mode just to know if it’s capable of doing so. If successful, try performing the master reset:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Samsung Galaxy S9 that froze or no longer respond. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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We are committed to helping our readers fix the problems with their phones as well as learn how to properly use their devices. So, if you have other issues, you may visit our Help Guides page so you can check by yourself the articles we’ve already published that contain solutions to common problems. Also, we do create videos to demonstrate how things are done on your phone. Visit our Youtube Channel and please subscribe to it. Thanks.