Snapchat keeps crashing on Samsung Galaxy S9 after Android 9 Pie update

When the new firmware update (Android 9 Pie)  was rolled out for the Samsung Galaxy S9, many users downloaded it immediately as it brings a lot of improvements to the phone’s overall performance and appearance. Some owners were glad because the update lived up to expectations but there were those who complained because issues occurred shortly after they installed the update and among them “Snapchat has stopped” error.

The error message “Unfortunately, Snapchat has stopped” literally means that the app has crashed for some reason. The problem could be with the app only or it could be a sign of a serious firmware issue that needs to be addressed immediately. So, in this post, I will walk you through in troubleshooting your Galaxy S9 with Snapchat app that keeps on crashing. Continue reading as this post may be able to help you one way or another.

Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S9 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

How to fix Galaxy S9 with Snapchat app that keeps crashing

This problem may be just a glitch in the system, at least, that’s what we have to assume first. So, the first thing we have to do is to rule out such possibility and there’s no better way to do that than the following…

First solution: Reboot your Galaxy S9

If this is the first time that you’re getting the error message or seeing the Snapchat crashing, then don’t do anything complicated yet. A simple reboot may be able to fix it so hit that power key and restart your phone normally. After that, open Snapchat to verify if it still crashes or not. If it still does, try doing the Forced Reboot procedure which is more effective than the normal reboot. What it does is refresh your phone’s memory, close all apps running in the background and reloads all services and core functions. To do so, press and hold the volume down button and the power key at the same time for 10 seconds or until the phone reboots. Then try to see if the Snapchat has stopped error remains and if it does, move on to the next solution.

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Second solution: Clear the cache and data of Snapchat

This means that you have to reset Snapchat because it’s possible that the problem is due to some corrupt caches and data. By doing this, you’re deleting all caches created by the firmware for Snapchat as well as some of the app’s system and data files. Such procedure is very effective in dealing with majority of app-related issues. Here’s how you do it:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap Storage.
  6. Tap CLEAR CACHE.
  7. Tap Cached data.
  8. Tap CLEAR.

After this, try to open the app to see if the Snapchat has stopped error still pops up and if it still does, you have to do the next solution as it might be a compatibility issue.

Third solution: Uninstall Snapchat and then reinstall it

When there’s a new Android version and the app hasn’t been updated yet, a problem like this may occur due to some compatibility issues between the app and the firmware. An update should be able to fix it, however, it’s better to have a freshly installed app so instead of just updating it, try to uninstall it first so that all its association with other apps and services will be removed. Here’s how you do that:

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. From a Home screen, navigate: Settings > Apps.
  3. Tap App Manager.
  4. Locate then tap Snapchat.
  5. Tap UNINSTALL.
  6. Review the notification then tap OK to confirm.
  7. Reboot your phone to refresh it’s memory and other connections.

Now, to make sure you have the latest version of the app in your phone, download a fresh copy from the Play Store and install it.

  1. From a Home screen, touch and swipe up or down to display all apps.
  2. Tap Play Store.
  3. Type ‘snapchat’ in the search box.
  4. Select Snapchat then tap Install.
  5. To continue, review the required app permissions then tap Accept.

The first three solutions should be enough to fix a minor problem like this. However, if by any chance the issue continues to bug you and you badly need to use the app, then a reset would be worth it.

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Fourth solution: Perform the Master Reset

A master reset is more than enough to solve app-related issues but if the issue continues after the third solution, then you have no other choice. However, make sure you backup your files and data as they will be deleted during the reset and you may not be able to retrieve them after.

After the backup, disable the Factory Reset Protection by removing your Google account from your phone so that you won’t be locked out after the reset. After doing all this, then you’re ready to do the master reset:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S9 logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
  4. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  5. Press Power button to select.
  6. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  7. Press Power button to select and start the master reset.
  8. When the master reset is complete, ‘Reboot system now’ is highlighted.
  9. Press the Power key to restart the device.

I hope that we’ve been able to help you fix the Snapchat has stopped error with your Galaxy S9. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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