There were reports from owners of the Samsung Galaxy S10e saying that the device has no internet connection even if it’s connected to a WiFi network. While most of the time this problem is not really that serious, there are several factors to consider to determine what the issue really is. There’s the possibility that it’s just a minor issue or it could be just due to your network devices.
In this article, we will tackle this problem. Let’s consider every possibility and rule them out one after another until we can figure out what the issue is and hopefully fix it. It isn’t the first we encountered this problem so we already know a thing or two that could help you fix it and that’s what we will do in this post. So, if you’re one of the owners of this device and are currently being bugged by a similar issue, continue reading as this guide may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10e Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Fixing Galaxy S10e that has no Internet connection
Based on experience, this problem isn’t really that serious. In fact, you may be able to fix it on your own by doing a couple of procedures. Now, here are the things you have to do if your new Galaxy S10e has no internet connection even if it’s connected to the WiFi network.
First solution: Force restart your Galaxy S10e first
First of all, it’s possible that this problem is just due to a minor problem with your phone. Things like glitches and other minor firmware issues occur from time to time and cause various problems including network connectivity issues. This could be just one of those cases. To rule this possibility out, you just have to perform the forced restart procedure or the simulated battery removal. Here’s how it’s done:
- Press and hold the Volume Down button and don’t release it yet.
- While holding down the volume button, press and hold the Power key as well.
- Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.
Once the phone has rebooted, use it like you always do but be mindful to know immediately if it still has no internet connection. You may browse some websites, download apps or do anything that requires internet connection. If the problem remains, continue to the next solution.
Second solution: Restart your phone in Safe Mode
The purpose of this procedure is to isolate the problem to see if it’s due to an app that’s not working properly or has some conflicts with the system. By doing this, you’re actually disabling all third-party apps temporarily. Therefore, if the problem doesn’t occur while the phone is in this mode, it means that the issue is caused by one or some of the apps you downloaded and installed. Here’s how to restart your S10e in safe mode:
- Press and hold the Power key until options show.
- Tap and hold the Power off option until it changes into Safe Mode.
- Tap the Safe mode icon to restart your device.
- Once the reboot is successful, you should see ‘Safe mode’ at the lower-left corner of the screen.
Once the phone has successfully rebooted in safe mode, make sure it’s connected to the network and see if it still has no internet. If the problem persists, try doing the next procedure.
Third solution: Power-cycle your network devices
Your network devices may also fail from time to time. In fact, it happens to me more often now that my router is already 3 years old. A simple reboot will fix this problem. At this point, this is the most logical thing to do. With that said, follow these steps to refresh your network devices…
- Unplug your modem or router from the wall outlet.
- Leave it without power for a minute or two.
- While your router is off, reboot your phone into normal mode.
- Plug your router and/or modem and wait until it starts to broadcast the signal.
- Let your phone reconnect to the network.
After this, try to see if your phone still has no internet even if it’s connected to the WiFi network. If the problem remained, then move on to the next solution.
Fourth solution: Reset Network Settings
After doing the first three procedures and your Galaxy S10e still has no internet connection, then the next thing you have to do is to reset the network settings of your phone. This will bring all wireless communications back to default settings and configuration. Here’s the thing, if this problem is just a minor problem with your phone’s radios, then this procedure will fix it. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Tap the Settings icon on the upper-right corner.
- Scroll to and tap General management.
- Touch Reset.
- Tap Reset network settings.
- Tap Reset settings.
- If prompted, enter your PIN, Password or Pattern.
- Finally, tap Reset.
After this, only the mobile data will be left enabled so you have to turn on the WiFi in your phone and let it reconnect to the network. If it still has no internet, then move on to the next solution.
Fifth solution: Backup your files and reset your phone
Based on experience, this procedure will be able to fix network issues as long as there are no signs of physical or liquid damage. Before the reset, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove your Google and Samsung accounts so that you won’t be locked out after the reset. Here’s how to reset your phone:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10+ logo shows, release all three keys.
- Your Galaxy S10 Plus will continue to boot up into the Recovery Mode. Once you see a black screen with blue and yellow texts, proceed to the next step.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After the reset, setup your phone again and you will be prompted to connect to WiFi so try to see if your device still has no internet even after this. If the problem remains, try to let your other devices connect to the same network to know if they have the same problem. If they do, the problem isn’t with your phone but with your internet connection. Call your Internet Service Provider (ISP) to get it fixed. However, if your other devices can connect to the network properly and has a stable internet connection, it’s an issue with your phone. Bring it to the store or shop so that a technician can check it for you.
I hope that we’ve been able to help you fix your Galaxy S10e with that has no internet connection even if it’s connected to the network. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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