Samsung Galaxy S10e keeps showing “Facebook has stopped” error

The error message “Unfortunately, Facebook has stopped” that seems to be bugging some owners of the Samsung Galaxy S10e literally means that the app has crashed or keeps crashing. While it’s a third-party application, it comes pre-installed on Galaxy devices, which means it cannot be uninstalled without root access. There are times when pre-installed apps may crash and it could be because of the app or the firmware.

In this post, I will walk you through in troubleshooting your Galaxy S10e with Facebook has stopped error. We will consider every possibility and rule them out one by one until we can determine what the issue is and eventually fix the problem. So, if you’re one of owners of this device and are currently being bugged the same issue, continue reading as this article may be able to help you.

Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Getting rid of Facebook has stopped error on Galaxy S10e

When troubleshooting a phone with app issues, you have to be thorough. You can fix them on your own by doing some procedures and that’s what I’m going to show you in this post. With that being said, here are the things you have to do:

First solution: Force restart your phone

The very first thing you have to do when troubleshooting a phone with crashing apps is forced restart. It is a simulated battery removal which will refresh your phone’s memory as well as reload all its apps and services. When it comes fixing minor firmware issues or glitches, this is a very effective solution and this is how it’s done:

  1. Press and hold the volume down button and don’t release it yet.
  2. While holding down the volume button, press and hold the power key as well.
  3. Keep both keys held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.

When the phone has successfully rebooted, open the app to see if the Facebook has stopped error still shows up. If it still does, then move on to the next procedure.

ALSO READ: What to do if your Samsung Galaxy S10e is not charging

Second solution: Delete the cache of Facebook app

If the facebook app still crashes even after the forced restart, then you need to troubleshoot the app and the first thing you need to do is to clear its cache. There are times when the cache gets corrupted or becomes obsolete and when it happens, performance issues may occur including app crashes. This is how you clear the cache in your phone…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon at the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Facebook and then tap on it.
  5. Tap Storage.
  6. Touch Clear cache.

After this, open the app again and see if the Facebook has stopped error still shows up. If it still does, then reset the app itself.

Third solution: Delete the apps data

Doing this will reset Facebook and bring it back to its default settings. If it’s just an issue with the app, then this procedure will definitely fix it. Here’s how it’s done…

  1. Swipe down from the top of the screen to pull the notification panel down.
  2. Tap the Settings icon at the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find Facebook and then tap on it.
  5. Tap Storage.
  6. Touch Clear data and then confirm it by tapping OK.

After this, reboot your phone to refresh it and once the phone has finished restarting, open the app to see if the “Facebook has stopped” error still pops up.

ALSO READ: What to do with your Samsung Galaxy S10e with screen flickering issue

Fourth solution: Delete the system cache

You’re simply not deleting the system cache but you’re replacing it with a new one. Just like the caches of the apps in your phone, the system cache gets corrupted sometimes and when it occurs, performance issues may happen. That could be the reason why Facebook keeps crashing. To rule this possibility out, follow these steps:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all keys.
  4. Your phone will continue to boot up into the recovery mode. When the phone shows a black screen with blue and yellow texts, then you’re ready to proceed to the next step.
  5. Press the Volume down key several times to highlight wipe cache partition.
  6. Press Power key to select.
  7. Press the Volume down key to highlight yes, them and press the Power key to select.
  8. When the wipe cache partition is complete, Reboot system now is highlighted.
  9. Press the Power key to restart the device.

It may take a little while for your phone to boot up and once the phone has successfully rebooted, open the app again to see if the “Facebook has stopped” error would still show up. If it still does, then move on to the next solution.

Fifth solution: Backup your files and reset your phone

If everything else failed to fix the problem, then you have no other choice but to reset your phone. A reset should fix any app-related problems including this one. However, make sure to create a copy of your important files and data as they will be deleted during the process. After the backup, remove both your Google and Samsung accounts so that you won’t be locked out of your device. After which, follow these steps to reset your phone:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all keys.
  4. Your phone will continue to boot up into the recovery mode. When the phone shows a black screen with blue and yellow texts, then you’re ready to proceed to the next step.
  5. Press the Volume down key several times to highlight ‘wipe data / factory reset’.
  6. Press Power button to select.
  7. Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
  8. Press Power button to select and start the master reset.
  9. When the master reset is complete, ‘Reboot system now’ is highlighted.
  10. Press the Power key to restart the device.

I hope that we’ve been able to help you fix your Galaxy S10e with “Facebook has stopped” error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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