Fix Gmail crashes on Samsung Galaxy S10e

Your new Samsung Galaxy S10e has a lot of pre-installed app and some owners have been complaining about Gmail crashes. According to some, the error message “Unfortunately, Gmail has stopped” shows up when the app is opened while others said that the app closes immediately after it’s opened. As a result, they could no longer access their Gmail messages through the app.

In this post, I will help you troubleshoot your Samsung Galaxy S10e with the Gmail app that keeps crashing. It is one of the core applications so it’s possible that the problem could be with the firmware. However, let’s try to troubleshoot the app first before subjecting the firmware to troubleshooting. If you’re one of the users with this kind of problem, continue reading as this post may help you.

Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10 Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.

Fix Gmail crashes on Galaxy S10e

When it comes to troubleshooting applications that keeps on crashing, the rule of thumb is to make sure first that it’s not a minor glitch in the system. Then move on to troubleshooting the app and so on. With that said, here’s what you should do when Gmail starts crashing on your Galaxy S10e…

First solution: Force restart your phone first

If it’s the first time that you encountered this problem, then there’s no need to panic immediately as it’s probably just a minor issue with the firmware or even a glitch. Try to do the force reboot to refresh your phone’s memory as well as refresh its apps and services. This could save you from a lot of trouble if it works. To do this, follow these steps:

  1. Press and hold the volume down button first and don’t release it yet.
  2. While holding it down, press and hold the power key as well.
  3. Keep both keys held down together until the Galaxy S10e logo shows on the screen.

Once the phone has successfully rebooted, open the app and see if Gmail crashes still. If it does, then it’s time to troubleshoot the app.

ALSO READ: Samsung Galaxy S10e keeps showing ‘Warning: Camera failed’ error

Second solution: Clear the cache of Gmail app

Android creates a cache for every app, service or function. While caches are small and temporary files, they may cause issues to your device if they get corrupted and it actually happens more often than you think. To rule this out, you should delete Gmail’s cache so that it will be replaced with a new one. Here’s how it’s done:

  1. Swipe down from the top of the screen.
  2. Tap the Settings icon at the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find and tap Gmail.
  5. Touch Storage.
  6. Tap Clear cache.

After doing this procedure, launch the app again to see if Gmail crashes still.

Third solution: Reset Gmail by delete its data

Aside from the cache, the system also creates data files for each app but most of the time, those files contain your settings and preferences. If you delete them, the app will be reset back to its default settings and configuration and that’s just what you need at this point. Please take note that you may lose your gmail messages that are saved in your phones.

  1. Swipe down from the top of the screen.
  2. Tap the Settings icon at the upper-right corner of the screen.
  3. Scroll to and tap Apps.
  4. Find and tap Gmail.
  5. Touch Storage.
  6. Tap Clear data and touch OK.

After this, reboot your phone to refresh its memory and once it becomes active, open gmail to see if it still crashes. If Gmail crashes on your Galaxy S10e even after doing these procedures, then move on to the next.

ALSO READ: How to fix Samsung Galaxy S10e that keeps rebooting on its own

Fourth solution: Delete the system cache

Deleting the system cache will be your next plan of action if Gmail crashes continue even after doing the first three procedures. We are now troubleshooting the firmware and if you delete the system cache, you’re actually having it replaced with a new one. It’s a pretty effective procedure as far as firmware troubleshooting is concerned and you don’t have to backup your files and data as they won’t be touched. Here’s how it’s done:

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Press the Volume down key several times to highlight wipe cache partition.
  5. Press Power key to select.
  6. Press the Volume down key to highlight yes, them and press the Power key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Power key to restart the device.

After doing this procedure, open the app and see if Gmail crashes still because if it does, then you have to do the next solution.

Fifth solution: Backup your files and Master Reset your phone

At this point in our troubleshooting, it’s necessary to perform the master reset especially if Gmail continues to crash even after the fourth solution. However, make sure to create a backup of your important files and data and then remove your Google and Samsung accounts so that you won’t be locked out of your device after the reset.

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
  3. When the Galaxy S10e logo shows, release all three keys.
  4. Press the Volume down key several times to highlight wipe data / factory reset.
  5. Press Power key to select.
  6. Press the Volume down key to highlight yes, them and press the Power key to select.
  7. When the wipe cache partition is complete, Reboot system now is highlighted.
  8. Press the Power key to restart the device.

I hope that we’ve been able to help you fix or get rid of Gmail crashes on your Samsung Galaxy S10e. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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