The error message “Unfortunately, Gallery has stopped” that seems to be bothering some owners of the Samsung Galaxy S10e simply means that the default pictures and videos manager called Gallery has crashed for some reason. Most of the time, this is just a very minor issue involving the app itself but it’s also possible that it’s just a sign of a serious firmware problem.
In this post, I will walk you through in troubleshooting your Samsung Galaxy S10e with Gallery has stopped error. We will consider every possibility and rule them out one after another until we can fix the problem. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this article may be able to help you.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10e Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Troubleshooting Galaxy S10e with Gallery has stopped error
I have encountered this error a few times in the past and I know that it’s not really something you need to be worried about. In fact, you may be able to fix it after performing a couple of procedures. With that said, here are the things you need to do:
First solution: Force restart your Galaxy S10e
If it’s just a minor issue with either the app or firmware, then a force restart will be enough to fix it. What this does is refresh your phone’s memory as well as reload all its applications and services. If you’re familiar with the battery pull procedure we often do to phones with removable batteries when they hang, well, this is the counterpart of that only that it’s done on phones with non-removable batteries. To do this follow these steps:
- Press and hold the volume down button and don’t release it.
- While holding down the volume key, press and hold the power key as well.
- Now, keep both buttons held down together for 15 seconds or until the Galaxy S10e logo shows on the screen.
Once the phone has restarted completely, open Gallery to know if the Gallery has stopped error still shows up. If it still does, then move on to the next procedure.
ALSO READ: Fix for Samsung Galaxy S10e that started running slow
Second solution: Clear cache of the Gallery app
Each application has its own cache that’s used by the system to make it run smoothly. However, when the cache gets corrupted, that’s when app crashes may occur and that could be the reason why the error Gallery has stopped keeps popping up on your phone. To address, you have to follow these steps:
- Swipe down from the top of the screen to pull the notification panel down.
- Touch the Settings icon on the top-right corner of the screen.
- Scroll down a bit to find Apps and then tap on it.
- Now, find Gallery and then tap on it.
- Touch Storage.
- Tap Clear cache.
Go back to the home screen and then launch Gallery. If the problem isn’t fixed and the error Gallery has stopped still shows up, then move on to the next solution.
Third solution: Clear the data of the Gallery app
After deleting the cache and the gallery app still crashes, then it’s time to reset the app back to its default settings or configuration. You can achieve it by clearing its data files. If this is just a minor issue with the app, then the previous solution and this one should be enough to fix it. Here’s how it’s done:
- Swipe down from the top of the screen to pull the notification panel down.
- Touch the Settings icon on the top-right corner of the screen.
- Scroll down a bit to find Apps and then tap on it.
- Now, find Gallery and then tap on it.
- Touch Storage.
- Tap Clear data and then hit OK.
After clearing the data of the app, try opening it and see if the Gallery has stopped error still shows up because if it does, then you have to troubleshoot the firmware next.
ALSO READ: Fix Gmail crashes on Samsung Galaxy S10e
Fourth solution: Delete the system cache so it will be replaced with a new one
There are times when the system cache gets corrupted or becomes obsolete. When this happens, performance issues may occur including app crashes. And this could be the reason why your phone keeps showing you the Gallery has stopped error. You need to delete the old system cache so that it will be replaced with a new one and this is how you do it:
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10e logo displays, release all three keys.
- Once you see a black screen with blue and yellow texts, you’ve already booted the phone up in recovery mode.
- Press the Volume down key several times to highlight wipe cache partition.
- Press Power key to select.
- Press the Volume down key to highlight yes, them and press the Power key to select.
- When the wipe cache partition is complete, Reboot system now is highlighted.
- Press the Power key to restart the device.
After doing this procedure, try to find out if the Gallery has stopped error still shows up and if it does, then it’s time for the ultimate solution.
Fifth solution: Backup your files and reset your phone
A master reset will fix this problem but we often leave this procedure as the last resort as you may lose some of your files and data. We have to exhaust all possible solutions before using this one. At this point though, it’s about time we used it. So, make sure to create a backup of your important files and data. And then, remove your google and Samsung accounts so that you won’t be locked out of your device after the reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the Galaxy S10e logo displays, release all three keys.
- Once you see a black screen with blue and yellow texts, you’ve already booted the phone up in recovery mode.
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
I hope that we’ve been able to help you fix your Samsung Galaxy S10e with Gallery has stopped error. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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