When a high-end smartphone like the Samsung Galaxy S10e is not charging, it usually a minor issue or even a temporary one. You just have to do some basic and practical troubleshooting procedures to make things work like they were before. When it comes to charging problems, the problem could either be with your phone or its charger and most of the time you just have to make sure the unit is connected to its power adapter properly.
So, in this post, I will walk you through in troubleshooting your Galaxy S10e that’s not charging anymore after just a few months since the release. We will try to determine the cause of the problem because knowing it is key to solving it. So, if you’re one of the owners of this device and are currently being bugged down by the same problem, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10e Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
How to fix Galaxy S10e that’s not charging
When troubleshooting a smartphone that won’t charge, you have to be thorough and practical but after that and the problem continues, then that’s the time you ask for help from a technician because charging problems that couldn’t be fixed by some basic troubleshooting methods are usually due to hardware issues. Now, here are the things you need to do if your Galaxy S10e is not charging…
First solution: Make sure you’re using the original charger and cable to fix Galaxy S10e that’s not charging.
The first thing you should do is make sure that the power adapter you’re using as well as the cable you use to connect your phone to your charger are the original ones or those that came from the box with your phone. While there are third-party chargers that offer the same power output as the Samsung charger, you really can’t rely on those specs. The original charger is built for your phone so it makes sense if other chargers won’t work with your device.
The original charger of the S10e has ‘Adaptive Fast Charger’ label on one of its sides and has a 15-watt output. Any charger that don’t offer this much power may charge slowly or not at all. So, after making sure that you’re using the original charger and cable yet your phone is still not charging, then move on to the next solution.
Second solution: Force restart your phone.
The firmware plays a role in the charging process and if it’s not functioning well, it may also result to this problem. You need to rule this possibility out before you proceed with your troubleshooting and to do that, you just have to force restart your phone. Here’s how it’s done…
- Press and hold the volume down button and don’t release it yet.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or until the S10e logo shows on the screen.
After this procedure, try charging your phone again and see if it charges this time. If still not, then proceed to the next procedure.
Third solution: Power down your phone and charge it.
The next thing you need to do is find out how your phone works if it’s turned off and connected to its charger. Most of the time, the device charges faster than when it’s powered on since nothing is using its battery and the fast charging feature also works properly when the phone is powered down. Here’s what you need to do for this step:
- Press and hold the power key until power options show.
- Tap the Power off option to turn your device off.
- Connect the phone to its charger that’s plugged into a working wall outlet.
- Regardless whether the phone shows the charging symbol or not, leave it connected to the charger for 10 minutes or so but make sure it’s not heating up because if it does, it’s probably a hardware issue and you must disconnect it from the charger immediately.
- After 10 minutes of charging, press and hold the volume down button and the power key at the same time for 15 seconds or more.
If your phone is still not charging after doing this procedure, then try the next step.
Fourth solution: Check the charger and cable.
It’s now time to check the charger for some foreign materials in its port. Anything that doesn’t belong should be fished out as it might be obstructing contact between the connectors of the charger and the cable.
Also, check both ends of the USB cable for the same thing. If you see debris or lint, remove them as they often prevent proper contact of the connectors. Aside from check both ends, also check the cable for breaks.
After making sure that both the charger and the cable don’t have issues, you should check your phone’s charging port as well. Check for debris, lint and even crooked pins. If the port doesn’t appear to be normal to you, don’t fix it on your own. Instead, bring the phone back to the store and let the technician do it for you so that the warranty won’t be voided.
However, if everything looks normal and your phone is still not charging, then try the next solution.
Fifth solution: Check for signs of physical and/or liquid damage
Your phone has a Liquid Damage Indicator (LDI) in the SIM/SD card slot. Remove the tray and look into the slot to find a small sticker. If it’s still white, it means it’s not due to liquid damage but if it turned pink, red or purple, then the reason why your phone is no longer charging could be due to liquid damage.
Moreover, make sure your phone doesn’t have scratches or dents or any signs of physical damage. Being the owner of the phone, you should be the first one to know if your phone was dropped on a hard surface that may have caused physical damage.
Sixth solution: Try wireless charging to fix not charging Galaxy S10e.
If possible, try charging your phone using a wireless charge to see if it charges or not. If the phone charges with it, then try using a different wired charger and see if it works or connect your phone to a computer and see if it still shows that charging symbol.
On the other hand, if your phone is not charging even with the wireless charger, then it’s a possible battery problem especially if your phone could no longer power up. After doing all these procedures and your phone is still not charging, then you should bring it back to the store or shop so that a technician can check it for you.
I hope that we’ve been able to help you fix your Samsung Galaxy S10e that’s not charging. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!