You can almost expect that when a high-end device like the Samsung Galaxy S10e gets stuck on the black screen of death, it’s a firmware issue provided there are no signs of physical and/or liquid damage. The main characteristics of this problem is, of course, black screen which would seem like the phone is powered off but there’s more to it because the power key would also not respond when pressed and held.
Don’t worry though as in this post, I will walk you through in troubleshooting your Samsung Galaxy S10e with the black screen of death issue. Since it’s not the first time we encountered this problem, we can share with you the solution we’ve been using to fix issues like this. Experience would tell us that you can fix this problem by yourself without bringing it to the shop. So, if you’re one of the owners of this device, continue reading as this article may be able to help you one way or the other.
Before we proceed, if you’re looking for a solution to a problem with your phone, try to browse through our Galaxy S10e Help Guides page to see if we support your device. If your phone is in the list of our supported devices, then go to the troubleshooting page and look for similar problems. Feel free to use our solutions and workarounds.
Troubleshooting Galaxy S10e with Black Screen of Death
The black screen of death is often caused by a firmware crash as long as your phone hasn’t been dropped on a hard surface that may have damaged the screen or got submerged in water for a long time that damaged its circuits. Assuming that you just discovered your phone to have a black and unresponsive screen, these are the things you need to do to fix it:
First solution: Perform the Forced Reboot procedure
The forced reboot has already been proven to fix system issues and firmware crashes. It simulates the battery pull procedure that refreshes your phone’s memory as well as reloads all its apps and services.
It’s the first thing you need to do and it might be the only thing you need to do to make your frozen Galaxy S10e respond again. To do this, press and hold the volume down and power keys together for 15 seconds or more. Once the phone shows the logo on the screen, you can rest assured that the problem is fixed. However, if the device is still not responding after this, then you should try a different way to force restart your phone:
- Press and hold the Volume down button and don’t release it yet.
- While holding down the volume button, press and hold the power key as well.
- Keep both keys held down together for 15 seconds or more.
The second procedure is basically the same as the first only that this time, we’re making sure that you’re doing it right by pressing and holding the volume down button first before the power key. Doing it the other way around won’t give you the same result.
However, after doing these procedures and your phone is still not responding or still stuck on the Black Screen of death, then you have to do the next procedure.
Second solution: Charge your phone and perform the forced reboot while charging
Initially, a drained battery isn’t really a problem but there are times when it could lead to a system crash. If you noticed, when the phone reaches a certain level, the screen would go dim and some features may not work properly. It’s because the system will shut them down on purpose to conserve battery. But if the phone drains its battery completely, some services and hardware components may not be shut down properly. As a result, it would lead to a system crash just before the phone turns off. So now, you will be dealing with a couple of very minor issues that both result to the black screen of death problem. To address this, here’s what you should do:
- Plug the original charger into a working wall outlet.
- Using the original cable, connect your Galaxy S10e to its charger.
- Regardless whether the phone shows the charging sign or not, leave it connected to the charger for 10 minutes or so.
- After that, press and hold the volume down and power keys at the same time for 15 seconds or more while the device is still connected to the charger.
I am pretty confident that either of these methods would fix the problem provided the black screen of death isn’t caused by a hardware issue. Your phone should already be booting up by now but if it’s still not responding, then it’s the perfect time to bring it back to the store or shop so that a technician can fix it for you. At this point, it’s possible that the problem is with the hardware or the firmware may need to be reflashed. These are the things only technicians can do without voiding the warranty of your phone.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!