Some owners of the new Samsung Galaxy S10e complained about the phone won’t connect to WiFi. This kind of problem is often a minor one and can be fixed by doing a couple of procedures provided that it’s not caused by physical and/or liquid damage. There are even times when such issue is caused by the network equipment and not really a problem with your phone.
So, in this post, I will walk you through in troubleshooting your Galaxy S10e phone won’t connect to WiFi anymore. Since we’ve already encountered this problem in the past, we will share with you the solutions we’ve been using to address it. If you’re one of the owners of this great phone and are currently being bugged by a similar problem, continue reading as this article may be able to help you one way or another.
Before we move on to our tutorial, if you happen to find this post while looking for a solution to a different problem, then visit our Galaxy S10e Help Guides page for we have already addressed some of the most common issues with this device. We may have already published articles that could help you fix your problem. Find issues that are similar with yours and feel free to use our solutions.
Troubleshooting Galaxy S10e that won’t connect to WiFi
If a high-end phone like the Galaxy S10e won’t connect to WiFi after just a few weeks of use, the problem could be a very minor one. But even if it’s serious as long as it’s not due to physical or liquid damage, you can have it replaced with a new one. But before we resort to that, here are the things you need to do:
First solution: Reboot your network equipment
Before doing anything to your phone, let’s make sure it’s not just one of those cases wherein the modem or router has stopped responding and needs to be rebooted. This is the easiest thing you can do that has a great impact as far as troubleshooting this problem is concerned. To do this, just unplug your modem or router and leave it powered down for a minute or two. After which, plug it back in and wait until it starts to broadcast the network.
Allow your phone to reconnect to the network and see if it goes through this time. If your Galaxy S10e still won’t connect to WiFi network, then move on to the next procedure.
Second solution: Force restart your Galaxy S10e
After rebooting your network equipment and your phone still won’t connect to WiFi, the next thing to do is to force restart your Galaxy S10e. This will refresh the memory of your phone, reload the apps and services, and fix all minor firmware-related issues. I personally encountered similar issues in the past and doing this procedure fixed most of them. To perform this on the S10e, press and hold the Volume down button and the Power key simultaneously for 10 seconds or more.
Your phone will reboot like the normal method but once it becomes active, try to see if it reconnects to the same network. If the problem persists, then move on to the next solution.
Third solution: Try connecting to other networks
Try to see if your phone is capable of connecting to other WiFi networks because if so, the problem is with your network. In such case resetting the router will fix the problem. Another way to confirm this is to let your other devices connect to the same hotspot and if they too can’t connect, then you really have to do something about your network.
On the other, if your phone cannot connect to other networks, then the problem is with your phone. Proceed to the next solution to fix network issues.
Fourth solution: Reset network settings
This procedure will address all possible network problems with your phone, which includes mobile data, WiFi and other wireless connections. As long as this isn’t a very serious problem, this procedure is more than enough to make your phone reconnect to WiFi networks and here’s how it’s done:
- From the Home screen, swipe up on an empty spot to open the Apps tray.
- Tap Settings > General Management > Reset > Reset network settings.
- Tap RESET SETTINGS.
- If you have set up a PIN, enter it.
- Tap RESET SETTINGS. Once complete, a confirmation window will appear.
After doing this, the following changes will occur:
- Stored Wi-Fi networks will be deleted.
- Paired Bluetooth devices will be deleted.
- Background data sync settings will be turned on.
- Data restrictive settings in applications that were manually turned on/off by the customer will be reset to the default setting.
- Network selection mode will be set to automatic.
So, turn WiFi back on and see if it can connect this time around. If it still won’t connect to WiFi, then you have no other choice but to do the next procedure.
Fifth solution: Backup data and files and then reset your phone
If it’s not a hardware problem, then a reset will fix it as all settings and configurations of the system will be brought back to default. However, all your personal files, downloaded apps, pictures, videos, contacts, etc. will be deleted. So, take a little time making a backup of things you don’t want to lose. After which, remove your google account from your phone so that you won’t be locked out of your device after the reset. Once everything is set, follow these steps to reset your phone:
- Back up data on the internal memory. If you have signed into a Samsung account on the device, you have activated Anti-theft and will need your Samsung credentials to finish the master reset.
- Turn off the device.
- Press and hold the Volume Up key and the Bixby key, then press and hold the Power key.
- When the green Android logo displays, release all keys (‘Installing system update’ will show for about 30 – 60 seconds before showing the Android system recovery menu options).
- Press the Volume down key several times to highlight ‘wipe data / factory reset’.
- Press Power button to select.
- Press the Volume down key until ‘Yes — delete all user data’ is highlighted.
- Press Power button to select and start the master reset.
- When the master reset is complete, ‘Reboot system now’ is highlighted.
- Press the Power key to restart the device.
After this procedure, setup your phone and try to see if the phone can connect. If it still won’t connect to WiFi, then don’t continue with the setup. Instead, bring the phone back to the store and have it checked. The problem could be with the hardware.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!