More often, when a powerful smartphone like the new Samsung Galaxy S10e phone won’t turn on , it’s not really a serious problem. If you’re familiar with the so-called ‘Black Screen of Death’ issue, it’s just one of its variants, which you can actually fix on your own by doing a couple of procedures.
In this post, I will walk you through in troubleshooting your Galaxy S10e that would no longer turn on. I will share with you the most effective solutions that could make your device work perfectly again. So, if you’re one of the owners with this kind of problem, continue reading as this article may be able to help you one way or another.
Before we move on to our troubleshooting, if ever you’re looking for a solution to a different problem with your phone, make sure to visit our Galaxy S10e Help Guides page for we have already fixed several issues with this device. Browse through the page to find issues that are similar with yours and feel free to use our solutions.
How to fix Galaxy S10e that won’t turn on?
More often than not, if a phone like the Galaxy S10e phone won’t turn on, it’s a system crash. This issues occur from time to time but while they may seem like a serious hardware problem, they’re actually pretty easy to fix. With that being said, here’s what you should do if your phone won’t turn on…
First solution: Force restart your Galaxy S10e
This is the most effective solution when it comes to firmware crashes or glitches. It has the same effect as when you pull the battery out of your phone but since the S10e doesn’t have a removable battery, this is the best you can do. It will ‘power shock’ the device and force it to restart. The memory will be refreshed and all its apps and services reloaded. Here’s how it’s done on your Galaxy S10e:
- Press the volume down button and the power key at the same time and hold them down together for 10 seconds or more.
If the phone boots up, then the problem is solved but if not, try doing the same procedure a couple more times just to make sure you’re doing it right. If it’s still not turning on after that, then try this:
- Press and hold the volume down button and don’t release.
- While holding the volume button, press and hold the power key as well.
- Keep both keys held down together for 10 seconds or more.
It’s basically the same as the first but in this method, we’re making sure that the volume down button is pressed and held first before the power key because doing it otherwise won’t give you similar result. If, however, your Galaxy S10e is still not responding after this procedure, then move on to the next solution.
Second solution: Charge Galaxy S10e and force restart it
Another possibility is that the battery may have been completely drained. While it’s not really a problem, sometimes it will lead to a firmware crash when some apps, services or hardware components are not turned off properly. If it happens, your phone will have a couple of very minor issues that will leave it to be unresponsive. Here’s what you need to do to address this possibility:
- Plug the power adapter or charger to a working wall outlet.
- Put the phone properly on top of the wireless charging pad or connect it to the wired charger using the original USB cable.
- Regardless whether the phone charges or not, leave it connected to the charger for 10 minutes or so.
- After such time elapse, press and hold the volume down button and the power key for 10 seconds or more.
Assuming your Galaxy S10e turned on and booted up successfully to the Home screen, continue using it but be observant enough to know what causes the problem. There’s not guarantee that this issue won’t happen again in the future. If possible, backup your files and data and then reset your phone. If the problem continues however, then you must bring it back to the store so a technician can check it for you.
For new owners whose Galaxy S10e units won’t turn on or charge out of the box, don’t troubleshoot it. Instead, bring it back to the store to have it replaced. There’s no point in dealing with issues that natively came with the device. It might be a manufacturing problem and you don’t have to get stuck with them.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!