There are times when a dialog box pops up on your screen telling you that your phone is infected. Don’t believe it because more often than not, those pop ups would simply want you to visit a website offering you something that you might be interested in. Sometimes, such pop ups are embedded in some apps that and are triggered when you open them. Such is the case with some owners of the Google Pixel 3 XL.
According to them, a box just appears on the screen telling them that the phone is infected and that they need to install an antivirus or something like that to remove the virus. Here’s the thing, the moment you install the app the pop-up is suggesting, that’s when you get a virus or malware in your phone. Continue reading as I will guide you on how to address this kind of problem.
Before we proceed, if you are looking for a solution to a different problem, make sure you drop in on our Pixel 3 XL Help Guides page for we have already solved many issues with this phone. We may have already published articles that could help you fix your problem so take time browsing through that page and look for issues that are similar with yours. Feel free to use our solutions or troubleshooting guides.
Now, here’s what you’re going to do if you keep on getting the virus infection message on your Google Pixel 3 XL…
- Don’t click or visit the link suggested in the pop-up.
- Reboot your phone in Safe mode.
- Uninstall suspicious applications.
- Factory reset your Pixel 3 XL.
First of all, if the pop-up recently started to show and disrupt whatever it is you’re doing, then don’t click or visit any link it’s suggesting or download any app or antivirus it recommends. If you’re just browsing the net using one of the browsers in your phone, then just close the browser and don’t visit the website again. However, if it showed up while you’re using an app, then it means that it’s embedded in that app. Most of the time, it’s third-party applications that were downloaded somewhere else and sideloaded into the phone that brings these kinds of things. To prevent it from triggering the pop-up, you have to reboot your phone in safe mode to temporarily disable all third-party applications. Here’s how you do that:
- Press your device’s Power button.
- When the animation starts, press and hold your device’s Volume Down button. Keep holding it until the animation ends and your device starts in safe mode.
- You’ll see “Safe mode” at the bottom of your screen.
While the phone is in this mode, uninstall the app that are suspicious especially ones that didn’t come from the Play Store. That is if you have sideloaded some apps in the past. Here’s how you uninstall an application from your Pixel 3 XL:
- From a Home screen, touch and swipe up to display all apps.
- Tap Settings app icon.
- Tap Apps & notifications icon.
- Tap Right arrow icon and see all apps.
- Tap an app.
- Tap Uninstall.
- Tap OK to confirm.
On the other hand, if you don’t have much of a clue as to which of your apps are causing the problem, then you have no other choice but to reset your phone. But before that, make sure to create a backup of your important files and data as they will be deleted. Ones you’ve done that, follow these steps to reset your phone:
- Press and hold the Volume Down button and the Power key together for a few seconds.
- When the Fastboot Mode shows on the screen, release both keys.
- Using the Volume keys, highlight Recovery Mode and then press Power key to boot the phone into it.
- If you see the Android on the screen, press and hold the power key for a couple of seconds and then press the volume up key once.
- Once you’re inside the Recovery Mode, use the Volume keys to navigate through the options. Highlight “wipe data/factory reset” and then press the power key to select it.
- You need to confirm that you really need to wipe the data of your phone so highlight Yes and then press the power key to choose it.
- Wait until your phone finished doing the reset, which may take several seconds to a couple of minutes.
- When the reset is complete, highlight and choose ‘Reboot system now’ to complete the process.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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