What to do with Google Pixel 3 that freezes and then shuts down

When a high-end smartphone like your Google Pixel 3 freezes for no apparent reason and then shuts down, the problem could either be with the firmware or it could be a sign of a serious hardware issue. As the owner, you should do some troubleshooting procedures to determine what the issue really is. Knowing the problem is key to fixing it and if you’re sure that the issue isn’t a result of physical or liquid damage, then you may be able to fix it on your own.

In this post, I will guide you in troubleshooting your Pixel 3 that freezes and then shuts down. We will try to rule out every possibility to be able to determine the issue and if it’s not that serious, we might be able to fix it. So, if you’re one of the owners of this device and are currently being bugged download a similar problem, continue reading as this article may be able to help you one way or another.

Before we move on, if you are looking for a solution to a different problem, then drop in on our Pixel 3 Help Guides page for we have already solved several problems with this device. There could already be articles on our site that could help you fix the problem. So, take a little time browsing through the page to find for issues similar with what you currently have. Feel free to use our solutions.

Now, going back to our troubleshooting, here are the things you should do if your Google Pixel 3 freezes and shuts down on its own…

  1. Run your Pixel 3 in Safe Mode.
  2. Uninstall third-party applications that cause the problem.
  3. Factory Reset your Pixel 3.

The first thing you should do if your phone is freezing without apparent reason and shutting down after that is to use it in Safe Mode. In this environment, all third-party applications are temporarily disabled. At this point, it is safe to assume that the cause of the freeze and eventual shutting down is a third-party app or two. That’s the reason why you need to run your device in safe mode and this is how you do that:

  1. With the device powered on, press and hold the Power button (located on the right-edge) until the Power off prompt appears then release.
  2. Touch and hold Power off until the “Reboot to safe mode” prompt appears then release.
  3. Tap OK to confirm.
  4. The restart process may take up to 45 seconds to complete.
  5. Upon restart, ‘Safe mode’ appears in the lower-left of the unlock/home screen.

If the phone already shut down, here’s how to power it up into the said mode:

  1. Ensure the device is powered off.
  2. Press and hold the Power button until the Google logo appears on screen then release.
  3. With the Google logo still on screen, press and hold the Volume down button.
  4. Continue to hold the Volume down button until ‘Safe mode’ appears in the lower-left of the unlock. This may take up to 30 seconds.

Continue using your device in safe mode and actually wait for it to freeze and shut down. If that won’t happen, then it means that there’s an app that might have gone rogue and causes inconsistencies in the system that leads to freezes and shutdowns. Find out which app it is and then uninstall it. However, if the problem still happens even in safe mode, then a factory reset is necessary.

But before you reset your phone, make sure to backup important files and data as they will be deleted during the process especially ones that are stored in your phone’s internal storage. After the backup, follow these steps to reset  your Pixel 3:

  1. Turn off your Google Pixel 3 XL.
  2. Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
  3. Select Recovery mode. You can use the Volume buttons to cycle through the available options and the Power button to select. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
  4. If presented with an image of a broken Android with “No Command” printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the Power button.
  5. From the Android Recovery screen, select Wipe data/factory reset.
  6. Select Yes. Wait for several minutes for the factory data reset process to complete.
  7. Select Reboot system now. Allow several minutes for the factory data reset and reboot processes to complete.
  8. Set the phone up again.

If the problem continues even after the reset, then bring your phone back to the store or shop so that a technician can fix the problem for you.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!

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