The random shutdown issue that some Google Pixel 3 owners have been experiencing could be a sign of a minor firmware issue or a serious hardware problem. You need to determine what the problem is all about to have a shot at fixing it. If, however, it’s a hardware issue then you always have Google techs to take care of the issue for you but if it’s just a firmware problem, then you may be able to fix it on your own.
In this article, I will guide you on how to troubleshoot your Pixel 3 that shuts down on its own randomly. We will try to rule out every possibility to know why the problem occurs in the first place and that we would know what to do to fix it. So, if you’re one of the owners of this device and are currently being bugged by a similar problem, continue reading as this post may be able to help you.
Before we move on to our troubleshooting, if you are looking for a solution to a different problem, then visit our Pixel 3 Help Guides page for we have already solved many issues that were reported by owners. We may have already published articles that could help you with your problem so take a little time browsing through that page.
Now, going back to our troubleshooting, here are the things you need to do to troubleshoot your Pixel 3 that randomly shuts down by itself…
- Force restart your Pixel 3.
- Backup important files and factory reset your phone.
There are only a couple of procedures you need to do in order to fix this problem. The first is to force restart it to refresh its memory. Assuming that this isn’t a hardware issue, the a forced restart might just be able to fix it. Many have encountered this kind of problem before and said that a forced restart procedure fixed their problem and here’s how it’s done:
- Press and hold down the Power button on the top right side of the phone
- Hold the Power button down for 7-10 seconds, or until the phone vibrates and restarts
- If the phone shuts down instead, let go, then press power again for 1-2 seconds to restart the phone
However, after doing this procedure and your Pixel 3 is still shutting down on its own, then you have no other choice but to factory reset it. But before that, make sure to backup all your important files and data as they will be deleted during the process. Here’s how a reset is done on the Pixel 3:
- Make sure your phone is turned off completely. So, press and hold the power key for a few minutes until the device powers down.
- Press and hold the Volume Down button and the Power key together for a few seconds.
- When the Fastboot Mode shows on the screen, release both keys.
- Using the Volume keys, highlight Recovery Mode and then press Power key to boot the phone into it.
- If you see the Android on the screen, press and hold the power key for a couple of seconds and then press the volume up key once.
- Once you’re inside the Recovery Mode, use the Volume keys to navigate through the options. Highlight “wipe data/factory reset” and then press the power key to select it.
- You need to confirm that you really need to wipe the data of your phone so highlight Yes and then press the power key to choose it.
- Wait until your phone finished doing the reset, which may take several seconds to a couple of minutes.
- When the reset is complete, highlight and choose ‘Reboot system now’ to complete the process.
If the reset doesn’t fix the problem, then the random shut down might be due to some hardware issues. More often than not it’s a sign of a failing battery. That said, you should bring it back to the store or shop so that a technician can check it up for you.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
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