Mobile or cellular data is one of the two most common methods used by your Google Pixel 3 XL or any smartphone for that matter, to connect to the Internet. But unlike WiFi, mobile data is more expensive and most of the time your service provider sets a monthly data cap if you don’t have the unlimited plan. Nevertheless, having mobile data is still important especially if you’re on the go that’s why it’s imperative that it works whenever you need it.
Some owners of the Pixel 3 XL however, reported that the mobile data on their devices no longer works. Based on experience, it’s not really a serious problem but then again you will have to do some troubleshooting procedures to fix the problem so that you can continue using the service. In this post, I will walk you through in troubleshooting your Pixel 3 XL that no longer connects to the internet using mobile data. So, if you’re one of the users who have this kind of problem, continue reading as this article may be able to help you one way or another.
Before we move on, if you happen to find this post while looking for a solution to a different problem, then visit our Pixel 3 XL Help Guides page for we have already addressed some of the most common issues with this device. There could already be some posts on our site that could help you fix your problem. So, take a little time browsing through that page to find familiar issues.
Now, going back to our troubleshooting, here are the things you need to do to fix the mobile data on your Pixel 3 that’s not working…
- Perform the forced reboot procedure.
- Toggle mobile data off and on.
- Make sure your have enough credits.
- Check the APN Settings of the phone.
- Perform the Master Reset.
- Call tech support.
Most of the time a forced reboot can fix a minor problem caused by apps, services or other firmware issues. This must be the first thing you have to do if mobile data suddenly stopped working. To do this, you just have to press and hold the power key for 30 seconds or more. It will restart like it normally does but after that, its memory is refreshed and that could be the end of the problem.
The next thing to do if the forced restart didn’t fix the problem is to simply toggle the mobile data switch off and on. I personally encountered this problem before and I knew back then that it wasn’t serious because I was still able to use mobile data for an hour or two before the problem started. What I did was disable it and then re-enabled it after a minute or two and the problem was fixed.
As I said earlier, mobile data is an expensive way of connecting to the internet so if you’re on prepaid, make sure you have enough credits in your account to use the service. If you’re on postpaid, you may have to settle your unpaid balances or check if you’ve already reached the cap.
Next is checking the APN settings of the phone because it might be the reason why you cannot connect to the Internet. The APN is a set of parameters that are often set on your phone by default by your provider but there are times when these parameters are changed and the settings in your phone aren’t changed.
You will also have to perform the master reset if the previous procedures didn’t fix the problem. This is to rule out the possibility that it’s just an issue with the firmware. Minor firmware problems may also lead to this kind of issue. So, backup your important files and data and then perform the factory reset. Here’s how it’s done:
- Turn off your Google Pixel 3 XL.
- Press and hold the Power+Volume Down buttons until bootloader mode (image of an Android with Start above it) appears, then release.
- Select Recovery mode. You can use the Volume buttons to cycle through the available options and the Power button to select. The device will flash the Google start screen momentarily and then restarts in Recovery mode.
- If presented with an image of a broken Android with “No Command” printed on the screen, press and hold the Power button. Press the Volume Up button once. Then release the Power button.
- From the Android Recovery screen, select Wipe data/factory reset.
- Select Yes. Wait for several minutes for the factory data reset process to complete.
- Select Reboot system now. Allow several minutes for the factory data reset and reboot processes to complete.
- Set the phone up again.
Lastly, if all else fails, call tech support to inquire about the status of your account, the APN Settings as well as the status of the tower in your area where your phone gets signal from. If there’s someone who can help you fix a problem like this, that would be your service provider.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!
- What to do with your Google Pixel 3 XL with Spotify app that keeps crashing?
- How to fix Google Pixel 3 XL that’s constantly restarting?
- How to fix Google Pixel 3 XL that keeps rebooting on its own
- What to do with your Google Pixel 3 XL that started to keep freezing and/or lagging
- Google Pixel 3 XL can’t send / receive SMS or text messages