First off, if your Google Pixel 3 XL or pixel 2 not charging out of the box, then there’s no point in troubleshooting it. You must bring it back to the stored or shop and have it replaced as the problem could be with the hardware. However, if you’ve already used the phone, charged it a few times and then suddenly it won’t respond to its charger, then you must do some basic troubleshooting by yourself as most of the time, the problem is just minor.
In this post, I will walk you through on doing things that could make your Pixel 3 XL charge again. We’ll only be doing some practical troubleshooting procedures so don’t worry as you can do it without voiding the warranty of your device. So, if you’re one of the owners of this device and are currently having similar problem, then continue reading as this post can help you.
However, if you’re looking for a solution to a different problem, then visit our Pixel 3 XL Help Guides for we have already tackled some of the most common problems with this phone. We may have already published articles that could help you with your problem.
What to do with Pixel 3 XL & Pixel 2 not charging?
Charging happens when everything works and we have to consider every possibility when troubleshooting charging issues. Now, here are the things you must do to try and make your phone charge again.
Perform the soft reset first – it’s very much possible that the phone stopped charging due to some glitches and to rule this out, you have to perform the forced restart by pressing and holding the Power key for 30 seconds or more until the device reboots. Then, connect your phone to its charger. If Google Pixel 3 XL or pixel 2 is still not charging, move on to the next step.
Make sure to use the original charger – don’t use third-party chargers if you’re troubleshooting charging problems to narrow down the issue to just the original charger and the device. Needless to say, you must also use the original data cable that came with the charger and not just any third-party cables. Moreover, make sure the charger is plugged into a working wall outlet.
Check the charger and cable physically – you don’t have to open the charger up, you just need to look into the port to see if there are anything that obstructs current may it be in the for debris, lint or any foreign materials. If this is the case, you can remove those obstructions easily and make your phone charge. Another thing you also have to check is the cable. Just try to check if there’s a break somewhere and that both ends are fine. You would also have to look for debris, lint or anything that prevent proper conduction.
Check the charger port on your phone – if the problem is not with the charger or the cable, then it must be with your phone. Similar to how you checked the charger, make sure that there are no debris, lint and any foreign materials in it. If the phone touched liquid, try to insert a small piece of tissue into it to absorb the moist and then try to charge again. If it still not charging after that, then move on to the next solution.
Reset your Pixel 3 XL – you can only do this if your phone still has enough battery left. You must backup your important files and data prior to the reset as you may lose them. This will rule out the possibility that the problem is with the firmware. Follow the procedures below to reset your Pixel 3 XL.
- Open your phone’s Settings app.
- Tap System and then Advanced and then Reset options.
- Tap Erase all data (factory reset) and then Reset phone. If needed, enter your PIN, pattern, or password.
- To erase all data from your phone’s internal storage, tap Erase everything.
- When your phone has finished erasing, pick the option to restart.
- Set up your phone and restore your backed-up data.
After this procedure and your phone is still not charging, then it’s time you brought it back to the store or shop so that a technician can check it for you.