Texting is the most basic function of a mobile device and a high-end smartphone like the Google Pixel 3 XL should be able to perform this task without any problems. However, some users have been complaining about not being able to send and receive text messages using their new phones.
This prompted us to address the problem and find a solution. Fortunately, we’ve already encountered such issues in the past and we’ve successfully solved them. So, in this post, I will share with you the most practical procedures you can use in troubleshooting your Pixel 3 XL that can’t send and receive text messages or SMS.
Before we move on, if you have other issues or if you’re looking for a solution to a different problem, then drop in on our Pixel 3 XL Help Guides for we have already solved some of the most common cases with this phone. There could already be articles on our website that could help you fix your problem.
Going back to our troubleshooting, here are the things you have to do to fix texting problems with your phone…
- Force restart your Pixel 3 XL
- Check the signal indicator
- Run phone in safe mode
- Reset network settings
- Reset your Pixel 3
- Call tech support
First off, force restart your phone to refresh its memory and reload all apps and services. This is a very effective method in fixing problems that are caused by minor firmware issues and glitches and they include texting issues.
Next is check the signal indicator to know if your phone is getting good signal from the tower because if not, then that’s the reason why your device cannot send and receive text messages and that might not be the only problem you have if that’s the case. Still, a force restart may be able to fix this that’s why it’s very important to begin your troubleshooting with it.
You would also need to run your phone in safe mode and try sending a text message to your number. This will tell you if the problem is caused by a third-party app or not. In safe mode, all downloaded apps are disabled, so if your phone can send and receive text message, you have to find out which of your app is causing the problem and uninstall it.
Resetting the network settings will refresh your phone’s connection to your provider’s network. It would also bring back all factory settings and if this problem is due to some incorrect settings, this procedure will fix it.
At this point, after doing all those procedures and your phone is still not able to send and receive text messages, you must reset your phone to bring it back to its default settings. A reset will be able to fix almost all software-related issues including this one. However, if the issue continues after this, then you have to call your provider as the problem could be account-related.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!