Text messaging is a very basic service of a mobile phone and high-end devices like the new Google Pixel 3 should be able to do it without much of a problem. However, when it comes to sending and receiving text messages with pictures or other attachments, it’s necessary that the phone is connected to the provider’s mobile data network since such service utilizes large data transmitted over the air.
Picture messages or MMS is a part of a text messaging service but allows you to attach files. You will need to have stable connection to the network for the transmission to be smooth and successful. In this post, I will walk you through in troubleshooting your Pixel 3 that could no longer send or receive picture messages. So, continue reading as this post may help you one way or another.
Before anything else, if you have other problems or if you’re looking for a solution to a different problem, then drop in on our Pixel 3 Help Guides for we have already solved some of the most common issues with this phone. There could already be articles on our site that could help you fix your problem.
Now, going back to our troubleshooting, here are the things you can do to fix your Pixel 3 that can’t send or receive MMS…
- Reboot your phone and try again. If it’s the first time that your phone failed to send the MMS, then it could be just a minor problem. Glitches happen all the time and while they may seem like a serious problem, they’re not. In fact, they can be fixed by a simple reboot. So, take time rebooting your Pixel 3 and then try to send an MMS once it becomes active or ready. If it still won’t send the message, then try the next procedure.
- Make sure mobile data is enabled. As I said earlier, your phone must be properly connected to your provider’s mobile data network for it to be able to send and receive picture messages. So, toggle the mobile data switch off and back on in the Settings menu and then try sending an MMS to your own number to see if it goes through and if you can receive it. If successful, then you can send it to your intended recipient. But if not, then continue troubleshooting your phone.
- The picture might be too large. If the attachment is too large, then it won’t go through. You must try sending an MMS with smaller pictures first or better yet, try sending a message with emojis or special characters. These things will automatically convert a simple text message into an MMS, then if it goes through, try sending a smaller picture. If it is sent as well, you may have to reduce the size of the picture you originally wanted to send.
- Make sure you have enough credits or your account isn’t barred from using it. If you’re on a prepaid plan, make sure you have enough balance to use the service. Sending a picture message may cost more than sending a normal text message. But if you’re on a postpaid plan, you should call tech support and inquire whether there are some issues with your account or not. While on a phone with the rep, you may also have to ask if they recently changed the APN and have him/her walk you through in checking your phone has the correct APN settings. You need this for your phone to be able to connect to the mobile network.
- Use other methods in sending the picture. If you still can’t send a picture message after doing the aforementioned procedures, then use other messaging methods. You can email it or send it through instant messaging services like Messenger, Skype, etc. There are other methods that are free and aren’t really that complicated to use.
I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!